Partner profile
ConnexAI
AI Solutions That Seamlessly Engage, Automate, and Drive Growth
Founded 2013 · Manchester, United Kingdom · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who ConnexAI is built for
Contact center managers and CX leaders at companies of any size seeking to augment human agents with AI to handle volume spikes, automate tier-1 support, and improve customer satisfaction.
ConnexAI is an AI-based contact center platform offering pre-trained AI agents that work alongside human teams to streamline support, triage enquiries, and manage peak traffic across voice, chat, and email channels. The platform delivers seamless AI-powered conversations, automated support, and real-time insights to drive growth and enhance customer satisfaction. With predictive dialers leveraging AI algorithms and sophisticated multichannel capabilities, ConnexAI helps contact centers of any size optimize performance.
- VerifiedSep 7, 2026 · high confidence
- 5solutions across 1 category
- 13 yrsin business, since 2013
- 201-1,000employees
Why teams pick ConnexAI
- Pre-trained AI agents ready for contact center workflows
- Predictive AI dialer technology
- True omnichannel support (voice, chat, email)
- Real-time insights and analytics
- Scales from SMB to enterprise
- AI trained on common contact center workflows for faster resolution
Probably not a fit
We haven't published fit caveats for ConnexAI yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- GBP 93m Series C (2022) - one of Manchester's largest tech raisesProof point
- Northern Tech Awards and Cloud Excellence Awards recognitionAward
- 'Best Rebrand Campaign of the Year' (Connex One to ConnexAI)Award
- M+ transactions/day across 5 continentsProof point
Notable clients
Vendor-reported- EMExact Medicare
- CCarMoney
- PDProNexis (partner deploying Connex AI)
global brands across finance, telecom, retail and BPO (platform handles 15M+ transactions/day)
Our Solutions
Rubber Duck solutions through ConnexAI
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from ConnexAI's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
ConnexAI provides an AI-based contact center platform with true omnichannel support across voice, chat, and email, scaling from SMB to enterprise.
- True omnichannel Unifies voice, chat, and email in a single platform.
- SMB to enterprise Scales to contact centers of any size.
Salesforce
AWSVoice AI / Conversational AI
ConnexAI offers pre-trained AI agents that work alongside human teams to streamline support, triage enquiries, and manage peak traffic across channels.
- Pre-trained AI agents Ready for contact center workflows out of the box for faster resolution.
- Peak traffic handling AI agents manage surges alongside human teams.
OpenAI
AnthropicAgent Assist / Real-Time Guidance
ConnexAI's AI agents assist human teams in real time, triaging enquiries and automating support to enhance agent productivity.
- AI alongside humans Pre-trained agents work with human teams to streamline support.
- Faster resolution AI trained on common workflows speeds up issue resolution.
OpenAI
MicrosoftConversation / Speech Analytics
ConnexAI delivers real-time insights and analytics across customer interactions to drive growth and improve customer satisfaction.
- Real-time insights Surfaces analytics during interactions to optimize performance.
- Growth-focused Insights drive growth and enhance customer satisfaction.
AWSCPaaS / Messaging APIs
ConnexAI supports multichannel messaging across voice, chat, and email, enabling automated AI-powered conversations at scale.
- Multichannel capabilities Sophisticated multichannel support spans voice, chat, and email.
- Automated conversations AI-powered conversations automate support interactions.
MicrosoftHow ConnexAI delivers
Free 24/7 technical support included with the platform; Premium Support offers guaranteed SLA response times for critical issues; dedicated Customer Success Managers for enterprise accounts; Professional Services for complex/custom integrations and large-scale migrations; on-demand training library plus in-person and live-online onboarding. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered via channel-led delivery and custom enterprise contracts.
- Customer SuccessDelivered as an ongoing customer success function under per-seat or usage-based SaaS contracts.
- 24/7 SupportDelivered as a 24/7 support service across SaaS and enterprise contracts.
Automate/AI, built in · Native AI Platform. Pre-trained AI agents combined with major LLM providers (OpenAI, Anthropic) for autonomous contact center conversations. Predictive AI dialer optimizes outbound campaigns. Strong focus on AI augmenting human agents.
Compare
One quote is a price. Three quotes are a market.
We'd price ConnexAI next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to ConnexAI
Ada Communicate Automate/AI
Where Customer Service Becomes Extraordinary
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Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with ConnexAI.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price ConnexAI against two alternatives and tell you which one we'd pick, and why.