Partner profile
Infobip
Make Customer Experiences Win the World
Founded 2006 · Vodnjan, Croatia · 1,001-5,000 employees · Private, VC/PE backed
Partnership Overview
Who Infobip is built for
Product/marketing/customer engagement teams at mid-market to enterprise organizations; global brands with significant WhatsApp/messaging customer engagement (banking, retail, hospitality); developers needing CPaaS APIs.
Infobip is a global cloud communications platform (CPaaS) leader connecting businesses with customers across messaging (SMS, RCS, WhatsApp, Viber, Messenger), voice, video, email, and conversational AI. Founded in Croatia and now serving 300,000+ businesses with the platform's reach to 9B+ end users worldwide. Infobip's Conversations CCaaS platform and Moments customer engagement platform complement the underlying CPaaS APIs.
- VerifiedJul 31, 2026 · high confidence
- 5solutions across 2 categories
- 20 yrsin business, since 2006
- 1,001-5,000employees
Why teams pick Infobip
- + direct carrier connections worldwide
- Strong WhatsApp, Viber, RCS, and Messenger global capabilities
- Full-stack CPaaS + CCaaS (Conversations) + Marketing Automation (Moments)
- Native generative AI capabilities through Answers
- Strong emerging-market presence (LATAM, MEA, APAC)
- Largest WhatsApp Business Solution Provider globally
Probably not a fit
We haven't published fit caveats for Infobip yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner MQ Leader for CPaaSAnalyst recognition · Gartner
IDC MarketScape Leader for CPaaSAnalyst recognition · IDC
Juniper Research CPaaS Innovation LeaderAnalyst recognition · Juniper Networks
Notable clients
Vendor-reportedMMicrosoft
- SStrike
- UUber
- BKBurger King
major global banks, retailers, and tech companies
Our Solutions
Rubber Duck solutions through Infobip
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Infobip's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CPaaS / Messaging APIs
Infobip provides a global CPaaS platform exposing SMS, RCS, WhatsApp, Viber, Messenger, voice, email, and verification APIs that businesses embed to reach customers across channels.
- 700+ carrier connections Direct connections to over 700 carriers worldwide enable reliable global message delivery.
- Largest WhatsApp provider Infobip is the largest WhatsApp Business Solution Provider globally, with strong Viber, RCS, and Messenger reach.
- Emerging-market reach Strong presence across LATAM, MEA, and APAC extends coverage into underserved regions.
Salesforce
Microsoft Dynamics
SAP
AdobeCCaaS / Cloud Contact Center
Infobip's Conversations platform delivers a native omnichannel cloud contact center built on its own CPaaS channels, unifying customer interactions in a single agent workspace.
- Native omnichannel Conversations natively spans messaging, voice, and email channels from one platform.
- Full-stack platform CCaaS is integrated with the underlying CPaaS APIs and Moments engagement tools.
SalesforceMicrosoft DynamicsConversation / Speech Analytics
Infobip captures and analyzes customer conversations across its omnichannel platform, feeding insights from messaging and voice interactions into engagement and contact center workflows.
- Omnichannel coverage Analytics spans the full range of messaging, voice, and email channels in one platform.
- Unified data Conversation insights connect to the People customer data platform for a single view.
SalesforceAgent Assist / Real-Time Guidance
Within Conversations, Infobip equips contact center agents with AI-assisted guidance drawn from its Answers conversational AI to speed and improve customer responses.
- AI-backed agents Native generative AI through Answers supports agents in real time.
- Integrated workspace Guidance lives inside the Conversations agent desktop alongside all channels.
SalesforceAI Enablement & Automation
Voice AI / Conversational AI
Infobip's Answers product provides native generative AI chatbots and conversational AI that automate customer interactions across its messaging and voice channels.
- Native generative AI Answers brings generative AI capabilities directly into the communications stack.
- Channel-wide automation Conversational AI operates across the full breadth of Infobip's omnichannel reach.
Anthropic
OpenAIHow Infobip delivers
24/7 global support; SLA-backed enterprise contracts; named CSMs for top customers. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered via self-serve developer tooling for smaller teams and direct enterprise onboarding for larger deployments.
- Customer SuccessDelivered as ongoing enterprise customer success engagement alongside the platform subscription.
- 24/7 SupportDelivered as fully managed 24/7 support for self-serve and enterprise customers worldwide.
- Partner EnablementDelivered through a partner program spanning developer self-serve and enterprise direct channels.
- Strategy & ConsultingDelivered as custom enterprise consulting engagements alongside platform deployment.
Automate/AI, built in · Native AI Platform. Infobip Answers conversational AI platform; native generative AI capabilities; WhatsApp AI bots; voicebots; integrations with major LLM providers for customer engagement.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Infobip.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Infobip against two alternatives and tell you which one we'd pick, and why.