The client is a major transportation and logistics company specialising in international transportation solutions, customs, warehousing and distribution. Its operations depend on reliable technology and wireless access in its warehouses, where delivery and receiving times are tied to network performance. The company’s IT infrastructure had aged without a proactive strategic plan for its renewal, and it relied on an external managed service provider for support.

The company was experiencing repeated technology and Wi-Fi issues. Its incumbent managed service provider was unresponsive, suffered continuous data backup failures and failed to remediate persistent wireless access problems. The wireless issues mattered because warehouse workflow, delivery and receiving all depend on reliable connectivity.

There was also no proactive strategic planning in place for the company’s aging infrastructure. The organisation began searching for a technology partner and was impressed by Thrive’s reputation and deep bench of talented IT professionals.

The situation then became urgent. Once the incumbent MSP learned that another vendor was being vetted, it cut the company off from all technology and support. The logistics company needed a new provider that could step in immediately to maintain business continuity and then begin improving the antiquated IT infrastructure.

Thrive jumped in right away to maintain business continuity after the previous provider withdrew, then began work on improving the antiquated infrastructure. Thrive experts deployed the Thrive Cybersecurity Bundle, managed firewalls, managed backups and 24x7 server and technical account support.

The Thrive team took a deep dive into the environment and identified the risks and issues that had been creating significant downtime for the organisation. The full service set combines the cybersecurity bundle with managed firewalls, managed backups, the Thrive Helpdesk, server support and 24x7x365 technical support, so the company moved from an unresponsive support arrangement with recurring backup failures to fully managed, round-the-clock coverage.

Thrive is now moving forward with a plan to upgrade the company’s infrastructure and to replace the Wi-Fi in its warehouses, addressing the persistent wireless access problems the previous provider never resolved. The upgrade is expected to further improve workflow and speed up delivery and receiving times.

• A huge reduction in lagging response times following deployment of managed cybersecurity, firewall and backup services.
• Risks and issues that had caused significant downtime were identified through Thrive’s deep-dive review.
• Business continuity maintained when the previous MSP cut off all technology and support.
• Infrastructure upgrade and warehouse Wi-Fi replacement planned to improve workflow and speed up delivery and receiving.