Case study download · Financial Services
How HSBC Transformed Customer Experience Across Branches with XEBO.ai
HSBC deployed XEBO.ai to auto-trigger post-transaction surveys, centralize feedback from every channel and link branch and staff KPIs to customer sentiment, achieving a 70% SLA reduction.
- Published by
- XEBO.ai (Survey2Connect)
- Released
- July 2025
- Client
- The Hongkong and Shanghai Banking Corporation (HSBC)
- Format
- PDF · 1.8 MB
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