Case study download · Retail & E-commerce
Improving Efficiency and CSAT for a Leading Global Beauty Company
The world's largest cosmetics company rolled out Laivly's AI-powered Smart Response to every customer care agent handling email, improving QA 12%, emails per hour 49.3% and CSAT 10% against a pre-rollout baseline.
- Published by
- Laivly
- Released
- February 2024
- Client
- A leading global beauty company
- Format
- PDF · 345.2 KB
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