Partner profile
InflowCX
Your strategic partner on the path to CX excellence
Founded 1997 · Portland, Oregon · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who InflowCX is built for
Mid-market to Fortune 500 organizations selecting, deploying or optimizing contact center / CX / UC technologies and wanting an independent advisor plus ongoing managed services
InflowCX (formerly Inflow Communications) is a market-leading, vendor-neutral provider of strategic advisory, consulting, professional and managed services for contact center (CCaaS), customer experience (CX) and unified communications (UCaaS) technologies, serving 1,000+ customers nationwide. Based in Portland, Oregon (with a Denver presence), it guides clients through technology selection, RFI/ROI/TCO analysis, implementation and ongoing optimization across the full CX ecosystem. InflowCX is a portfolio company of Renovus Capital Partners (since 2020) and has grown through acquisitions of EPIC Connections and BPO Partners.
- VerifiedJul 18, 2026 · high confidence
- 3solutions across 1 category
- 29 yrsin business, since 1997
- 51-200employees
Why teams pick InflowCX
- Vendor-neutral, technology-agnostic advisory across the full CX ecosystem (not tied to one platform)
- end-to-end lifecycle (advisory → implementation → managed services)
- ,000+ customers
- scale from organic growth + acquisitions (EPIC Connections, BPO Partners)
- PE-backed
Probably not a fit
We haven't published fit caveats for InflowCX yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Genesys North American Partner of the Year (2021)Partner status · Genesys
Notable clients
Vendor-reported1,000+ customers nationwide, from Fortune 500 to SMB across retail, financial services, healthcare, technology and business services (named logos not disclosed).
Our Solutions
Rubber Duck solutions through InflowCX
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from InflowCX's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CX Consulting
InflowCX provides vendor-neutral CX and contact center advisory spanning technology selection, RFI-to-contract negotiation, and ROI/TCO modeling across the full CX ecosystem.
- Vendor-neutral advice Technology-agnostic guidance spans the full CX ecosystem rather than a single platform.
- Data-driven decisions ROI/TCO analysis grounds technology selection in measurable business outcomes.
- 1,000+ customers Experience across 1,000+ customers informs evaluation methodology.
CCaaS
InflowCX evaluates, implements, and optimizes cloud contact center (CCaaS) platforms on a vendor-neutral basis, supported by deep multi-vendor expertise.
- End-to-end lifecycle Coverage runs from advisory through implementation to managed services.
- Multi-vendor depth Deep CCaaS expertise enables objective comparison across platforms.
Managed Services
InflowCX delivers ongoing CX managed services including reporting, assessments, and optimization to keep contact center environments performing after deployment.
- Continuous optimization Ongoing assessments and reporting drive measurable performance gains over time.
- Single accountable partner One vendor-neutral partner spans the full advisory-to-managed lifecycle.
How InflowCX delivers
Full-lifecycle delivery: vendor-neutral technology evaluation (RFI to contract negotiation), project management & deployment, and ongoing managed services/optimization; US-based hybrid remote/on-site teams from Portland, OR and Denver, CO. (vendor-reported)
Services in detail
- Consulting / AdvisoryDelivered as advisory engagements covering RFI-to-contract evaluation and operational consulting.
- Managed ServicesDelivered as ongoing managed services with continuous optimization and reporting.
- Professional ServicesDelivered project-based, covering deployment, training, and outsourcing advisory.
Automate/AI, built in · Integrates 3rd-party AI. Advisory/consulting firm that helps clients build AI/CX strategies and deploy AI-enabled vendors (Observe.ai, Replicant, Ada, etc.); no proprietary AI product of its own.
Compare
One quote is a price. Three quotes are a market.
We'd price InflowCX next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to InflowCX
Customer Dynamics Communicate
Compliant contact-center outbound, list management & payments
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with InflowCX.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price InflowCX against two alternatives and tell you which one we'd pick, and why.