Partner profile
Fusion Connect
Managed Communications and Network Solutions
Founded 1997 · New York City, NY · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Fusion Connect is built for
Mid-market to enterprise organizations standardizing on Microsoft Teams Phone; multi-site businesses needing managed network + voice + security from one vendor; channel-led customers (TSD relationships).
Fusion Connect is a US-based managed cloud communications and connectivity provider, owned by One Equity Partners following its 2019 acquisition of MegaPath. Their unified offerings include UCaaS (Fusion Connect Voice), CCaaS (FusionWorks Contact Center), managed SD-WAN, SASE, dedicated internet, and Microsoft Teams Direct Routing. Strong channel-led GTM serves mid-market and enterprise organizations with a single-vendor approach to network + voice + security.
- VerifiedSep 13, 2026 · high confidence
- 5solutions across 4 categories
- 29 yrsin business, since 1997
- 201-1,000employees
Why teams pick Fusion Connect
- % US-based services & support
- Industry's most comprehensive service guarantees (100% uptime, rate lock, future-proof tech, satisfaction)
- Single MSP for connectivity + UCaaS + CCaaS + Microsoft Teams Operator Connect
- Named enterprise logos (Chipotle, Shake Shack, Jiffy Lube)
- Multiple CX/quality awards
Probably not a fit
We haven't published fit caveats for Fusion Connect yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- Newsweek Most Admired Workplaces 2026Proof point
- Gold Merit Award (Customer Experience) & Silver Merit (Product/Service Quality)Award
Silver Stevie Award (CX)Award · Stevie Awards
G2 Best Support - Enterprise (Enterprise VoIP)Analyst recognition · G2
- Top Cloud Communication Solutions Provider 2025Proof point
Notable clients
Vendor-reportedNamed clients/case studies: Chipotle, Shake Shack, Jiffy Lube, Wireless Vision, Ken Ganley Automotive Group, Silver Eagle Beverages, Alicart Restaurant Group, Foresite Realty, The Community YMCA, Hagerman Company.
Our Solutions
Rubber Duck solutions through Fusion Connect
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Fusion Connect's Connectivity & SASE, Communications & CX, Cybersecurity & Compliance, and Managed IT & Cloud Ops solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Connectivity & SASE
SD-WAN
Fusion Connect provides multi-vendor managed SD-WAN as part of its managed network portfolio, giving customers flexibility across underlying carriers and technologies.
- Multi-vendor managed Support across multiple SD-WAN vendors avoids lock-in to a single technology.
- Network plus voice SD-WAN is managed by the same single MSP handling UCaaS, CCaaS, and security.
- Uptime guarantee Industry-leading service guarantees including 100% uptime apply to the managed network.
StarlinkDedicated Internet Access (DIA)
Fusion Connect offers dedicated internet access along with broadband, satellite (Starlink), and wireless options, managed as part of its connectivity portfolio nationwide.
- Diverse access options DIA pairs with broadband, satellite, and wireless for resilient connectivity.
- Single point of contact One MSP delivers internet alongside voice, security, and SD-WAN.
- Service guarantees 100% uptime and rate-lock guarantees back the connectivity service.
StarlinkCommunications & CX
UCaaS / Cloud PBX
Fusion Connect delivers hosted voice and unified communications (Fusion Connect Voice) as part of a single-vendor managed stack spanning connectivity, voice, and security for mid-market and enterprise organizations.
- Single managed vendor One MSP combines connectivity, UCaaS, and CCaaS so customers consolidate voice and network under one provider.
- US-based support All services and support are 100% US-based for consistent, accountable service.
- Backed by guarantees Comprehensive service guarantees including 100% uptime and rate lock back the offering.
Microsoft 365
Cisco WebexCCaaS / Cloud Contact Center
FusionWorks Contact Center provides cloud contact-center capabilities delivered alongside Fusion Connect's managed network and voice services through a channel-led model.
- Award-winning CX Multiple CX and quality awards reflect the maturity of the contact-center offering.
- Enterprise-proven Named enterprise logos such as Chipotle, Shake Shack, and Jiffy Lube rely on Fusion Connect.
- Unified delivery Contact center is delivered by the same vendor managing connectivity and voice.
Microsoft TeamsMicrosoft Teams Voice
Fusion Connect enables enterprise voice for Microsoft Teams via Operator Connect and Direct Routing, a core focus area of its managed communications portfolio.
- Teams calling focus Operator Connect and Direct Routing for Teams are a dedicated specialization.
- Single-vendor stack Teams voice is integrated into the same managed network and security platform.
- US-based delivery 100% US-based services and support back the Teams calling deployment.
Microsoft Teams (Operator Connect)Microsoft 365How Fusion Connect delivers
100% US-based support; comprehensive service guarantees incl. 100% uptime guarantee (money-back), rate lock, future-proof technology and satisfaction guarantees; single point of contact. (vendor-reported)
Services in detail
- Managed Network ServicesFully managed and delivered through a channel-led model with US-based support.
- Managed CommunicationsFully managed cloud communications delivered via channel partners with 24/7 US-based support.
- Managed Security ServicesFully managed and integrated with the customer's managed network and voice services.
- Implementation & OnboardingProject-based implementation delivered by US-based teams through channel partners.
- Network Operations Center (NOC)Fully managed 24/7 monitoring and support from US-based staff.
Automate/AI, built in · AI-Powered Features. AI-powered features are embedded in Fusion Connect's managed communications stack — e.g., AI/analytics in its FusionWorks Contact Center (transcription, sentiment, virtual agents) and Microsoft Teams/CCaaS integrations — rather than a proprietary AI model. Fusion Connect resells and manages third-party AI-enabled UCaaS/CCaaS capabilities for customers.
Compare
One quote is a price. Three quotes are a market.
We'd price Fusion Connect next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Fusion Connect
Windstream Enterprise Connect Communicate
Network. CX. Cybersecurity.
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Fusion Connect.
Ask for a referenceDocuments
From Fusion Connect
3 PDFs, collected while we vetted them
- Fusion Connect Calling Services for Microsoft Teams Product SheetDownload
- Fusion Connect Services for Retail Product SheetDownload
- Fusion Connect POTS Replacement eBookDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Fusion Connect against two alternatives and tell you which one we'd pick, and why.