Partner Ecosystem
Eventus Solutions Group (Navixus)
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Eventus Solutions Group (Navixus)
Reinventing the Customer Experience
Eventus Solutions Group (now operating as Navixus, a Tech Mahindra company) is a nationally recognized contact center consulting and managed services firm focused 100% on customer experience transformation. With 200+ successful contact center projects delivered for leaders in healthcare, insurance, retail, and government, Eventus brings a unique blend of CX strategy, technology implementation, and cross-platform analytics through their proprietary IntelligenceHub platform. As a technology-agnostic advisor, Eventus helps enterprises select, implement, and optimize contact center technologies.
Why teams choose Eventus Solutions Group (Navixus)
- 200+ contact center transformations delivered
- Tech Mahindra subsidiary
- IntelligenceHub proprietary analytics
- Technology-agnostic advisor
- NICE inContact specialization
Capabilities we have validated
- IntelligenceHub analytics platform
- Cross-platform analytics
- CX strategy + implementation
- Technology-agnostic
- Tech Mahindra global scale
Recognition & proof points
- Named NICE 'Top Certified Implementation Partner' — 2024 winner and recognized multiple years running
- reports having influenced 1B+ customer interactions and reduced $100M+ in client costs while improving customer loyalty
- 4.3/5 Glassdoor rating with 85% of employees recommending.
AI in the offering
IntelligenceHub cross-platform analytics | AI-augmented contact center optimization
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 7, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Eventus Solutions Group (Navixus)
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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CCaaS / Cloud Contact Center
Eventus (Navixus) designs, implements, and optimizes cloud contact center platforms as a technology-agnostic advisor, with deep NICE inContact/CXone specialization.
200+ transformations — Eventus has delivered 200+ contact center transformation projects.
Technology-agnostic — As a vendor-neutral advisor, Eventus selects the best-fit platform per client.
NICE specialization — Deep NICE inContact/CXone expertise underpins implementations.
Integrates with NICE CXoneVerint
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Workforce Engagement Management
Eventus delivers workforce optimization within contact center transformations, helping enterprises improve agent performance and operational efficiency.
CX-focused expertise — Eventus is focused 100% on customer experience transformation.
Cross-platform analytics — Workforce optimization is informed by cross-platform analytics insights.
Integrates with VerintNICE CXone
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Conversation / Speech Analytics
Eventus provides cross-platform contact center analytics through its proprietary IntelligenceHub platform, surfacing insights across multiple CX technologies.
IntelligenceHub platform — The proprietary IntelligenceHub platform delivers cross-platform CX analytics.
Vendor-neutral insight — Analytics span multiple platforms thanks to a technology-agnostic approach.
Integrates with NICE CXoneVerint
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Professional / Advisory Services
Eventus provides CX strategy, roadmaps, and advisory services, helping enterprises select, implement, and optimize contact center technologies.
CX strategy + delivery — Eventus blends CX strategy with hands-on implementation.
Tech Mahindra scale — As a Tech Mahindra company, Eventus brings global delivery scale.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Strategy & Consulting
Eventus delivers CX strategy and roadmaps as a technology-agnostic advisor, guiding enterprises through contact center transformation.
Delivery: Delivered as strategic consulting engagements led by CX transformation specialists.
Technology-agnostic — Vendor-neutral advice ensures recommendations fit client needs.
200+ projects — Strategy draws on 200+ delivered contact center transformations.
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Implementation & Onboarding
Eventus implements cloud CRM, enterprise communications, and contact center platforms, with deep NICE inContact specialization.
Delivery: Delivered as project-based implementation services across CX technology platforms.
NICE specialization — Implementations leverage deep NICE inContact/CXone expertise.
Strategy-aligned delivery — Implementation aligns to the CX strategy and roadmap defined upfront.
Integrates with NICE CXoneVerint
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Managed Communications
Eventus provides contact center managed services, operating and optimizing CX environments on an ongoing basis for enterprise clients.
Delivery: Delivered as ongoing managed services for contact center operations.
Ongoing optimization — Managed services continuously optimize contact center performance.
Global scale — Tech Mahindra backing provides global managed-services scale.
Integrates with NICE CXone
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Customer Success
Eventus supports enterprises post-implementation with vendor management and ongoing CX optimization to sustain transformation outcomes.
Delivery: Delivered as ongoing customer success and vendor management support.
Vendor management — Eventus manages CX vendors on behalf of enterprise clients.
Sustained outcomes — Ongoing optimization sustains CX transformation results over time.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
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