Partner Ecosystem
Sangoma
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Sangoma
Strategic Communications for Every Industry
Sangoma Technologies (TSX: STC) is a global UCaaS, CCaaS, and communications hardware provider with a unique combination of cloud platforms and SBC/gateway hardware. Their product portfolio includes Sangoma UC (UCaaS), Sangoma CC (CCaaS), Sangoma SBCs (NetBorder, Vega, FreePBX), and the open-source FreePBX/PBXact community. Following acquisitions including Star2Star (2021), Sangoma has a strong North American UCaaS footprint plus global gateway/SBC presence.
Why teams choose Sangoma
- Unique combo of cloud platforms + SBC/gateway hardware
- FreePBX open-source PBX community (millions of installs)
- Star2Star UCaaS acquisition (2021) strengthened cloud portfolio
- NetBorder / Vega gateways for legacy migration
- Strong North American SMB/mid-market UCaaS franchise
Capabilities we have validated
- FreePBX open-source community
- NetBorder / Vega SBCs and gateways
- PBXact appliance PBX
- Star2Star StarPhone heritage UCaaS
- Microsoft Teams Direct Routing
Recognition & proof points
- Primary developer and corporate sponsor of Asterisk (acquired via Digium, 2018) and FreePBX (acquired via Schmooze, 2015) — the world's most widely used open-source telephony and PBX software. Publicly listed (Nasdaq: SANG
- TSX: STC).
AI in the offering
No prominent native AI platform; AI is not a primary focus. Sangoma's UC/CC portfolio includes standard automation (IVR, voicemail-to-email transcription, contact-center routing). AI capability should be re-verified against Sangoma's latest roadmap.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 21, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Sangoma
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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UCaaS / Cloud PBX
Sangoma delivers cloud unified communications through Sangoma UC (its Star2Star StarPhone heritage platform) and PBXact appliance PBX, serving the North American SMB and mid-market.
Platform plus hardware — Sangoma uniquely combines cloud UC platforms with its own SBC and gateway hardware.
SMB/mid-market franchise — A strong North American SMB and mid-market UCaaS base underpins the offering.
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CCaaS / Cloud Contact Center
Sangoma CC provides cloud contact center capabilities that integrate with its UC platform and common CRMs for customer-facing teams.
Integrated with UC — Sangoma CC pairs with Sangoma UC on a single vendor's stack.
CRM integrations — Connectors to Salesforce and major CRMs link contact center workflows to customer data.
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SIP Trunking
Sangoma offers SIP trunking alongside its session border controllers and voice gateways, connecting cloud and on-premises PBX systems to the PSTN.
SBC-backed trunking — Sangoma's own SBCs and Vega gateways secure and bridge SIP connectivity.
Legacy migration — NetBorder and Vega gateways ease migration from legacy voice systems.
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Microsoft Teams Voice
Sangoma enables Microsoft Teams calling through Direct Routing, using its SBCs to connect Teams to the PSTN and existing voice infrastructure.
Direct Routing — Teams Direct Routing is delivered with Sangoma's own SBC hardware.
Vendor-integrated stack — Combining platforms and hardware lets Sangoma cover Teams voice end to end.
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Video Conferencing / Collaboration
Sangoma provides conferencing and collaboration capabilities within its UC portfolio, supported by a range of hardware phones from its partner ecosystem.
Unified portfolio — Conferencing sits within the same UC platform as voice and contact center.
Broad device support — Support for Yealink, Poly, and Cisco endpoints gives customers hardware choice.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Sangoma implements and onboards customers onto its UC, CC, and SBC products, including migrations from legacy voice systems using NetBorder and Vega gateways.
Delivery: Delivered as project-based deployments, often through MSP and VAR partners.
Legacy migration path — Vega and NetBorder gateways smooth transitions from legacy PBX systems.
Single-vendor stack — Combining platforms and hardware simplifies implementation under one vendor.
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24/7 Support
Sangoma provides around-the-clock support for its global UC, CC, and communications hardware customers.
Delivery: Delivered continuously, 24/7, across Sangoma's global customer base.
Global coverage — Support spans Sangoma's North American UC footprint and global SBC/gateway presence.
Hardware and cloud — One vendor supports both cloud platforms and SBC/gateway hardware.
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Channel-led delivery
Sangoma sells and delivers its communications portfolio largely through MSPs and VARs, plus the open-source FreePBX community.
Delivery: Delivered through a channel of MSPs and VARs alongside per-seat SaaS and hardware sales.
FreePBX community — The open-source FreePBX community spans millions of installs worldwide.
Broad partner reach — An MSP and VAR channel extends Sangoma's North American franchise.
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Technical Support / Helpdesk
Sangoma backs its products with technical support spanning cloud platforms, SBCs, gateways, and the FreePBX/PBXact ecosystem.
Delivery: Delivered by Sangoma's support teams and supplemented by the open-source FreePBX community.
Full-stack expertise — Support covers both cloud platforms and Sangoma's own hardware.
Community knowledge base — The large FreePBX community adds a deep open-source knowledge base.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Sangoma — 27 documents.
Is Sangoma the right partner for you?
We'll give you the straight answer — including who to compare them against.