Partner Ecosystem
Condado Group
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Condado Group
Engineering the next generation of AI-powered CX
Condado (Condado Group) is a Kansas City, Missouri-based customer-experience (CX) and contact-center consulting, technology and managed-services firm founded in 2005. A vendor-agnostic, advisory-first ‘CX360’ partner, Condado bridges business strategy and technology — integrating AI, automation, CRM, UCaaS/CCaaS and cloud into seamless, intelligent customer experiences. It designs, implements, integrates and manages AI-powered contact-center platforms (NICE CXone, Genesys, Five9, Zoom, RingCentral, LiveVox) and Salesforce (including Agentforce), with deep middleware/integration and ongoing managed services. Founders bring experience from Deloitte, HP Enterprise, Sprint and NTT Data.
Why teams choose Condado Group
- Vendor-agnostic, advisory-first CX360 approach (strategy + technology + execution)
- AI-driven CX innovation 'before it became mainstream' (e.g., NICE CX + IBM Watson integration for healthcare)
- deep multi-platform CCaaS + CRM expertise (NICE/Genesys/Five9/Salesforce)
- custom-built (not off-the-shelf) AI orchestration layer
- strong managed-services & integration capability
Capabilities we have validated
- Multi-platform CCaaS/CX implementation & optimization (NICE/Genesys/Five9/Zoom)
- CRM/Salesforce & Agentforce
- AI/automation orchestration layer
- bi-directional real-time integrations (CRM/ERP/ticketing)
- managed services & performance monitoring
- CX strategy & journey design
Recognition & proof points
- Inc. 5000 honoree
- Clutch-reviewed CX/CCaaS consultancy
- participated in CCW Berlin. Part of the Primero Group ecosystem (~50 years combined technology/consulting experience).
AI in the offering
AI-forward CX consultancy: designs/integrates AI-powered contact centers (e.g., NICE CX + IBM Watson, Salesforce Agentforce, AI orchestration layers); enables clients' AI rather than selling a proprietary AI product.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 21, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Condado Group
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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CX Consulting
Condado provides vendor-agnostic, advisory-first CX360 consulting that bridges business strategy and technology, designing AI-powered customer experiences across CCaaS, CRM, and automation.
Vendor-agnostic advisory — The CX360 approach combines strategy, technology, and execution without vendor bias.
Early AI-driven CX — Condado pursued AI-driven CX innovation before it became mainstream.
Strategy-to-execution — Founders from Deloitte, HP Enterprise, Sprint, and NTT Data bridge business and technology.
Integrates with NICE CXoneGenesysFive9
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CCaaS
Condado implements and migrates cloud contact-center platforms including NICE CXone, Genesys, Five9, and Zoom, integrating them with CRM and AI orchestration for intelligent customer experiences.
Multi-platform expertise — Deep experience spans NICE, Genesys, Five9, and Salesforce platforms.
Custom AI orchestration — A custom-built, not off-the-shelf, AI orchestration layer ties platforms together.
Real-time CRM integration — Bi-directional integrations connect CCaaS to CRM, ERP, and ticketing.
Integrates with NICE CXoneGenesysFive9
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Managed Services
Condado provides ongoing managed services for CX platforms, including monitoring, optimization, tuning, and platform updates, plus contact-center outsourcing and co-management.
Continuous optimization — Ongoing monitoring and tuning keep CX platforms performing as they evolve.
Co-management option — Outsourcing and co-management flex to the customer's internal capacity.
Integrates with NICE CXoneSalesforce
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Consulting / Advisory
Condado's advisory-first CX360 practice provides CX strategy, technology selection, and journey design that is vendor-agnostic across CCaaS and CRM platforms.
Delivery: Delivered as project-based strategy and technology-selection engagements.
Vendor-agnostic guidance — Advisory is independent of any single CCaaS or CRM vendor.
Strategy plus execution — CX360 pairs business strategy with technology and delivery.
Integrates with NICE CXoneSalesforce
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Managed Services
Condado delivers ongoing managed services for CX platforms, covering monitoring, performance tuning, and platform updates after implementation.
Delivery: Delivered as ongoing managed services with monitoring, optimization, and updates, including co-management.
Performance monitoring — Continuous monitoring keeps contact-center platforms tuned and current.
Strong integration capability — Managed services pair with deep middleware and integration expertise.
Integrates with NICE CXoneGenesys
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Integration
Condado builds custom integrations and middleware connecting CCaaS platforms to CRM, ERP, and ticketing systems, plus a custom AI orchestration layer.
Delivery: Delivered as project-based custom integration and middleware development.
Custom-built middleware — Bespoke integrations connect CCaaS to CRM, ERP, and ticketing bi-directionally.
AI orchestration layer — A custom AI orchestration layer unifies platforms rather than off-the-shelf glue.
Integrates with SalesforceNICE CXone
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
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