Partner Ecosystem
Avaya
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Avaya
Experiences That Matter
Avaya is a global provider of business communications and customer experience solutions, focused on the migration of its massive on-premises installed base (~110M users across 200,000+ customers) to the cloud via Avaya Experience Platform (AXP) and Avaya Cloud Office (powered by RingCentral). Following its 2023 Chapter 11 restructuring (the second), Avaya emerged as a private company focused on the AXP CCaaS subscription transformation and partnerships with Microsoft (Teams) and RingCentral.
Why teams choose Avaya
- ~110M users / 200,000+ customer installed base (one of the largest in UC)
- RingCentral partnership = Avaya Cloud Office for UCaaS migrations
- Microsoft Teams strategic partnership (2024)
- Avaya Experience Platform (AXP) for CCaaS on AWS
- Strong vertical focus (financial services, healthcare, government)
Capabilities we have validated
- Avaya Experience Platform (AXP) on AWS
- Microsoft Teams certified
- Avaya Cloud Office (RingCentral-powered)
- Avaya Aura (on-prem)
- Industry-specific bundles
Recognition & proof points
- Gartner MQ for CCaaS (Niche/Visionary)
- Frost & Sullivan recognition
- Long-standing analyst recognition for installed base
AI in the offering
AXP Innovation: native AI for self-service, conversational AI bots, agent assist, post-call summaries, sentiment analysis. Strategic partnerships with major LLM providers and Microsoft for AI capabilities.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 28, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Avaya
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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CCaaS / Cloud Contact Center
Avaya delivers cloud contact center through the Avaya Experience Platform (AXP), an AWS-based CCaaS offering aimed at migrating its large installed base to subscription cloud.
AXP on AWS — The Avaya Experience Platform delivers CCaaS on AWS for cloud transformation.
Massive installed base — Roughly 110M users across 200,000+ customers represent one of the largest UC footprints.
Vertical focus — Strong financial services, healthcare, and government focus shapes industry-specific bundles.
Integrates with AWSSalesforceServiceNow
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UCaaS / Cloud PBX
Avaya provides UCaaS via Avaya Cloud Office, a RingCentral-powered offering used to migrate on-premises voice customers to the cloud.
Avaya Cloud Office — A RingCentral partnership powers UCaaS migrations from legacy Avaya systems.
Large migration base — A 200,000+ customer installed base provides a clear UCaaS migration path.
Integrates with RingCentralMicrosoft Teams
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Traditional / Legacy Voice
Avaya supports its on-premises Avaya Aura PBX estate and provides a managed path to modernize legacy voice toward cloud.
Installed base depth — A ~110M user base reflects deep on-premises voice expertise.
Modernization path — Legacy Aura customers have a defined route to AXP and cloud.
Integrates with Cisco
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Microsoft Teams Voice
Avaya integrates with Microsoft Teams under a 2024 strategic partnership, enabling Teams-centric voice and customer experience scenarios.
Teams partnership — A 2024 Microsoft Teams strategic partnership enables Teams voice integration.
Enterprise reach — A vast installed base provides scale for Teams-based modernization.
Integrates with Microsoft TeamsMicrosoft
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Workforce Engagement Management
Avaya offers workforce engagement and compliance recording as part of its contact center portfolio across AXP and on-premises deployments.
Integrated WEM — Workforce engagement is delivered alongside the AXP contact center platform.
Compliance recording — Compliance recording supports regulated verticals like finance and government.
Integrates with Salesforce
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Migration Services
Avaya's Strategic Modernization Services move its on-premises installed base to cloud via Avaya Experience Platform and Avaya Cloud Office.
Delivery: Channel-led, project-based modernization engagements.
Clear cloud path — Modernization services move Aura customers to AXP and Avaya Cloud Office.
Large base — A 200,000+ customer base is the focus of the subscription transformation.
Integrates with RingCentralAWS
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Implementation & Onboarding
Avaya implements AXP, Avaya Cloud Office, and Aura solutions through its channel partner ecosystem.
Delivery: Channel-led implementation and onboarding.
Channel delivery — A broad partner channel delivers implementation at scale.
Platform breadth — Onboarding spans AXP, Cloud Office, and Aura deployments.
Integrates with Microsoft Teams
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24/7 Support
Avaya provides ongoing support and maintenance across its subscription and perpetual product lines.
Delivery: Ongoing support with maintenance contracts on Aura and subscription support on AXP.
Global scale — Support spans one of the largest UC installed bases worldwide.
Vertical alignment — Support aligns with finance, healthcare, and government requirements.
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Strategy & Consulting
Avaya advises customers on CX strategy and the path from legacy voice to cloud-based AXP and UCaaS.
Delivery: Advisory engagements supporting cloud transformation planning.
Transformation focus — Advisory centers on the subscription and cloud transformation journey.
Partner ecosystem — Strategic Microsoft and RingCentral partnerships inform roadmap guidance.
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Architecture & Design
Avaya designs contact center and communications architectures spanning AXP, Aura, and integrations with Microsoft Teams and major CRMs.
Delivery: Project-based architecture and design within modernization engagements.
Hybrid design — Architectures bridge on-premises Aura and cloud AXP environments.
CRM integration — Designs incorporate Salesforce, ServiceNow, and other major CRMs.
Integrates with SalesforceServiceNow
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Avaya — 5 documents.
Is Avaya the right partner for you?
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