Partner Ecosystem
EvaluAgent
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About EvaluAgent
AI-Powered Quality Assurance & Improvement for Contact Centers
EvaluAgent is a contact center quality assurance and performance improvement (QA/WEM) software company headquartered in Gateshead, United Kingdom. Its platform combines automated and manual quality scoring, AI-powered auto-QA across 100% of interactions, agent coaching and improvement workflows, gamification, and CSAT/feedback — helping contact centers raise quality, compliance, and agent engagement. EvaluAgent serves mid-market and enterprise contact centers in the UK, US, and globally.
Why teams choose EvaluAgent
- Manual + AI auto-QA on 100% of contacts
- Coaching/improvement workflows built in
- Gamification and CSAT
- CCaaS-agnostic
- UK-rooted, globally deployed
- Strong value for mid-market QA teams
Capabilities we have validated
- Combined manual + AI auto-QA (100% coverage)
- Built-in coaching/improvement workflows
- Gamification + CSAT in one
- CCaaS-agnostic integrations
- Strong UK/EU presence
Recognition & proof points
- Recognized in contact-center QA/WEM category
- Strong G2 ratings for quality assurance
AI in the offering
AI-powered auto-QA and conversation analytics (speech/text), automated scorecards, sentiment, and smart-sample selection to scale quality monitoring across 100% of interactions.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 10, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by EvaluAgent
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
Workforce Engagement Management
EvaluAgent provides a contact center QA and workforce engagement platform combining manual and automated scoring, agent coaching workflows, gamification, and CSAT.
Coaching built in — Coaching and improvement workflows are embedded in the platform.
Gamification + CSAT — Combines gamification and customer feedback in one tool.
CCaaS-agnostic — Integrates across major contact center platforms regardless of vendor.
Integrates with GenesysNICE CXoneFive9
communications_cx
Voice AI / Conversational AI
EvaluAgent applies AI-powered auto-QA and conversation analytics across 100% of contact center interactions.
100% coverage — Auto-QA scores every contact, not just a sampled subset.
Manual + AI — Blends automated and manual scoring for accuracy.
Integrates with NICE CXoneGenesysFive9
communications_cx
Agent Assist / Real-Time Guidance
EvaluAgent drives agent improvement through coaching workflows and feedback derived from QA across all interactions.
Improvement workflows — Coaching and improvement loops are built into the agent experience.
Mid-market value — Strong value for mid-market QA teams.
Integrates with ZendeskSalesforce
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
EvaluAgent onboards contact centers onto its QA/WEM platform, configuring scorecards and integrations with their CCaaS stack.
Delivery: Delivered as project-based onboarding alongside the SaaS subscription.
CCaaS-agnostic setup — Onboards across any major contact center platform.
Fast time to value — Configures auto-QA across 100% of contacts quickly.
Integrates with GenesysNICE CXone
communications_cx
Customer Success
EvaluAgent provides ongoing customer success to help mid-market and enterprise teams maximize QA and coaching outcomes.
Delivery: Delivered as ongoing customer success engagement under the subscription.
Mid-market focus — Tailored support for mid-market QA teams.
Global reach — UK-rooted and deployed across the UK, US, and globally.
communications_cx
Integration Services
EvaluAgent integrates its platform with CCaaS and CRM systems such as Genesys, NICE CXone, Five9, Amazon Connect, Zendesk, and Salesforce.
Delivery: Delivered as project-based integration work into the customer's stack.
Broad integrations — Connects to leading CCaaS and CRM platforms.
Vendor-neutral — CCaaS-agnostic approach avoids lock-in.
Integrates with Five9Amazon ConnectSalesforce
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting EvaluAgent — 1 document.
Is EvaluAgent the right partner for you?
We'll give you the straight answer — including who to compare them against.