Partner Ecosystem
Luware
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Luware
Customer Service & Compliance, Native to Microsoft Teams
Luware is a Swiss software company (headquartered in Zürich, Switzerland) specializing in native Microsoft Teams contact center and customer engagement solutions. Luware Nimbus (cloud) and Luware Stratus deliver contact center, intelligent call routing, attendant console, and compliance call recording fully within the Microsoft Teams/Azure ecosystem, with strong adoption among financial services and regulated enterprises in Europe. Luware helps organizations turn Teams into an enterprise-grade customer service and compliance platform.
Why teams choose Luware
- Native Microsoft Teams contact center (built on Azure)
- Strong compliance recording for regulated industries
- Swiss/EU data-sovereignty focus
- Deep Microsoft alignment
- Nimbus cloud + Stratus options
Capabilities we have validated
- Native Teams contact center (Luware Nimbus)
- Built entirely on Microsoft Azure/Teams
- Compliance call recording for finance
- Attendant console & smart routing
- Swiss/EU data residency
- Strong Microsoft co-sell
Recognition & proof points
- Microsoft-certified, Teams-native contact center (Microsoft co-sell)
- 1,000+ Luware Nimbus customers and 30,000+ Luware Recording users
- Strong EU financial-services adoption
AI in the offering
Adds AI features (transcription, virtual agents, analytics) leveraging Microsoft Azure AI/Copilot within the Teams contact center; AI-assisted routing and insights.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 4, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Luware
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
CCaaS / Cloud Contact Center
Luware delivers a cloud contact center (Luware Nimbus) built natively inside Microsoft Teams and Azure, turning Teams into an enterprise-grade customer service platform with intelligent call routing, queues, and an attendant console.
Native to Teams — The contact center runs entirely within the Microsoft Teams and Azure ecosystem rather than as a bolt-on.
EU data sovereignty — Swiss/EU data-residency focus suits regulated enterprises with strict data-handling requirements.
Cloud or hybrid — Nimbus cloud and Stratus options let organizations choose the deployment model that fits.
Integrates with Microsoft TeamsMicrosoft AzureDynamics 365
communications_cx
Microsoft Teams Voice
Luware extends Microsoft Teams voice with intelligent call routing, queues, and an attendant console, enabling enterprise telephony and reception workflows directly inside Teams.
Deep Microsoft alignment — Built on Azure and tightly aligned with Microsoft's roadmap and co-sell motion.
Smart routing — Attendant console and intelligent routing modernize call handling within Teams.
Integrates with Microsoft TeamsMicrosoft Azure
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Agent Assist / Real-Time Guidance
Luware adds customer-engagement capabilities and compliance call recording to Teams-based agent workflows, supporting regulated industries that require oversight of customer interactions.
Compliance recording — Strong compliance call recording serves financial services and other regulated sectors.
Regulated-industry fit — Widely adopted by financial services and regulated enterprises across Europe.
Integrates with Microsoft Teamsmajor CRMs
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Luware provides implementation and integration to deploy its Teams-native contact center and connect it to Azure, Dynamics 365, and customer CRMs.
Delivery: Project-based implementation and integration delivered as part of the SaaS subscription.
Teams-native rollout — Deployment stays within the Microsoft ecosystem, simplifying adoption.
CRM integration — Connects to Dynamics 365 and major CRMs during onboarding.
Integrates with Microsoft TeamsMicrosoft Azure
communications_cx
Integration Services
Luware integrates its Nimbus and Stratus products with Microsoft Azure, Dynamics 365, and major CRM systems to unify customer engagement data.
Delivery: Project-based integration engagements tied to each customer's Microsoft environment.
Built on Azure — Native Azure foundation streamlines integration with Microsoft services.
CRM connectivity — Links contact center workflows to CRM systems of record.
Integrates with Dynamics 365major CRMs
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Customer Success
Luware provides ongoing customer success to help organizations adopt and expand their Teams-native contact center and compliance recording usage.
Delivery: Ongoing customer success management bundled with the SaaS subscription.
Adoption focus — Helps customers turn Teams into an enterprise-grade service platform.
Regulated expertise — Guidance informed by deep experience with financial services and compliance.
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Channel-led delivery
Luware delivers through Microsoft co-sell and channel partners, aligning go-to-market with the Microsoft ecosystem.
Delivery: Delivered via channel and Microsoft co-sell motions rather than direct-only.
Microsoft co-sell — Strong Microsoft alignment supports joint selling with partners.
Partner reach — Channel delivery extends deployment capacity across markets.
Integrates with Microsoft Teams
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Luware — 2 documents.
Is Luware the right partner for you?
We'll give you the straight answer — including who to compare them against.