Partner profile
Liveops
Flexible Customer Service Solutions
Founded 2000 · Scottsdale, AZ · 201-1,000 employees · Private, independent
Partnership Overview
Who Liveops is built for
Mid-market to enterprise brands with seasonal or unpredictable call volume, requiring instant flex without HR overhead. Especially strong for retailers, insurance, and seasonal businesses.
Liveops is a pioneer in cloud-based virtual contact center solutions, providing an on-demand skilled workforce of onshore virtual agents for customer service and sales. With a gig economy model, Liveops enables businesses to flex contact center capacity instantly without recruiting, hiring, or training - making it the go-to virtual contact center for brands seeking scalable, cost-effective customer support.
- VerifiedSep 15, 2026 · high confidence
- 2solutions across 1 category
- 26 yrsin business, since 2000
- 201-1,000employees
Why teams pick Liveops
- Pioneer of virtual gig CX workforce
- All US-based onshore agents
- Pay-per-productive-minute model
- Instant scale up/down
- Strong for seasonal demand
Probably not a fit
We haven't published fit caveats for Liveops yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Multiple Gold Stevie Awards for customer-service innovation, agent experience and operational performanceAward · Stevie Awards
- A global retail client reported 54% cost savings via Philippines offshore delivery (company-stated). Pioneer of the on…Proof point
Notable clients
Vendor-reportedNamed end-customer logos are generally not disclosed Liveops references 'leading Fortune 500 brands' and anonymized case studies across retail/consumer goods, insurance, healthcare, financial services, travel and public sector.
Our Solutions
Rubber Duck solutions through Liveops
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Liveops' Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
BPO / Answering Services
Liveops provides outsourced virtual contact center operations using an on-demand workforce of US-based onshore agents for inbound customer service and outbound sales.
- Onshore US agents All agents are US-based onshore, supporting quality and brand-aligned customer interactions.
- Pay per productive minute A pay-per-productive-minute model ties cost directly to delivered work.
- Instant scalability Capacity flexes up or down instantly to handle seasonal and demand spikes.
CCaaS / Cloud Contact Center
Liveops operates a cloud-based virtual contact center platform with skill-routed agents, enabling brands to flex customer service and sales capacity without recruiting, hiring, or training.
- Gig CX pioneer A pioneer of the virtual gig CX workforce model for scalable contact center capacity.
- Skill-routed agents Skill-based routing matches customer needs to the right agents across the cloud platform.
- Seasonal flexibility Strong fit for seasonal demand, with instant scale up or down.
How Liveops delivers
Managed virtual contact-center service billed primarily per productive minute (custom enterprise agreements available); Liveops provides program design, brand-specific agent certification, WFM/SLA management, reporting and quality programs, and can operate as a fully integrated 'virtual center' matching a client's KPIs and cadence. Delivery flexes in ~30-minute scheduled increments across onshore (US), nearshore (Mexico) and offshore (Philippines) agent networks; omnichannel coverage spans voice, chat, email and social. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as implementation engagements that launch managed virtual contact center programs.
- Customer SuccessDelivered as ongoing managed program oversight with quality monitoring.
- End-User TrainingDelivered as agent enablement within the managed virtual contact center model.
Automate/AI, built in · AI-Powered Features. AI-enabled delivery via 'LiveNexus' — AI-driven agent sourcing/screening, real-time AI agent-assist and workflow automation layered on secure cloud infrastructure; positioned to move clients from AI experimentation to governed, measurable CX outcomes with a defined maturity model.
Compare
One quote is a price. Three quotes are a market.
We'd price Liveops next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Liveops
Omni Interactions Communicate Automate/AI
On-Demand BPO - The Flexible Contact Center Workforce
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Liveops.
Ask for a referenceDocuments
From Liveops
5 PDFs, collected while we vetted them
- Liveops Capability StatementDownload
- Liveops The Modern Call Center Solution BriefDownload
- Liveops Why Liveops Solution BriefDownload
- Liveops Virtual Flex Agent Services Solution BriefDownload
- Liveops Direct Response Solution BriefDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Liveops against two alternatives and tell you which one we'd pick, and why.