Partner profile
Level365
Cloud Communications That Work Where You Work
Founded 2008 · Indianapolis, Indiana · 51-200 employees · Private, independent
Partnership Overview
Who Level365 is built for
SMB to lower-mid-market businesses consolidating telephony into Microsoft Teams; organizations standardizing on M365 looking for a Teams-certified voice provider with channel-friendly support.
Level365 is a US-based hosted UCaaS and Microsoft Teams Phone provider offering cloud-based business voice, video, messaging, and contact center solutions. They specialize in seamless Microsoft Teams integration via Operator Connect and Direct Routing for organizations consolidating telephony into Teams, plus traditional Hosted PBX services for legacy SMB markets.
- VerifiedSep 3, 2026 · high confidence
- 5solutions across 1 category
- 18 yrsin business, since 2008
- 51-200employees
Why teams pick Level365
- Microsoft-certified Operator Connect provider
- Native Teams Phone integration via Direct Routing
- SMB-friendly pricing and support model
- Strong channel partner program
- Combined UCaaS + Teams strategy for hybrid environments
Probably not a fit
We haven't published fit caveats for Level365 yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- Customer testimonials from the Indianapolis Indians and a Central Indiana law firmProof point
- A published TCO case study shows a Central Indiana town saved ~$150,000 over three yearsProof point
Notable clients
Vendor-reportedIndianapolis Indians (MiLB), Howard County (IN), Greater Indy Habitat for Humanity, Cathedral High School, plus law firms and veterinary, accounting and logistics SMBs (per published case studies). Serves 7,000+ companies/clients.
Our Solutions
Rubber Duck solutions through Level365
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Level365's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Level365 delivers hosted UCaaS and cloud PBX for SMB and mid-market organizations, combining business voice, video, and messaging in one geo-redundant platform.
- SMB-friendly model Pricing and support are tailored to small and mid-market buyers.
- Geo-redundant voice Redundant infrastructure supports reliable always-on calling.
Microsoft Teams Voice
Level365 is a Microsoft-certified Operator Connect provider that adds native calling to Microsoft Teams via Operator Connect and Direct Routing.
- Certified Operator Connect Microsoft-certified status enables streamlined Teams calling provisioning.
- Native Teams integration Direct Routing delivers calling natively inside the Teams client.
SIP Trunking
Level365 provides SIP trunking to connect existing PBX and Teams environments to the PSTN with number porting and DID management.
- Hybrid-friendly Supports combined UCaaS and Teams strategies for hybrid environments.
- Managed porting Number porting and DID management are handled as part of the service.
CCaaS / Cloud Contact Center
Level365 offers a hosted contact center that integrates with its UCaaS platform and business applications for customer-facing teams.
- Unified with UCaaS Contact center and business voice run on one integrated platform.
- SMB-friendly support Support model is geared to smaller customer-service operations.
Video Conferencing / Collaboration
Level365 provides video conferencing and collaboration as part of its cloud communications suite, including native Microsoft Teams collaboration.
- Teams-native collaboration Collaboration works inside the Teams environments customers already use.
- Unified suite Video sits alongside voice and messaging in one platform.
How Level365 delivers
24/7 customer support; SLA-backed voice service. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation with porting and provisioning support.
- Migration ServicesDelivered as project-based migration from legacy PBX or into Teams.
- 24/7 SupportDelivered as continuous 24/7 support.
- Technical Support / HelpdeskDelivered as ongoing helpdesk and technical support.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Level365.
Ask for a referenceDocuments
From Level365
2 PDFs, collected while we vetted them
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Level365 against two alternatives and tell you which one we'd pick, and why.