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Case study download · Energy & Utilities

How Sunrun achieved a 50% call resolution rate and 4.6/5 CSAT with AI

Sunrun, the leading US residential solar and battery provider, automated payment calls with Replicant's conversational AI, resolving nearly 50% of payment-related calls without an agent and earning a 4.6/5 CSAT score.

Sunrun case study — document cover
Published by
Replicant
Released
February 2025
Client
Sunrun
Format
PDF · 2.0 MB

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