Partner Ecosystem
Level365
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Level365
Cloud Communications That Work Where You Work
Level365 is a US-based hosted UCaaS and Microsoft Teams Phone provider offering cloud-based business voice, video, messaging, and contact center solutions. They specialize in seamless Microsoft Teams integration via Operator Connect and Direct Routing for organizations consolidating telephony into Teams, plus traditional Hosted PBX services for legacy SMB markets.
Why teams choose Level365
- Microsoft-certified Operator Connect provider
- Native Teams Phone integration via Direct Routing
- SMB-friendly pricing and support model
- Strong channel partner program
- Combined UCaaS + Teams strategy for hybrid environments
Capabilities we have validated
- Operator Connect (Microsoft-certified)
- Direct Routing as a Service (DRaaS)
- Geo-redundant voice
- E911 location services
- Number porting
- Conference bridges
- Mobile + desktop softphones
Recognition & proof points
- Customer testimonials from the Indianapolis Indians and a Central Indiana law firm
- a published TCO case study shows a Central Indiana town saved ~$150,000 over three years.
AI in the offering
Promotes UCaaS + AI features (real-time translation, virtual assistants, intelligent meeting transcription) and integrates Microsoft Teams-based AI/transcription; AI is feature-level rather than a native platform.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 3, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Level365
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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UCaaS / Cloud PBX
Level365 delivers hosted UCaaS and cloud PBX for SMB and mid-market organizations, combining business voice, video, and messaging in one geo-redundant platform.
SMB-friendly model — Pricing and support are tailored to small and mid-market buyers.
Geo-redundant voice — Redundant infrastructure supports reliable always-on calling.
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Microsoft Teams Voice
Level365 is a Microsoft-certified Operator Connect provider that adds native calling to Microsoft Teams via Operator Connect and Direct Routing.
Certified Operator Connect — Microsoft-certified status enables streamlined Teams calling provisioning.
Native Teams integration — Direct Routing delivers calling natively inside the Teams client.
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SIP Trunking
Level365 provides SIP trunking to connect existing PBX and Teams environments to the PSTN with number porting and DID management.
Hybrid-friendly — Supports combined UCaaS and Teams strategies for hybrid environments.
Managed porting — Number porting and DID management are handled as part of the service.
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CCaaS / Cloud Contact Center
Level365 offers a hosted contact center that integrates with its UCaaS platform and business applications for customer-facing teams.
Unified with UCaaS — Contact center and business voice run on one integrated platform.
SMB-friendly support — Support model is geared to smaller customer-service operations.
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Video Conferencing / Collaboration
Level365 provides video conferencing and collaboration as part of its cloud communications suite, including native Microsoft Teams collaboration.
Teams-native collaboration — Collaboration works inside the Teams environments customers already use.
Unified suite — Video sits alongside voice and messaging in one platform.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Level365 handles implementation and onboarding for UCaaS and Teams Phone deployments, including number porting and DID setup.
Delivery: Delivered as project-based implementation with porting and provisioning support.
Managed porting — Number porting and DID management are handled during onboarding.
SMB-friendly — Onboarding is structured for small and mid-market organizations.
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Migration Services
Level365 migrates legacy SMB PBX customers and organizations consolidating telephony into Microsoft Teams via Operator Connect and Direct Routing.
Delivery: Delivered as project-based migration from legacy PBX or into Teams.
Teams consolidation — Helps organizations move telephony into Microsoft Teams.
Legacy PBX support — Supports SMBs migrating from traditional hosted PBX systems.
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24/7 Support
Level365 provides around-the-clock support for its cloud communications and Teams Phone customers.
Delivery: Delivered as continuous 24/7 support.
Always-on support — Round-the-clock assistance for voice and collaboration services.
SMB-friendly model — Support is structured to suit smaller organizations.
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Technical Support / Helpdesk
Level365 offers technical support and helpdesk for ongoing management of UCaaS, Teams Phone, and contact center services.
Delivery: Delivered as ongoing helpdesk and technical support.
Responsive support — A support-focused model backs day-to-day operation of services.
Teams expertise — Helpdesk covers Operator Connect and Direct Routing Teams scenarios.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Level365 — 2 documents.
Is Level365 the right partner for you?
We'll give you the straight answer — including who to compare them against.