Gray, Rust, St. Amand, Moffett & Brieske (GRSMB) is an Atlanta-based law firm. Increasing client demands placed cybersecurity and compliance obligations on the firm, which needed streamlined IT operations for secure data handling and scalability. Its IT goals centred on a better Microsoft Azure experience, stronger end-user security and expertise, streamlined Azure storage and backup, and a technology roadmap for NextGen technology and cybersecurity. Wesley Price serves as the firm’s IT Director.

GRSMB faced growing cybersecurity and compliance challenges as client demands increased. The firm needed streamlined IT operations that could handle sensitive legal data securely and scale with the practice. At the same time, it wanted a superior Microsoft Azure experience, stronger end-user security, streamlined Azure storage and backup, and a technology roadmap covering NextGen technology and cybersecurity.

Its previous managed service provider had become a liability. GRSMB was dissatisfied with the provider’s lack of transparency and with inefficient outsourcing of support. The previous arrangement even included the management of active but unused virtual machines, which added cost without value. The firm had to decide whether to build internal capabilities or find a reliable third-party provider.

For a law firm, the stakes went beyond efficiency. Falling short on secure data handling and regulatory compliance would expose the firm to significant financial and reputational risk and could undermine the client trust on which the practice depends.

A colleague recommended Thrive alongside other MSPs. During discovery calls, Thrive’s deep expertise, comprehensive services and reliable approach were immediately apparent, and a thorough onboarding process identified critical areas for improvement. Wesley Price, IT Director for GRSMB, said it was “abundantly clear that I could trust these people, and that’s worth more than the money to me.”

Thrive deployed a comprehensive set of services: managed services for on-premises infrastructure, robust security and Cloud services. The Thrive team overhauled the firm’s Azure setup while preserving data integrity, addressing challenges with agility and ensuring optimal deployment of solutions and hardware.

The services cover managed Azure, cybersecurity, managed Microsoft 365 and backup, technical advisory services, managed endpoint security and response, end-user security and network management. Thrive’s proactive approach improved support and security beyond expectations. The firm is also transitioning to a new Citrix-based virtual machine environment; even before that move was complete, Thrive enhanced configuration and support.

Thrive’s responsive handling of compliance and regulatory requirements was instrumental during implementation, helping the firm keep its network security at the standard its clients expect.

• Fewer issues and faster resolutions, even before the full transition to the new Citrix-based virtual machine environment.
• Azure environment overhauled with data integrity preserved and hardware and solutions optimally deployed.
• Frequent workflow disruptions replaced by smoother, more productive operations noticed by both employees and clients.
• Compliance and regulatory requirements handled responsively, supporting client trust and reducing financial and reputational risk.
• Coverage spans managed Azure, Microsoft 365 and backup, endpoint security and response, technical advisory and network management.