Partner profile
Blitzz
Remote Visual Assistance & Video Inspections
Founded 2017 · San Jose, California · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who Blitzz is built for
Field service organizations and contact centers in telecom, utilities, insurance, and manufacturing wanting to reduce truck rolls and improve first-call resolution via AR video.
Blitzz provides enterprise remote visual assistance and video inspection software that enables agents and field technicians to support customers through live AR-powered video calls without app downloads. Their platform seamlessly integrates with Zendesk, Salesforce, and Genesys to eliminate unnecessary truck rolls, improve first-call resolution, and deliver measurable cost savings. Blitzz helps organizations across telecom, utilities, insurance, and manufacturing transform field service and contact center operations.
- VerifiedSep 10, 2026 · high confidence
- 3solutions across 1 category
- 9 yrsin business, since 2017
- 51-200employees
Why teams pick Blitzz
- No-app-required video calls
- AR overlays for guidance
- Strong CRM integrations (Zendesk, Salesforce, Genesys)
- Measurable truck-roll reduction
- Multi-industry use cases
Probably not a fit
We haven't published fit caveats for Blitzz yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- Published customer case studies with quantified results across manufacturing, government, insurance and consumer elect…Proof point
- Customer quote from Michael Cheung, President, TFI CanadaProof point
Notable clients
Vendor-reported- ABAutomakers BMW and Lincoln
- TCTFI Canada (specialty foodservice equipment
- THTim Hortons & McDonald's programs)
- ESEncompass Supply Chain Solutions
- EEmtek
TCTransport Canada
- UCUnited Controls International
- ASARS Services
APAnton Paar
- ADAlpha Direct
- AALGI
- 220MED
Our Solutions
Rubber Duck solutions through Blitzz
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Blitzz's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Video Conferencing / Collaboration
Blitzz delivers enterprise remote visual assistance through live, AR-powered video calls that work without app downloads, connecting customers with agents and field technicians.
- No App Required Customers join video calls without downloading any application.
- AR-Powered Guidance Augmented reality overlays guide customers through tasks visually.
Zendesk
Salesforce
GenesysAgent Assist / Real-Time Guidance
Blitzz enables agents and field technicians to guide customers in real time through AR video overlays, improving first-call resolution and reducing truck rolls.
- Truck-Roll Reduction Remote visual assistance delivers measurable reductions in field dispatches.
- First-Call Resolution AR-guided support improves first-call resolution rates.
ZendeskSalesforceGenesysCCaaS / Cloud Contact Center
Blitzz integrates remote visual assistance into contact center operations, connecting to CRM and CCaaS platforms used across telecom, utilities, insurance, and manufacturing.
- Contact Center Integration Plugs visual support into existing contact center workflows.
- Multi-Industry Fit Used across telecom, utilities, insurance, and manufacturing.
GenesysSalesforceZendeskHow Blitzz delivers
Self-serve free trial/sign-up plus onboarding, integration and customer-success support; help center at help.blitzz.co; published security page (go.blitzz.co/security). Formal SLA tiers are not publicly posted. (vendor-reported)
Services in detail
- Implementation & OnboardingProject-based implementation alongside a SaaS subscription.
- Integration ServicesProject-based integration with CRM and CCaaS platforms.
- Customer SuccessOngoing customer success engagement.
Automate/AI, built in · AI-Powered Features. AR-powered visual guidance with live pointer and image/video markup, remote flashlight control, and OCR to extract text/model numbers from the video stream; patent-pending image/video algorithms provide equipment-specific predictive support.
Compare
One quote is a price. Three quotes are a market.
We'd price Blitzz next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Blitzz
Talkdesk Communicate
AI-Powered Customer Experience for Better Outcomes
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Blitzz.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Blitzz against two alternatives and tell you which one we'd pick, and why.