Partner profile
PCI Pal
Secure Payments & PCI Compliance for Contact Centers
Founded 2007 · Ipswich, United Kingdom · 51-200 employees · Public, listed
Partnership Overview
Who PCI Pal is built for
Contact centers and enterprises taking card payments over phone/digital channels that need to reduce PCI DSS scope, prevent fraud, and enable secure omnichannel payments.
PCI Pal is a global provider of secure payment and compliance solutions for contact centers, headquartered in Ipswich, UK (with US operations in Charlotte, NC) and listed on the London Stock Exchange AIM (PCIP). Its cloud platform de-scopes contact centers from PCI DSS by securing card payments across phone (DTMF masking / Agent Assist), digital, and self-service channels, while protecting against fraud and enabling compliant omnichannel payments. PCI Pal integrates with major CCaaS/UCaaS and payment providers worldwide.
- VerifiedSep 15, 2026 · high confidence
- 2solutions across 3 categories
- 19 yrsin business, since 2007
- 51-200employees
Why teams pick PCI Pal
- Purpose-built PCI DSS de-scoping for contact centers
- True cloud, CCaaS-agnostic integrations
- Omnichannel secure payments (phone, web, chat, IVR)
- LSE AIM-listed
- Strong partner/channel ecosystem
- Global coverage
Probably not a fit
We haven't published fit caveats for PCI Pal yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- LSE AIM-listed (PCIP)Proof point
- Multiple contact-center technology and security awardsAward
- Patent litigation win vs Sycurio/SemafoneProof point
Notable clients
Vendor-reportedContact centers across finance, retail, utilities, and healthcare globally partners with major CCaaS providers (named logos limited)
Our Solutions
Rubber Duck solutions through PCI Pal
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from PCI Pal's Communications & CX, Cybersecurity & Compliance, and Managed IT & Cloud Ops solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CPaaS / Messaging APIs
PCI Pal delivers secure payment capabilities across phone, web, chat, and IVR channels through cloud APIs that integrate with contact center platforms.
- Omnichannel secure payments Card payments are secured across phone, web, chat, and IVR channels.
- CCaaS-agnostic cloud A true-cloud platform integrates with major CCaaS and payment providers.
Genesys
NICE CXone
Five9Amazon ConnectCybersecurity & Compliance
GRC / Compliance Management
PCI Pal de-scopes contact centers from PCI DSS by securing card data with DTMF masking and Agent Assist while supporting compliance across regulations.
- Purpose-built de-scoping PCI DSS de-scoping is built specifically for contact center environments.
- Patented technology DTMF masking and Agent Assist secure phone payments without exposing card data.
GenesysNICE CXoneHow PCI Pal delivers
24/7 support; global cloud platform with regional instances; partner-delivered implementation and integration. (vendor-reported)
Services in detail
- Implementation & OnboardingProject-based implementation with channel and partner delivery.
- Integration ServicesProject-based integration across the customer's CCaaS and payment stack.
- Compliance ServicesCompliance advisory delivered alongside platform deployment.
- 24/7 SupportContinuous 24/7 support for the cloud SaaS platform.
- Channel-led deliveryDelivered via PCI Pal's channel and partner network.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with PCI Pal.
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Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price PCI Pal against two alternatives and tell you which one we'd pick, and why.