Partner Ecosystem
Convergia
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Convergia
Communications Solutions for the Americas
Convergia is a Pan-American value-added distributor (VAD) and aggregator of connectivity solutions, founded in 1998 in Santiago, Chile and Montreal, Canada, and headquartered in the Montreal area (Pointe-Claire), Quebec. It aggregates wireline fiber/broadband, wireless MNO/MVNO cellular, and satellite services from leading carriers into a single-source portfolio spanning voice (SIP/VoIP/PSTN), data and networking, SD-WAN, UCaaS, mobility, and industrial/enterprise IoT across North, Central, and South America. Convergia differentiates on Pan-American reach with local billing in local currency, a single point of contact, and centralized multilingual (English/Spanish/Portuguese) 24/7/365 support. It goes to market largely through a channel/agent program (Technology Solution Brokers, sub-agents, and resellers) and is a common LATAM delivery partner for U.S.-based agents. Co-founder & President Alejandro Bitar leads the roughly 500-1,000-employee firm (approx. $35.9M revenue per a 2026 third-party estimate).
Why teams choose Convergia
- LATAM specialist (Mexico, Brazil, Chile, Colombia, Peru, others)
- Multi-lingual (English/Spanish/Portuguese) account teams
- Aggregator across 100+ regional carriers in the Americas
- Single contract / single bill for multi-country deployments
- SD-WAN multi-vendor managed services
- 24/7 NOC with regional engineering presence
Capabilities we have validated
- LATAM connectivity specialist
- Multi-lingual (EN/ES/PT)
- Aggregator across 100+ LATAM carriers
- Single-bill multi-country deployments
- Multi-vendor SD-WAN
- 24/7 NOC
- Strong Mexico, Brazil, Chile, Colombia presence
Recognition & proof points
- Channel Partners 360 LATAM coverage
- Multiple regional carrier awards
AI in the offering
Not an AI vendor; provides infrastructure / managed services.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 28, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Convergia
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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UCaaS / Cloud PBX
Convergia delivers UCaaS and cloud voice across the Americas, including Microsoft Teams Direct Routing, with bilingual account teams supporting multi-country enterprise deployments.
LATAM specialist — Deep franchise across Mexico, Brazil, Chile, Colombia, and Peru supports regional voice deployments.
Single contract — A single contract and single bill simplify multi-country rollouts.
Multilingual teams — Account teams operate in English, Spanish, and Portuguese.
Integrates with Microsoft Teams
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SIP Trunking
Convergia provides international and enterprise SIP trunking backed by aggregation across Tier-1 global and Latin American carriers.
Carrier aggregation — Aggregation across 100+ regional carriers gives broad Americas voice reach.
Single bill — Multi-country trunking is consolidated into one contract and bill.
Integrates with Microsoft Teams
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SD-WAN
Convergia delivers multi-vendor managed SD-WAN across the Americas, designing and operating networks for multi-country enterprises.
Multi-vendor managed — Managed services span multiple SD-WAN platforms rather than a single vendor.
24/7 NOC — A 24/7 NOC with regional engineering supports SD-WAN operations.
Single bill — One contract covers SD-WAN across multiple countries.
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Dedicated Internet Access (DIA)
Convergia provides dedicated internet access across the Americas through its carrier aggregation footprint, with particular depth in Latin America.
Americas reach — Aggregation across 100+ regional carriers extends DIA throughout the Americas.
Single-bill delivery — Multi-country access is consolidated under a single contract and bill.
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MPLS / Private Line
Convergia delivers MPLS and private line connectivity for multi-country enterprises, leveraging regional carrier relationships across Latin America.
LATAM specialist — Strong presence in Mexico, Brazil, Chile, Colombia, and Peru supports private networking.
Single contract — Multi-country private line is delivered on one contract and bill.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Managed Network Services
Convergia provides managed network services across the Americas, operating SD-WAN, voice, and data networks for multi-country enterprises.
Delivery: Fully managed with a 24/7 NOC and regional engineering presence.
24/7 NOC — A 24/7 NOC with regional engineers provides continuous operational support.
Multi-vendor SD-WAN — Managed SD-WAN spans multiple platforms for flexibility.
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Managed Communications
Convergia manages voice and UCaaS environments for enterprises across the Americas, including Microsoft Teams voice integrations.
Delivery: Fully managed with bilingual account teams and 24/7 NOC support.
Multilingual support — Account teams work in English, Spanish, and Portuguese.
LATAM depth — Strong Latin American presence supports regional communications needs.
Integrates with Microsoft Teams
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Project Management
Convergia provides multi-country project management to coordinate complex, cross-border deployments across the Americas.
Delivery: Project-based with multi-country coordination and bilingual teams.
Multi-country coordination — Project teams manage deployments spanning multiple countries under one program.
Single point of contact — A single contract and team simplify cross-border project delivery.
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Implementation & Onboarding
Convergia delivers implementation and onboarding services to stand up voice, data, and SD-WAN solutions across the Americas.
Delivery: Project-based implementation supported by regional engineering.
Regional engineering — Regional engineering presence supports in-country implementation.
Multilingual delivery — Bilingual teams ease onboarding across diverse markets.
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24/7 Support
Convergia operates a 24/7 NOC with multilingual support to maintain customer networks and communications across the Americas.
Delivery: Continuous 24/7 NOC with multilingual support staff.
Always-on NOC — A 24/7 NOC with regional engineering keeps services monitored continuously.
Multilingual — Support is available in English, Spanish, and Portuguese.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Convergia — 1 document.
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