Partner Ecosystem
Pilot Fiber
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Pilot Fiber
Symmetric Gigabit Fiber Internet for Business
Pilot Fiber (Pilot) is a New York City-headquartered fiber infrastructure company, founded in 2014 by CEO Joe Fasone and backed by Foundry (~$17M raised). Pilot owns and operates 300+ route miles of modern fiber serving 3,500+ businesses across 1,000+ buildings, delivering symmetrical Dedicated Internet Access (500 Mbps-25 Gbps), Ethernet transport, dark fiber, wavelengths (800G-ready ROADM) and IP transit with a 100% uptime SLA and 5-15 day installs in lit buildings. Pilot has expanded beyond NYC into Washington D.C., Philadelphia and Newark/New Jersey, and in 2025 agreed to acquire the enterprise fiber business of ExteNet Systems.
Why teams choose Pilot Fiber
- Owns and operates own fiber (vs reseller)
- Pilot-employed installation technicians (not subcontracted)
- Transparent published pricing
- 99.99% uptime SLA
- NYC-headquartered with strong metro presence
- Fast install (30-60 days)
- Static IPs included
- Strong customer service reputation vs incumbents
Capabilities we have validated
- Owns and operates own fiber (not reseller)
- Symmetric speeds 100Mbps-100Gbps
- 99.99%+ uptime SLA
- Static public IPs included
- Sub-5ms NYC metro latency
- Pilot Failover with LTE
- BAA available for HIPAA
- Transparent pricing (published)
Recognition & proof points
- INC. 5000 fastest-growing
- Crain's NY Business coverage
- Strong G2/Trustpilot ratings
- Channel Partners coverage
AI in the offering
Limited native AI; focused on raw connectivity quality. Network monitoring uses ML for proactive issue detection.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 8, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Pilot Fiber
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Dedicated Internet Access (DIA)
Pilot Fiber delivers symmetric dedicated fiber internet from 100Mbps to 100Gbps over a network it owns and operates, with no oversubscription and static public IPs included.
Owns Its Fiber — Owns and operates its own network rather than reselling capacity.
99.99% Uptime SLA — Backed by a 99.99%+ uptime service-level agreement.
Static IPs Included — Public static IP addresses are included with dedicated access.
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Broadband / Business Internet
Pilot Fiber provides business fiber internet access purpose-built for commercial buildings across NYC, Atlanta, Charlotte, and other key US metros.
Fast Install — Typical implementation in 30 to 60 days.
Transparent Pricing — Publishes pricing openly rather than quoting case by case.
Strong Metro Presence — NYC-headquartered with deep metro coverage and sub-5ms latency.
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Ethernet Transport
Pilot Fiber offers multi-site Layer 2 VPLS and WAN connectivity to link business locations across its metro fiber footprint.
Owned Network — Transport runs on Pilot's owned-and-operated fiber, not a reseller's.
Low Metro Latency — Sub-5ms NYC metro latency supports demanding multi-site needs.
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Dark Fiber / Wavelengths
Pilot Fiber provides wave services and colocation backhaul over its owned metro fiber network for high-bandwidth point-to-point requirements.
High Bandwidth — Supports symmetric capacity up to 100Gbps for demanding workloads.
Owned Infrastructure — Wave services delivered over fiber Pilot owns and operates.
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UCaaS / Cloud PBX
Pilot Voice is Pilot Fiber's cloud phone service, delivered over its own dedicated fiber and integrated with Microsoft Teams.
Carrier-Grade Voice — Runs over Pilot's owned fiber with a 99.99%+ uptime SLA.
Teams Integration — Integrates with Microsoft Teams for unified collaboration.
Integrates with Microsoft Teams
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Installation & Field Services
Pilot Fiber performs installation with its own employed technicians rather than subcontractors, designing the network architecture for each customer.
Delivery: Field installation by Pilot-employed technicians, typically completed in 30 to 60 days.
In-House Technicians — Installs are performed by Pilot employees, not subcontracted crews.
Designed Architecture — Each deployment uses a purpose-designed network architecture.
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Implementation & Onboarding
Pilot Fiber manages implementation through direct B2B engagement with typical turn-up in 30 to 60 days.
Delivery: Project-based implementation, typically 30 to 60 days from order.
Fast Turn-Up — Implementation typically completed within 30 to 60 days.
Direct Engagement — Handled through direct B2B sales rather than third parties.
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24/7 Support
Pilot Fiber provides US-based 24/7 customer support recognized for service quality versus legacy carriers.
Delivery: Fully managed, US-based 24/7 support.
US-Based Support — Support staffed domestically and available around the clock.
Service Reputation — Known for stronger customer service than incumbent carriers.
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Technical Support / Helpdesk
Pilot Fiber backs its dedicated internet and voice services with US-based technical support staffed by its own team.
Delivery: US-based helpdesk support available 24/7.
Direct Accountability — Support handled by Pilot's own team for end-to-end ownership.
Reliable Resolution — Backed by a 99.99%+ uptime SLA across services.
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Network Operations Center (NOC)
Pilot Fiber operates a US-based 24/7 NOC monitoring its owned fiber network to uphold its uptime commitments.
Delivery: Fully managed, US-based 24/7 NOC monitoring.
Owned Network Visibility — Monitors a network Pilot owns and operates end to end.
Uptime Assurance — Continuous monitoring supports the 99.99%+ uptime SLA.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
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