Partner Ecosystem
Fusion Connect
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Fusion Connect
Managed Communications and Network Solutions
Fusion Connect is a US-based managed cloud communications and connectivity provider, owned by One Equity Partners following its 2019 acquisition of MegaPath. Their unified offerings include UCaaS (Fusion Connect Voice), CCaaS (FusionWorks Contact Center), managed SD-WAN, SASE, dedicated internet, and Microsoft Teams Direct Routing. Strong channel-led GTM serves mid-market and enterprise organizations with a single-vendor approach to network + voice + security.
Why teams choose Fusion Connect
- 100% US-based services & support
- Industry's most comprehensive service guarantees (100% uptime, rate lock, future-proof tech, satisfaction)
- Single MSP for connectivity + UCaaS + CCaaS + Microsoft Teams Operator Connect
- Named enterprise logos (Chipotle, Shake Shack, Jiffy Lube)
- Multiple CX/quality awards
Capabilities we have validated
- Single-vendor managed voice + network + security
- Microsoft Teams Direct Routing focus
- Multi-vendor managed SD-WAN
- Channel-led GTM
- One Equity Partners ownership
Recognition & proof points
- Newsweek Most Admired Workplaces 2026
- 2025 Gold Merit Award (Customer Experience) & Silver Merit (Product/Service Quality)
- 2025 Silver Stevie Award (CX)
- G2 Best Support - Enterprise (Enterprise VoIP)
- Top Cloud Communication Solutions Provider 2025
- G2 'Users Love Us'.
AI in the offering
AI-powered features are embedded in Fusion Connect's managed communications stack — e.g., AI/analytics in its FusionWorks Contact Center (transcription, sentiment, virtual agents) and Microsoft Teams/CCaaS integrations — rather than a proprietary AI model. Fusion Connect resells and manages third-party AI-enabled UCaaS/CCaaS capabilities for customers.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 13, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Fusion Connect
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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UCaaS / Cloud PBX
Fusion Connect delivers hosted voice and unified communications (Fusion Connect Voice) as part of a single-vendor managed stack spanning connectivity, voice, and security for mid-market and enterprise organizations.
Single managed vendor — One MSP combines connectivity, UCaaS, and CCaaS so customers consolidate voice and network under one provider.
US-based support — All services and support are 100% US-based for consistent, accountable service.
Backed by guarantees — Comprehensive service guarantees including 100% uptime and rate lock back the offering.
Integrates with Microsoft 365Cisco Webex
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CCaaS / Cloud Contact Center
FusionWorks Contact Center provides cloud contact-center capabilities delivered alongside Fusion Connect's managed network and voice services through a channel-led model.
Award-winning CX — Multiple CX and quality awards reflect the maturity of the contact-center offering.
Enterprise-proven — Named enterprise logos such as Chipotle, Shake Shack, and Jiffy Lube rely on Fusion Connect.
Unified delivery — Contact center is delivered by the same vendor managing connectivity and voice.
Integrates with Microsoft Teams
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Microsoft Teams Voice
Fusion Connect enables enterprise voice for Microsoft Teams via Operator Connect and Direct Routing, a core focus area of its managed communications portfolio.
Teams calling focus — Operator Connect and Direct Routing for Teams are a dedicated specialization.
Single-vendor stack — Teams voice is integrated into the same managed network and security platform.
US-based delivery — 100% US-based services and support back the Teams calling deployment.
Integrates with Microsoft Teams (Operator Connect)Microsoft 365
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SD-WAN
Fusion Connect provides multi-vendor managed SD-WAN as part of its managed network portfolio, giving customers flexibility across underlying carriers and technologies.
Multi-vendor managed — Support across multiple SD-WAN vendors avoids lock-in to a single technology.
Network plus voice — SD-WAN is managed by the same single MSP handling UCaaS, CCaaS, and security.
Uptime guarantee — Industry-leading service guarantees including 100% uptime apply to the managed network.
Integrates with Starlink
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Dedicated Internet Access (DIA)
Fusion Connect offers dedicated internet access along with broadband, satellite (Starlink), and wireless options, managed as part of its connectivity portfolio nationwide.
Diverse access options — DIA pairs with broadband, satellite, and wireless for resilient connectivity.
Single point of contact — One MSP delivers internet alongside voice, security, and SD-WAN.
Service guarantees — 100% uptime and rate-lock guarantees back the connectivity service.
Integrates with Starlink
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Managed Network Services
Fusion Connect manages customer networks end to end, including SD-WAN, dedicated internet, and broadband, as a single accountable MSP.
Delivery: Fully managed and delivered through a channel-led model with US-based support.
Single MSP — Connectivity, voice, and security are consolidated under one managed provider.
Uptime guarantee — Comprehensive guarantees including 100% uptime cover the managed network.
Integrates with Starlink
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Managed Communications
Fusion Connect manages cloud voice, UCaaS, CCaaS, and Microsoft Teams calling as a unified communications service.
Delivery: Fully managed cloud communications delivered via channel partners with 24/7 US-based support.
Award-winning CX — Multiple CX and quality awards back the managed communications practice.
US-based support — 100% US-based services and support handle all communications management.
Integrates with Microsoft TeamsCisco Webex
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Managed Security Services
Fusion Connect bundles managed security into its single-vendor stack alongside network and voice, including SASE/SSE capabilities.
Delivery: Fully managed and integrated with the customer's managed network and voice services.
Single-vendor security — Security is delivered by the same MSP managing connectivity and communications.
US-based delivery — 100% US-based teams support the managed security offering.
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Implementation & Onboarding
Fusion Connect provides implementation services to deploy connectivity, voice, and security for new mid-market and enterprise customers.
Delivery: Project-based implementation delivered by US-based teams through channel partners.
Unified rollout — A single vendor implements network, voice, and security together.
Enterprise experience — Named enterprise deployments demonstrate large-scale implementation capability.
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Network Operations Center (NOC)
Fusion Connect operates a 24/7 NOC that monitors and supports customer connectivity, voice, and security services.
Delivery: Fully managed 24/7 monitoring and support from US-based staff.
24/7 US-based — Round-the-clock monitoring is staffed entirely in the US.
Backed by guarantees — 100% uptime guarantees are supported by continuous NOC monitoring.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Fusion Connect — 3 documents.
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