The Tax Collector's Office for Polk County, Florida (TCPC) is a county government office whose daily operations and citizen records depend on reliable, secure technology. Demand for those citizen records has been growing, and the office must operate within a public-sector budget while meeting its compliance requirements. Its technology function is led by Chief Information Officer Timothy Murphy.

The Tax Collector's Office for Polk County, Florida (TCPC) was running on IT infrastructure that was outdated and nearing the end of its life. The office depends on that technology every day to serve citizens and to maintain their records, so it needed a platform that was more reliable, more secure and up to date.

The first option on the table was a conventional hardware refresh. That would have meant replacing expensive equipment. Instead, the office decided to look for a partner that could move it towards a more agile and secure IT infrastructure.

Any solution had to fit TCPC's budget, requirements and compliance obligations. It also had to keep pace with growing demand for citizen records, and the migration itself had to be handled carefully so that services to the public were not disrupted.

Rather than buy new hardware, TCPC selected Thrive's fully managed ThriveCloud solutions, backed by service level agreements (SLAs) and performance commitments. Thrive assembled a bundle built around a Virtual Private Cloud, Data Protection as a Service (DPaaS), Disaster Recovery as a Service (DRaaS) and cybersecurity, sized to fit the office's budget, requirements and compliance needs.

The ThriveCloud platform is VMware-based and built for demanding workloads, with 24x7 monitoring, management and support from Thrive. Alongside the private cloud, the engagement includes the Thrive helpdesk and technical advisory services, giving the office a single partner for infrastructure, data protection and day-to-day support.

Thrive ran the migration to the Virtual Private Cloud as a guided project. According to Chief Information Officer Timothy Murphy, the office was kept informed during every step of the migration and Thrive was always available to address concerns. The move gave TCPC automation, visibility and control over its workloads in place of aging physical equipment.

• Seamless transition from end-of-life hardware to the ThriveCloud Virtual Private Cloud platform
• Office can now accommodate growing demand for citizen records quickly
• Automation, visibility and control of workloads improved efficiency and lowered costs
• Data Protection as a Service and Disaster Recovery as a Service protect vital citizen data
• 24x7 monitoring, management and support with defined SLAs replace outdated infrastructure