Partner profile
Luware
Customer Service & Compliance, Native to Microsoft Teams
Founded 2010 · Zürich, Switzerland · 51-200 employees · Private, independent
Partnership Overview
Who Luware is built for
Microsoft-centric enterprises (especially financial services and regulated firms in Europe) wanting native Teams contact center, smart routing, and compliant call recording.
Luware is a Swiss software company (headquartered in Zürich, Switzerland) specializing in native Microsoft Teams contact center and customer engagement solutions. Luware Nimbus (cloud) and Luware Stratus deliver contact center, intelligent call routing, attendant console, and compliance call recording fully within the Microsoft Teams/Azure ecosystem, with strong adoption among financial services and regulated enterprises in Europe. Luware helps organizations turn Teams into an enterprise-grade customer service and compliance platform.
- VerifiedSep 21, 2026 · high confidence
- 3solutions across 1 category
- 16 yrsin business, since 2010
- 51-200employees
Why teams pick Luware
- Native Microsoft Teams contact center (built on Azure)
- Strong compliance recording for regulated industries
- Swiss/EU data-sovereignty focus
- Deep Microsoft alignment
- Nimbus cloud + Stratus options
Probably not a fit
We haven't published fit caveats for Luware yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Microsoft-certified, Teams-native contact center (Microsoft co-sell)Certification · Microsoft
- ,000+ Luware Nimbus customers and 30,000+ Luware Recording usersProof point
- Strong EU financial-services adoptionProof point
Notable clients
Vendor-reported- SSwissgrid
- KMKonica Minolta
- SBSwiss Bankers
- SSwissCaution
European banks and insurers standardizing on Microsoft Teams (per Tracxn / company references)
Our Solutions
Rubber Duck solutions through Luware
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Luware's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
Luware delivers a cloud contact center (Luware Nimbus) built natively inside Microsoft Teams and Azure, turning Teams into an enterprise-grade customer service platform with intelligent call routing, queues, and an attendant console.
- Native to Teams The contact center runs entirely within the Microsoft Teams and Azure ecosystem rather than as a bolt-on.
- EU data sovereignty Swiss/EU data-residency focus suits regulated enterprises with strict data-handling requirements.
- Cloud or hybrid Nimbus cloud and Stratus options let organizations choose the deployment model that fits.
Microsoft TeamsMicrosoft AzureDynamics 365Microsoft Teams Voice
Luware extends Microsoft Teams voice with intelligent call routing, queues, and an attendant console, enabling enterprise telephony and reception workflows directly inside Teams.
- Deep Microsoft alignment Built on Azure and tightly aligned with Microsoft's roadmap and co-sell motion.
- Smart routing Attendant console and intelligent routing modernize call handling within Teams.
Microsoft TeamsMicrosoft AzureAgent Assist / Real-Time Guidance
Luware adds customer-engagement capabilities and compliance call recording to Teams-based agent workflows, supporting regulated industries that require oversight of customer interactions.
- Compliance recording Strong compliance call recording serves financial services and other regulated sectors.
- Regulated-industry fit Widely adopted by financial services and regulated enterprises across Europe.
Microsoft Teamsmajor CRMsHow Luware delivers
EU-based support and implementation; partner-delivered services; SLA-backed cloud (Nimbus) on Azure. (vendor-reported)
Services in detail
- Implementation & OnboardingProject-based implementation and integration delivered as part of the SaaS subscription.
- Integration ServicesProject-based integration engagements tied to each customer's Microsoft environment.
- Customer SuccessOngoing customer success management bundled with the SaaS subscription.
- Channel-led deliveryDelivered via channel and Microsoft co-sell motions rather than direct-only.
Automate/AI, built in · AI-Powered Features. Adds AI features (transcription, virtual agents, analytics) leveraging Microsoft Azure AI/Copilot within the Teams contact center; AI-assisted routing and insights.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Luware.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Luware against two alternatives and tell you which one we'd pick, and why.