Partner profile
EvaluAgent
AI-Powered Quality Assurance & Improvement for Contact Centers
Founded 2012 · Gateshead, United Kingdom · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who EvaluAgent is built for
Contact center QA, compliance, and operations teams (mid-market to enterprise) wanting to automate quality monitoring, coach agents, and improve CSAT/compliance across all interactions.
EvaluAgent is a contact center quality assurance and performance improvement (QA/WEM) software company headquartered in Gateshead, United Kingdom. Its platform combines automated and manual quality scoring, AI-powered auto-QA across 100% of interactions, agent coaching and improvement workflows, gamification, and CSAT/feedback — helping contact centers raise quality, compliance, and agent engagement. EvaluAgent serves mid-market and enterprise contact centers in the UK, US, and globally.
- VerifiedSep 10, 2026 · high confidence
- 3solutions across 1 category
- 14 yrsin business, since 2012
- 51-200employees
Why teams pick EvaluAgent
- Manual + AI auto-QA on 100% of contacts
- Coaching/improvement workflows built in
- Gamification and CSAT
- CCaaS-agnostic
- UK-rooted, globally deployed
- Strong value for mid-market QA teams
Probably not a fit
We haven't published fit caveats for EvaluAgent yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- Recognized in contact-center QA/WEM categoryAward
Strong G2 ratings for quality assuranceAnalyst recognition · G2
Notable clients
Vendor-reportedDHL (Dennis Camps, CS Application Executive — published testimonial) leading gaming operators (compliance / 100% interaction-coverage case studies) mid-market-to-enterprise contact centers across financial services, insurance, retail, and telecom. Most named logos limited.
Our Solutions
Rubber Duck solutions through EvaluAgent
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from EvaluAgent's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Workforce Engagement Management
EvaluAgent provides a contact center QA and workforce engagement platform combining manual and automated scoring, agent coaching workflows, gamification, and CSAT.
- Coaching built in Coaching and improvement workflows are embedded in the platform.
- Gamification + CSAT Combines gamification and customer feedback in one tool.
- CCaaS-agnostic Integrates across major contact center platforms regardless of vendor.
Genesys
NICE CXone
Five9Amazon ConnectVoice AI / Conversational AI
EvaluAgent applies AI-powered auto-QA and conversation analytics across 100% of contact center interactions.
- 100% coverage Auto-QA scores every contact, not just a sampled subset.
- Manual + AI Blends automated and manual scoring for accuracy.
NICE CXoneGenesysFive9Agent Assist / Real-Time Guidance
EvaluAgent drives agent improvement through coaching workflows and feedback derived from QA across all interactions.
- Improvement workflows Coaching and improvement loops are built into the agent experience.
- Mid-market value Strong value for mid-market QA teams.
Zendesk
SalesforceHow EvaluAgent delivers
Customer success and onboarding; SaaS support; integration assistance across CCaaS/CRM. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based onboarding alongside the SaaS subscription.
- Customer SuccessDelivered as ongoing customer success engagement under the subscription.
- Integration ServicesDelivered as project-based integration work into the customer's stack.
Automate/AI, built in · AI-Powered Features. AI-powered auto-QA and conversation analytics (speech/text), automated scorecards, sentiment, and smart-sample selection to scale quality monitoring across 100% of interactions.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with EvaluAgent.
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Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price EvaluAgent against two alternatives and tell you which one we'd pick, and why.