Partner profile
Five9
The Intelligent CX Platform - Reimagining the Contact Center
Founded 2001 · San Ramon, California · 201-1,000 employees · Public, listed
Partnership Overview
Who Five9 is built for
Mid-market to enterprise contact centers (50+ seats) needing outbound + inbound CC; sales/collections/BPO-heavy contact centers; Salesforce CTI-focused buyers; Microsoft Teams CCaaS pairings.
Five9 (NASDAQ: FIVN) is a leading global provider of CCaaS, serving 3,000+ customers and 250M+ customer interactions annually. Their AI-powered Intelligent CX Platform combines omnichannel routing, ACD/IVR, WEM, digital channels, and Five9 Genius AI (with Inference Studio for low-code AI agents). Five9 is consistently named a Gartner MQ Leader for CCaaS.
- VerifiedJul 15, 2026 · high confidence
- 5solutions across 1 category
- 25 yrsin business, since 2001
- 201-1,000employees
Why teams pick Five9
- Strong outbound dialer (top choice for sales/collections BPOs)
- Five9 Genius AI Suite (AI agents, summaries, sentiment)
- Inference Studio low-code AI agent builder (2024)
- Open-platform UCaaS interop (Teams, Zoom, RingCentral)
- Salesforce CTI is among the deepest in the industry
- Channel-led GTM through TSDs
Probably not a fit
We haven't published fit caveats for Five9 yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner MQ Leader for CCaaSAnalyst recognition · Gartner
Forrester Wave Strong Performer for CCaaSAnalyst recognition · Forrester
Multiple TMC awardsAward · TMC
- Acquired Aceyus (analytics) 2024Proof point
Notable clients
Vendor-reportedAAdventHealth
CCitrix
- SGSaxon Global
- SSterling
LLululemon
TTIAA
Our Solutions
Rubber Duck solutions through Five9
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Five9's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
Five9 delivers a cloud contact center platform with omnichannel routing, ACD/IVR, and digital channels, serving 3,000+ customers and over 250M customer interactions annually.
- Gartner MQ Leader Five9 is consistently named a Leader in the Gartner Magic Quadrant for CCaaS.
- Deep Salesforce CTI Its Salesforce CTI integration is among the deepest in the industry.
- Strong outbound dialer Predictive, power, and progressive dialing make it a top choice for sales and collections BPOs.
Salesforce
ServiceNow
Microsoft Dynamics
ZendeskWorkforce Engagement Management
Five9 provides workforce engagement management including quality management and WFM, with interoperability across leading WEM vendors.
- WEM interoperability Open integrations with Verint, Calabrio, and NICE let customers use preferred WEM tools.
- Gartner MQ Leader Five9's CCaaS leadership extends to its integrated engagement capabilities.
Verint
Calabrio
NICEVoice AI / Conversational AI
Five9 Genius AI delivers AI agents, summarization, and sentiment analysis, with Inference Studio providing a low-code builder for conversational AI agents.
- Five9 Genius AI An integrated AI suite spanning AI agents, summaries, and sentiment analysis.
- Inference Studio A 2024 low-code builder lets teams create AI agents without deep development resources.
Salesforce
AWSAgent Assist / Real-Time Guidance
Five9 Genius AI provides agent assist that supports live agents with real-time guidance, summarization, and sentiment during customer interactions.
- Five9 Genius AI Agent assist is part of the integrated Genius AI suite for real-time support.
- Deep CRM context Deep Salesforce CTI gives agents rich customer context during interactions.
SalesforceConversation / Speech Analytics
Five9 offers conversation and speech analytics with AI-driven summarization and sentiment, helping organizations extract insight from customer interactions.
- AI summaries & sentiment Genius AI automates call summarization and sentiment scoring at scale.
- Gartner MQ Leader Analytics are part of a CCaaS platform consistently recognized as a Gartner Leader.
SalesforceHow Five9 delivers
24/7 support; Premier Support tier with named CSMs; 99.99% platform availability SLA. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation, often through TSD channel partners.
- Customer SuccessDelivered as an ongoing relationship across the customer lifecycle.
- Partner EnablementDelivered through TSD relationships and partner enablement programs.
- 24/7 SupportDelivered as around-the-clock support included with the SaaS subscription.
Automate/AI, built in · Native AI Platform. Five9 Genius AI Suite: AI Agents (Voice & Digital, powered by Inference Studio low-code builder), AI Agent Assist, AI Summary, AI Insights (sentiment, intent), Practical AI ROI playbooks. Inference Studio's 2024 launch made Five9 one of the most accessible AI agent builders for non-developers.
Compare
One quote is a price. Three quotes are a market.
We'd price Five9 next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Five9
NICE CXone Communicate
AI-Powered Customer Experience Platform
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Five9.
Ask for a referenceDocuments
From Five9
3 PDFs, collected while we vetted them
- Five9 Intelligent CX Platform Solution OverviewDownload
- Five9 Global Voice Data SheetDownload
- Five9 Intelligent Virtual Agent IVA Data SheetDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Five9 against two alternatives and tell you which one we'd pick, and why.