Partner profile
Kore.ai
The Enterprise AI Platform for Work
Founded 2014 · Orlando, Florida · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Kore.ai is built for
Large enterprises seeking enterprise-grade conversational AI and generative AI for customer service, employee experience, and IT/HR automation.
Kore.ai is a leading enterprise conversational AI and generative AI platform provider, delivering pre-built AI agents and AI workspace solutions for customer service, employee experience, and IT/HR automation. Founded in 2014 and headquartered in Orlando, FL, Kore.ai is recognized as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI Platforms and serves 400+ enterprise customers including Fortune 500 brands across financial services, healthcare, retail, and telecommunications.
- VerifiedSep 20, 2026 · high confidence
- 4solutions across 3 categories
- 12 yrsin business, since 2014
- 201-1,000employees
Why teams pick Kore.ai
- Gartner MQ Leader for Enterprise Conversational AI
- + Fortune 500 customers
- Pre-built AI Agents
- Multi-LLM orchestration
- Strong financial services and healthcare verticals
- Series D $150M raised 2024
Probably not a fit
We haven't published fit caveats for Kore.ai yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner Magic Quadrant Leader (Enterprise Conversational AI)Analyst recognition · Gartner
Forrester Wave LeaderAnalyst recognition · Forrester
- + enterprise customersProof point
- Series D $150M (2024)Proof point
Notable clients
Vendor-reportedPBPNC Bank
VVodafone
CCitiGroup
CCigna
WWalmart
PPfizer
- MFMajor Fortune 500 enterprises
Our Solutions
Rubber Duck solutions through Kore.ai
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Kore.ai's Communications & CX, Managed IT & Cloud Ops, and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Agent Assist / Real-Time Guidance
Kore.ai provides agent assist that supports live agents and enables transfer with full conversation history, backed by Knowledge AI and Search AI.
- Context-preserving transfer Agent transfer carries full conversation history so context is not lost.
- Knowledge-grounded Knowledge AI and Search AI surface accurate answers for agents.
- Enterprise verticals Strength in financial services and healthcare informs guidance use cases.
OpenAI
MicrosoftCPaaS / Messaging APIs
Kore.ai connects AI agents across more than 40 voice and digital channels, with a Bot SDK and prebuilt integrations for embedding conversational experiences into enterprise messaging.
- Omnichannel reach More than 40 voice and digital channels are supported from one platform.
- Developer SDK A Bot SDK lets developers extend and embed conversational flows.
- Prebuilt templates Templates and integrations speed delivery across channels.
Microsoft
Google CloudAI Enablement & Automation
Voice AI / Conversational AI
Kore.ai delivers enterprise conversational and voice AI through its XO Platform, with a voice gateway for IVR modernization and pre-built AI agents for CX, employee experience, and IT/HR.
- Gartner MQ Leader Recognized as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI Platforms.
- 40+ channels, 100+ languages Supports more than 40 voice and digital channels across over 100 languages.
- Pre-built AI agents Ready-made agents for CX, EX, and IT/HR accelerate deployment.
OpenAIMicrosoftGoogle Cloud
AWSGenerative AI / LLM Platforms
Kore.ai's XO Platform orchestrates multiple LLMs and generative AI alongside its own multi-engine NLP, enabling enterprises to build and govern AI agents on cloud, on-prem, or hybrid deployments.
- Multi-LLM orchestration The platform orchestrates multiple LLMs rather than locking into a single model.
- Fortune 500 scale Trusted by 400-plus enterprise customers including Fortune 500 brands.
- Flexible deployment Runs on cloud, on-prem, or hybrid to meet enterprise requirements.
OpenAIMicrosoftGoogle CloudAWSHow Kore.ai delivers
Enterprise support tiers with customer success; implementation via professional services and SI partners; deployment flexibility (cloud, on-prem, hybrid). (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered through implementation services and partner/SI-led delivery using no-code design tooling and prebuilt templates.
- Integration ServicesDelivered via prebuilt enterprise integrations, a developer Bot SDK, and partner/SI-led integration work.
- Customer SuccessProvided as ongoing customer success engagement supporting enterprise adoption at scale.
- Partner EnablementDelivered through a partner and SI ecosystem with enablement on no-code tooling and prebuilt assets.
- AI ServicesDelivered through AI Studio and platform tooling, supported by partner/SI-led delivery for custom AI builds.
Automate/AI, built in · Native AI Platform. Native enterprise AI platform (the Kore.ai Agent Platform / XO Platform). Combines multi-engine NLP (Fundamental Meaning, Knowledge Graph and ML with zero-/few-shot) with generative-AI orchestration across multiple LLMs (OpenAI, Azure OpenAI, Google Vertex AI, AWS Bedrock) in a model-, cloud- and data-agnostic architecture. Delivers pre-built, ready-to-deploy AI agents for customer service, employee experience and IT/HR, plus Agent Assist, Knowledge AI, Search AI and a Voice Gateway across 40+ voice/digital channels and 100+ languages.
Compare
One quote is a price. Three quotes are a market.
We'd price Kore.ai next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Kore.ai
Ada Communicate Automate/AI
Where Customer Service Becomes Extraordinary
Boost.ai Communicate Automate/AI
Conversational AI for the Enterprise
Yellow.ai Automate/AI Communicate
The Leading Customer Service Automation Platform
Genesys Communicate
Experience as a Service - The Future of Customer Experience
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
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Technology that doesn't sink under pressure
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