Case study download · Retail & E-commerce
Using Generative AI to Personalize Online Review Responses at Scale for a Major Beauty Brand
A major global beauty brand used Sidd, Laivly's generative AI-powered Smart Response, to draft on-brand replies to online ratings and reviews, lifting reviews handled per hour 71%, cutting handle time 40% and saving $48K a month.
- Published by
- Laivly
- Released
- February 2024
- Client
- A major global beauty brand
- Format
- PDF · 341.5 KB
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