Continental Restaurants: Managed IT Success

Customer story · Hospitality & Travel

Restaurant Group Standardizes IT Across 85 Locations

Continental Restaurant Group achieves 99.95% POS uptime and 40% IT cost reduction through standardized managed services across 85 locations.

  • Published December 27, 2025
  • 2 min read
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The challenge

Continental Restaurant Group operated 85 locations with inconsistent technology managed by local vendors. POS system outages during dinner rush caused revenue loss, network issues disrupted table management, and the corporate team had no visibility into location technology health.

We used to have different vendors at every location and no idea what was happening until something broke during dinner service. Now we have one partner who understands restaurants and catches problems before they affect guests.

VP Operations, Continental Restaurant Group

The solution

Rubber Duck Technology designed a standardized managed IT services program for restaurant environments. The solution provided 24/7 monitoring and support, standardized network infrastructure across locations, and proactive maintenance scheduled around peak dining hours.

The results

  • POS uptime improved to 99.95%
  • Support response time under 15 minutes
  • 40% reduction in IT costs
  • Centralized visibility across all locations
  • New location deployments in 5 days

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