Brightside Children’s Hospital: Patient WiFi Success

Customer story · Healthcare & Life Sciences

Children's Hospital Deploys Patient-Centric WiFi Supporting Family Experience

Brightside Children's Hospital achieves 40% patient satisfaction improvement with patient-centric WiFi infrastructure supporting family experience.

  • Published December 27, 2025
  • 2 min read

The challenge

Brightside Children's Hospital's aging WiFi couldn't support patient room streaming, frustrated families waiting during procedures, and created dead zones throughout the facility. Medical device connectivity suffered, and guest network security was inadequate for HIPAA requirements.

Families spending days or weeks with sick children need connectivity for normalcy—streaming movies, video calling grandparents, keeping up with school. Rubber Duck Technology helped us treat WiFi as part of patient care, not just IT infrastructure.

Chief Experience Officer, Brightside Children's Hospital

The solution

Rubber Duck Technology designed a patient-centric WiFi architecture with high-density coverage in waiting areas, reliable connectivity in patient rooms, and proper network segmentation for medical devices. The solution included captive portal integration with patient entertainment systems and family communication tools.

The results

  • 100% facility WiFi coverage achieved
  • Patient/family satisfaction scores up 40%
  • Medical device connectivity reliable
  • Zero guest network security incidents
  • Foundation for telehealth expansion

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