Cole, Scott & Kissane, P.A. is Florida's largest law firm and has delivered legal services for more than 25 years. The firm specializes in business litigation, personal injury and insurance defense. It operates 12 offices across the state and runs two data centers to support statewide operations, with 29 circuits connecting its locations. Chief Information Officer Jason Thomas is responsible for keeping operations seamless across every location.

Circuit management had become a major pain point for CSK's IT team. Keeping 29 circuits running across 12 offices and two data centers meant constantly monitoring circuits, managing tickets and escalating vendor issues. That work consumed valuable time and resources and made it difficult for the team to keep up with daily demands.

As these routine tasks grew more overwhelming, the ongoing strain on the IT department prevented it from focusing on higher-level strategic initiatives that could drive the firm forward. Core IT initiatives were being disrupted by time-consuming ticket management and vendor escalation.

CSK needed a way to streamline circuit management and take those responsibilities off its team, so it could concentrate on broader technology goals and projects that would improve the firm's overall efficiency and long-term success.

CSK chose vCom Solutions after learning about the company at an ILTACON conference. Positive feedback from other law firms and the promise of vCom's white-glove service were key factors in the decision.

vCom provides a fully managed service covering the entire lifecycle of circuit management. From sourcing and installation to ongoing maintenance, vCom assumed responsibility for circuit-related tasks, freeing CSK's IT team from that constant pressure. vCom also took on proactive management of circuit tickets; outages are addressed by vCom, often before the firm notices, so the IT department can focus on larger initiatives.

Through vCom's Circuit Performance Management (CPM) tool, CSK gained real-time visibility into circuit utilization at the application level, a capability that David DePillis, the firm's Director of IT, described as "beautiful." That visibility lets the team monitor performance proactively and prevent potential disruptions before they occur.

vCom also evaluated CSK's bandwidth requirements, which led to a strategic shift from an outdated MPLS network to highly available Direct Internet Access (DIA) circuits. The change increased network reliability and better supports the firm's growing operations, setting CSK up for long-term technological success.

• Approximately 43% monthly savings on circuits by switching from MPLS to DIA circuits
• Nearly 100% uptime through proactive circuit management and managed installations
• vCom resolves circuit tickets and outages, often before the firm notices, so IT no longer has to babysit vendors
• IT team freed to focus on higher-priority responsibilities and strategic initiatives
• Real-time, application-level visibility into circuit utilization through vCom's CPM tool