Partner Ecosystem
Kore.ai
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Kore.ai
The Enterprise AI Platform for Work
Kore.ai is a leading enterprise conversational AI and generative AI platform provider, delivering pre-built AI agents and AI workspace solutions for customer service, employee experience, and IT/HR automation. Founded in 2014 and headquartered in Orlando, FL, Kore.ai is recognized as a Leader in Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms and serves 400+ enterprise customers including Fortune 500 brands across financial services, healthcare, retail, and telecommunications.
Why teams choose Kore.ai
- Gartner MQ Leader for Enterprise Conversational AI
- 400+ Fortune 500 customers
- Pre-built AI Agents
- Multi-LLM orchestration
- Strong financial services and healthcare verticals
- Series D $150M raised 2024
Capabilities we have validated
- XO Platform no-code conversational AI
- Multi-engine NLP (Fundamental Meaning, Knowledge Graph, ML; zero-shot/few-shot)
- LLM and generative AI orchestration (multi-LLM, incl. OpenAI)
- 40+ voice/digital channels, 100+ languages
- IVR modernization and voice gateway
- Agent transfer with full conversation history
- Intelligent analytics dashboards
- Pre-built AI agents for CX, EX, IT/HR
Recognition & proof points
- Gartner Magic Quadrant Leader (Enterprise Conversational AI)
- Forrester Wave Leader
- 400+ enterprise customers
- Series D $150M (2024)
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 30, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Kore.ai
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Voice AI / Conversational AI
Kore.ai delivers enterprise conversational and voice AI through its XO Platform, with a voice gateway for IVR modernization and pre-built AI agents for CX, employee experience, and IT/HR.
Gartner MQ Leader — Recognized as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI Platforms.
40+ channels, 100+ languages — Supports more than 40 voice and digital channels across over 100 languages.
Pre-built AI agents — Ready-made agents for CX, EX, and IT/HR accelerate deployment.
Integrates with OpenAIMicrosoftGoogle Cloud
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Generative AI / LLM Platforms
Kore.ai's XO Platform orchestrates multiple LLMs and generative AI alongside its own multi-engine NLP, enabling enterprises to build and govern AI agents on cloud, on-prem, or hybrid deployments.
Multi-LLM orchestration — The platform orchestrates multiple LLMs rather than locking into a single model.
Fortune 500 scale — Trusted by 400-plus enterprise customers including Fortune 500 brands.
Flexible deployment — Runs on cloud, on-prem, or hybrid to meet enterprise requirements.
Integrates with OpenAIMicrosoftGoogle Cloud
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Agent Assist / Real-Time Guidance
Kore.ai provides agent assist that supports live agents and enables transfer with full conversation history, backed by Knowledge AI and Search AI.
Context-preserving transfer — Agent transfer carries full conversation history so context is not lost.
Knowledge-grounded — Knowledge AI and Search AI surface accurate answers for agents.
Enterprise verticals — Strength in financial services and healthcare informs guidance use cases.
Integrates with OpenAIMicrosoft
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CPaaS / Messaging APIs
Kore.ai connects AI agents across more than 40 voice and digital channels, with a Bot SDK and prebuilt integrations for embedding conversational experiences into enterprise messaging.
Omnichannel reach — More than 40 voice and digital channels are supported from one platform.
Developer SDK — A Bot SDK lets developers extend and embed conversational flows.
Prebuilt templates — Templates and integrations speed delivery across channels.
Integrates with MicrosoftGoogle Cloud
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Kore.ai provides implementation services and no-code design tooling so business users and SIs can build and launch AI agents on the XO Platform.
Delivery: Delivered through implementation services and partner/SI-led delivery using no-code design tooling and prebuilt templates.
No-code tooling — Business users design conversational flows without writing code.
Prebuilt templates — Templates and pre-built AI agents shorten time to launch.
Proven at scale — Onboarding draws on experience with 400-plus enterprise deployments.
Integrates with MicrosoftAWS
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Integration Services
Kore.ai connects the XO Platform to enterprise systems through prebuilt integrations and a Bot SDK, including voice gateway integration for IVR modernization.
Delivery: Delivered via prebuilt enterprise integrations, a developer Bot SDK, and partner/SI-led integration work.
Many integrations — A library of prebuilt enterprise integrations connects core systems.
IVR modernization — Voice gateway integration modernizes legacy IVR estates.
Developer extensibility — The Bot SDK supports custom integrations and extensions.
Integrates with MicrosoftGoogle CloudAWS
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Customer Success
Kore.ai supports enterprise customers in adopting and scaling AI agents across CX, employee experience, and IT/HR use cases.
Delivery: Provided as ongoing customer success engagement supporting enterprise adoption at scale.
Enterprise focus — Success efforts target large enterprises including Fortune 500 brands.
Vertical depth — Strength in financial services and healthcare informs success playbooks.
Analyst-recognized platform — Customers adopt a Gartner MQ Leader platform.
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Partner Enablement
Kore.ai enables partners and systems integrators to deliver XO Platform solutions, drawing on no-code tooling and prebuilt templates.
Delivery: Delivered through a partner and SI ecosystem with enablement on no-code tooling and prebuilt assets.
SI-led delivery — Partners and SIs deliver solutions on the platform at enterprise scale.
Reusable assets — Prebuilt templates and AI agents make partner delivery repeatable.
Backed by funding — A $150M Series D raised in 2024 supports continued ecosystem growth.
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AI Services
Kore.ai offers AI Studio and multi-engine NLP tooling to build, tune, and orchestrate generative AI and conversational models for enterprise use cases.
Delivery: Delivered through AI Studio and platform tooling, supported by partner/SI-led delivery for custom AI builds.
Multi-engine NLP — Combines Fundamental Meaning, Knowledge Graph, and ML with zero-shot and few-shot learning.
Multi-LLM orchestration — AI Studio orchestrates multiple LLMs including OpenAI for generative use cases.
Pre-built AI agents — Ready agents for CX, EX, and IT/HR accelerate AI delivery.
Integrates with OpenAIMicrosoftGoogle Cloud
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Kore.ai — 1 document.
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