VGC is a leading recruitment partner to the UK infrastructure industry, uniting talent and expertise to deliver successful results on critical projects. The company commits to the highest standards in delivery, sustainability, collaboration, innovation and ethical business. Before engaging Thrive, VGC ran its IT operations internally with an in-house team of four, an arrangement that became increasingly hard to sustain as the business grew and modern infrastructure projects demanded more advanced technology.

As VGC continued to grow, the complexity of managing IT operations internally became increasingly challenging. With a small IT team, the company faced limitations in keeping up with rapidly advancing technology and the demands of modern infrastructure projects. An in-house team of four could not provide the cutting-edge technology and specialised knowledge the business now needed.

Finance Director Chris Hoyle wanted more than reactive support. VGC was looking for access to a broader range of skills, proactive support that anticipated needs before they became issues, and strategic guidance and innovation aligned with its business goals. The aim was to let the internal team focus on value-add projects rather than routine operations.

Trust was a decisive factor. VGC needed a partner that could engage in meaningful, pressure-free conversations, answer all of its questions patiently and manage its full range of IT functions, including cybersecurity and infrastructure, without the company sacrificing control.

The introduction to Thrive came through Cleartec, a trusted broker that recognised the synergy between VGC's needs and Thrive's capabilities. Thrive offered support from sales through implementation, with its project management team taking care of much of the work. Russell Amos, Managing Director at Cleartec, described the whole process as smooth, and Cleartec continues to facilitate introductions to Thrive as opportunities arise.

Thrive's engagement began with a thorough IT Operations Assessment to identify areas for improvement and opportunities for innovation. It then took over VGC's routine IT operations. The services delivered span advisory services, backup, cloud, IT automation, managed infrastructure, Microsoft 365 and security, with all IT functions managed under one roof by a team available 24/7.

Thrive's consultative approach gave VGC tailored strategies aligned with its business goals rather than generic support. Regular interactions with a dedicated account manager and other UK-based members of the Thrive team keep the relationship close, and proactive support means VGC is planning for the future rather than only reacting to issues. The arrangement lets VGC concentrate on strategic digital transformation initiatives while its systems remain secure and aligned with the latest technological advancements.

• VGC's internal team now focuses on value-add projects and strategic digital transformation rather than routine IT operations
• All IT functions managed under one roof by a Thrive team available 24/7
• Cybersecurity and infrastructure placed in capable hands, giving the finance director peace of mind
• Proactive support and regular account management mean VGC plans for the future instead of reacting to issues
• Broker Cleartec continues to introduce Thrive to other clients following the smooth engagement