Partner Ecosystem
Blitzz
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Blitzz
Remote Visual Assistance & Video Inspections
Blitzz provides enterprise remote visual assistance and video inspection software that enables agents and field technicians to support customers through live AR-powered video calls without app downloads. Their platform seamlessly integrates with Zendesk, Salesforce, and Genesys to eliminate unnecessary truck rolls, improve first-call resolution, and deliver measurable cost savings. Blitzz helps organizations across telecom, utilities, insurance, and manufacturing transform field service and contact center operations.
Why teams choose Blitzz
- No-app-required video calls
- AR overlays for guidance
- Strong CRM integrations (Zendesk, Salesforce, Genesys)
- Measurable truck-roll reduction
- Multi-industry use cases
Capabilities we have validated
- AR-powered video calls
- No app download required
- CRM integrations
- Field service for telecom/utilities/insurance
- First-call resolution improvement
Recognition & proof points
- Published customer case studies with quantified results across manufacturing, government, insurance and consumer electronics
- customer quote from Michael Cheung, President, TFI Canada.
AI in the offering
AR-powered visual guidance with live pointer and image/video markup, remote flashlight control, and OCR to extract text/model numbers from the video stream; patent-pending image/video algorithms provide equipment-specific predictive support.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 10, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Blitzz
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
Video Conferencing / Collaboration
Blitzz delivers enterprise remote visual assistance through live, AR-powered video calls that work without app downloads, connecting customers with agents and field technicians.
No App Required — Customers join video calls without downloading any application.
AR-Powered Guidance — Augmented reality overlays guide customers through tasks visually.
Integrates with ZendeskSalesforceGenesys
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Agent Assist / Real-Time Guidance
Blitzz enables agents and field technicians to guide customers in real time through AR video overlays, improving first-call resolution and reducing truck rolls.
Truck-Roll Reduction — Remote visual assistance delivers measurable reductions in field dispatches.
First-Call Resolution — AR-guided support improves first-call resolution rates.
Integrates with ZendeskSalesforceGenesys
communications_cx
CCaaS / Cloud Contact Center
Blitzz integrates remote visual assistance into contact center operations, connecting to CRM and CCaaS platforms used across telecom, utilities, insurance, and manufacturing.
Contact Center Integration — Plugs visual support into existing contact center workflows.
Multi-Industry Fit — Used across telecom, utilities, insurance, and manufacturing.
Integrates with GenesysSalesforceZendesk
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
Blitzz provides implementation services to deploy its remote visual assistance and video inspection software within field service and contact center operations.
Delivery: Project-based implementation alongside a SaaS subscription.
Fast Time-to-Value — No-app architecture simplifies rollout across customer-facing teams.
Workflow Aligned — Deploys into telecom, utilities, insurance, and manufacturing workflows.
Integrates with ZendeskSalesforce
communications_cx
Integration Services
Blitzz provides integration support to connect its platform with CRM and contact center systems including Zendesk, Salesforce, and Genesys.
Delivery: Project-based integration with CRM and CCaaS platforms.
Strong CRM Integrations — Connects natively with Zendesk, Salesforce, and Genesys.
Unified Support Flow — Embeds visual assistance into existing service and contact center tools.
Integrates with ZendeskSalesforceGenesys
communications_cx
Customer Success
Blitzz supports customers in adopting remote visual assistance to drive measurable cost savings and field service improvements.
Delivery: Ongoing customer success engagement.
Measurable Savings — Focuses on documented truck-roll reduction and cost savings.
Multi-Industry Expertise — Supports use cases across telecom, utilities, insurance, and manufacturing.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Is Blitzz the right partner for you?
We'll give you the straight answer — including who to compare them against.