Partner Ecosystem
Open Systems
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Open Systems
Managed SASE and MDR, Delivered as a Service
Open Systems is a managed secure access (SASE) and managed detection & response (MDR/MXDR) provider founded in Switzerland in 1990, headquartered in Redwood City, CA and Zurich. It delivers a fully managed, white-glove service combining cloud-delivered Secure SD-WAN, firewall (FWaaS), secure web gateway, and ZTNA with 24/7 ‘Mission Control’ SOC-based MDR that integrates deeply with Microsoft Sentinel and Defender. Its SOCs/NOCs provide round-the-clock coverage for nearly 10,000 locations across 184 countries, and the company reports a 97% customer retention rate. Open Systems is a multi-time Microsoft Gold/Security partner and has been named by Gartner across MDR and Managed Security Services research; its MDR business was spun out as Ontinue (2022 Microsoft Security MSSP Partner of the Year).
Why teams choose Open Systems
- Fully managed SASE + MDR as one service
- High-touch white-glove operations
- 24/7 Mission Control SOC/NOC
- Strong Microsoft Sentinel MDR practice
- European data sovereignty heritage
- Ideal for lean security teams
Capabilities we have validated
- Single integrated managed SASE + MDR
- White-glove, high-touch delivery
- 24/7 global SOC/NOC (Mission Control)
- Microsoft Sentinel-based MDR expertise
- Swiss engineering heritage / data-sovereignty focus
- Outcome-based managed model
Recognition & proof points
- Named in the 2022 Gartner Hype Cycle for Security Operations and Gartner Market Guides for MDR (2021, two years running) & Managed Security Services
- Five-time Microsoft Gold Partner
- 97% customer retention; ~10,000 sites across 184 countries
- MDR division spun out as Ontinue (2022 Microsoft Security MSSP Partner of the Year)
AI in the offering
Leverages Microsoft Sentinel AI/ML analytics and automation for threat detection within its MDR service; uses automation/orchestration across its managed SASE operations.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 30, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Open Systems
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
connectivity_sase
SASE / SSE
Open Systems delivers fully managed SASE combining Secure SD-WAN, FWaaS, secure web gateway, and ZTNA as a single white-glove service.
Fully managed SASE — SASE is delivered as a complete managed service rather than DIY tooling.
White-glove operations — High-touch, white-glove engineering suits lean security teams.
Swiss engineering heritage — Swiss engineering roots bring a data-sovereignty focus to managed SASE.
Integrates with Microsoft SentinelMicrosoft Defender
connectivity_sase
SD-WAN
Open Systems provides managed Secure SD-WAN as part of its integrated SASE service, covering nearly 10,000 locations across 184 countries.
Global scale — Manages SD-WAN across nearly 10,000 locations in 184 countries.
Integrated with SASE — SD-WAN is part of a single managed SASE service, not a standalone product.
cybersecurity_compliance
Managed Detection & Response (MDR)
Open Systems delivers MDR/MXDR from its 24/7 Mission Control SOC, with deep Microsoft Sentinel and Defender integration.
Sentinel-based MDR — A strong Microsoft Sentinel MDR practice anchors detection and response.
24/7 Mission Control — Round-the-clock Mission Control SOC delivers continuous threat coverage.
Integrates with Microsoft SentinelMicrosoft Defender
cybersecurity_compliance
Secure Web Gateway
Open Systems includes a managed secure web gateway within its cloud-delivered SASE service for inspecting and controlling web traffic.
Part of managed SASE — Secure web gateway is delivered within a single integrated SASE service.
Outcome-based model — An outcome-based managed model offloads operations from lean teams.
cybersecurity_compliance
Firewall / Network Security
Open Systems provides managed firewall/NGFW (FWaaS) and ZTNA as components of its fully managed SASE offering.
FWaaS and ZTNA — Managed firewall and ZTNA are delivered together within the SASE service.
High-touch delivery — White-glove operations manage network security for lean security teams.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
connectivity_sase
Managed Network Services
Open Systems manages secure networking (SD-WAN and SASE) for nearly 10,000 locations across 184 countries.
Delivery: Fully managed, white-glove delivery from 24/7 global SOC/NOC operations.
Global managed scale — Manages secure networking across nearly 10,000 locations in 184 countries.
White-glove delivery — High-touch engineering suits organizations with lean internal teams.
cybersecurity_compliance
Managed Security Services
Open Systems delivers managed security combining SASE and MDR as one integrated service.
Delivery: Fully managed and outcome-based, integrating Microsoft Sentinel and Defender.
SASE + MDR as one — A single integrated service combines managed SASE and MDR.
Microsoft-aligned — Strong Microsoft Sentinel and Defender expertise underpins the service.
Integrates with Microsoft SentinelMicrosoft Defender
cybersecurity_compliance
Security Operations Center (SOC)
Open Systems operates a 24/7 Mission Control SOC providing continuous monitoring and response for its MDR customers.
Delivery: Fully managed 24/7 SOC delivered through global Mission Control operations.
24/7 Mission Control — A round-the-clock SOC provides continuous detection and response.
Ideal for lean teams — Outsourced SOC coverage suits organizations with lean security staff.
Integrates with Microsoft Sentinel
cybersecurity_compliance
24/7 Monitoring
Open Systems provides continuous 24/7 monitoring of secure network and MDR environments worldwide.
Delivery: Delivered round-the-clock from global Mission Control SOC/NOC.
Always-on coverage — 24/7 monitoring spans nearly 10,000 locations across 184 countries.
Single integrated view — Monitoring covers both SASE and MDR within one managed service.
managed_it_cloud_ops
Network Operations Center (NOC)
Open Systems runs 24/7 global NOC operations within its Mission Control model to manage customer networks.
Delivery: Staffed 24/7 globally as part of integrated SOC/NOC Mission Control.
Combined SOC/NOC — Mission Control unifies SOC and NOC for round-the-clock operations.
Global footprint — NOC operations support customers across 184 countries.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Open Systems — 1 document.
Is Open Systems the right partner for you?
We'll give you the straight answer — including who to compare them against.