Partner profile
Avaya
Experiences That Matter
Founded 2000 · Morristown, New Jersey · 1,001-5,000 employees · Private, VC/PE backed
Partnership Overview
Who Avaya is built for
Existing Avaya on-prem customers (large/regulated enterprises) modernizing to cloud at their pace; financial services, healthcare, government, contact centers with very large agent populations.
Avaya is a global provider of business communications and customer experience solutions, focused on the migration of its massive on-premises installed base (~110M users across 200,000+ customers) to the cloud via Avaya Experience Platform (AXP) and Avaya Cloud Office (powered by RingCentral). Following its 2023 Chapter 11 restructuring (the second), Avaya emerged as a private company focused on the AXP CCaaS subscription transformation and partnerships with Microsoft (Teams) and RingCentral.
- VerifiedSep 19, 2026 · high confidence
- 5solutions across 2 categories
- 26 yrsin business, since 2000
- 1,001-5,000employees
Why teams pick Avaya
- ~110M users / 200,000+ customer installed base (one of the largest in UC)
- RingCentral partnership = Avaya Cloud Office for UCaaS migrations
- Microsoft Teams strategic partnership (2024)
- Avaya Experience Platform (AXP) for CCaaS on AWS
- Strong vertical focus (financial services, healthcare, government)
Probably not a fit
We haven't published fit caveats for Avaya yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner MQ for CCaaS (Niche/Visionary)Analyst recognition · Gartner
Frost & Sullivan recognitionAnalyst recognition · Frost & Sullivan
- Long-standing analyst recognition for installed baseAnalyst recognition
Notable clients
Vendor-reported- MGMajor global banks
- UFUS federal agencies
- F5Fortune 500 enterprises
- GAglobal airlines and insurance carriers
Our Solutions
Rubber Duck solutions through Avaya
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Avaya's Communications & CX and Managed IT & Cloud Ops solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
Avaya delivers cloud contact center through the Avaya Experience Platform (AXP), an AWS-based CCaaS offering aimed at migrating its large installed base to subscription cloud.
- AXP on AWS The Avaya Experience Platform delivers CCaaS on AWS for cloud transformation.
- Massive installed base Roughly 110M users across 200,000+ customers represent one of the largest UC footprints.
- Vertical focus Strong financial services, healthcare, and government focus shapes industry-specific bundles.
AWS
Salesforce
ServiceNowUCaaS / Cloud PBX
Avaya provides UCaaS via Avaya Cloud Office, a RingCentral-powered offering used to migrate on-premises voice customers to the cloud.
- Avaya Cloud Office A RingCentral partnership powers UCaaS migrations from legacy Avaya systems.
- Large migration base A 200,000+ customer installed base provides a clear UCaaS migration path.
RingCentral
Microsoft TeamsTraditional / Legacy Voice
Avaya supports its on-premises Avaya Aura PBX estate and provides a managed path to modernize legacy voice toward cloud.
- Installed base depth A ~110M user base reflects deep on-premises voice expertise.
- Modernization path Legacy Aura customers have a defined route to AXP and cloud.
CiscoMicrosoft Teams Voice
Avaya integrates with Microsoft Teams under a 2024 strategic partnership, enabling Teams-centric voice and customer experience scenarios.
- Teams partnership A 2024 Microsoft Teams strategic partnership enables Teams voice integration.
- Enterprise reach A vast installed base provides scale for Teams-based modernization.
Microsoft TeamsMicrosoftWorkforce Engagement Management
Avaya offers workforce engagement and compliance recording as part of its contact center portfolio across AXP and on-premises deployments.
- Integrated WEM Workforce engagement is delivered alongside the AXP contact center platform.
- Compliance recording Compliance recording supports regulated verticals like finance and government.
SalesforceHow Avaya delivers
24/7 global support; named account managers; regulated industry support tiers; long-tenured support engineers for legacy installed base. (vendor-reported)
Services in detail
- Migration ServicesChannel-led, project-based modernization engagements.
- Implementation & OnboardingChannel-led implementation and onboarding.
- 24/7 SupportOngoing support with maintenance contracts on Aura and subscription support on AXP.
- Strategy & ConsultingAdvisory engagements supporting cloud transformation planning.
- Architecture & DesignProject-based architecture and design within modernization engagements.
Automate/AI, built in · AI-Powered Features. AXP Innovation: native AI for self-service, conversational AI bots, agent assist, post-call summaries, sentiment analysis. Strategic partnerships with major LLM providers and Microsoft for AI capabilities.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Avaya.
Ask for a referenceDocuments
From Avaya
5 PDFs, collected while we vetted them
- avaya aco sales playbookDownload
- Avaya collateral 2Download
- Avaya collateral 3Download
- AVAYA CLOUD OFFICE®SALES CHEAT SHEETDownload
- Avaya Experience Platform Sales PlaybookDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Avaya against two alternatives and tell you which one we'd pick, and why.