Partner Ecosystem
PCI Pal
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About PCI Pal
Secure Payments & PCI Compliance for Contact Centers
PCI Pal is a global provider of secure payment and compliance solutions for contact centers, headquartered in Ipswich, UK (with US operations in Charlotte, NC) and listed on the London Stock Exchange AIM (PCIP). Its cloud platform de-scopes contact centers from PCI DSS by securing card payments across phone (DTMF masking / Agent Assist), digital, and self-service channels, while protecting against fraud and enabling compliant omnichannel payments. PCI Pal integrates with major CCaaS/UCaaS and payment providers worldwide.
Why teams choose PCI Pal
- Purpose-built PCI DSS de-scoping for contact centers
- True cloud, CCaaS-agnostic integrations
- Omnichannel secure payments (phone, web, chat, IVR)
- LSE AIM-listed
- Strong partner/channel ecosystem
- Global coverage
Capabilities we have validated
- De-scopes contact centers from PCI DSS
- DTMF masking / Agent Assist secure phone payments
- Omnichannel (phone, web, chat, IVR)
- True-cloud, CCaaS-agnostic
- LSE AIM-listed (PCIP)
- Broad CCaaS/payment integrations
- Patented technology
Recognition & proof points
- LSE AIM-listed (PCIP)
- Multiple contact-center technology and security awards
- Patent litigation win vs Sycurio/Semafone
AI in the offering
Primarily compliance/security focused; applies automation and analytics; limited generative AI (focus on secure payment capture and fraud reduction).
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 4, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by PCI Pal
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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CPaaS / Messaging APIs
PCI Pal delivers secure payment capabilities across phone, web, chat, and IVR channels through cloud APIs that integrate with contact center platforms.
Omnichannel secure payments — Card payments are secured across phone, web, chat, and IVR channels.
CCaaS-agnostic cloud — A true-cloud platform integrates with major CCaaS and payment providers.
Integrates with GenesysNICE CXoneFive9
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GRC / Compliance Management
PCI Pal de-scopes contact centers from PCI DSS by securing card data with DTMF masking and Agent Assist while supporting compliance across regulations.
Purpose-built de-scoping — PCI DSS de-scoping is built specifically for contact center environments.
Patented technology — DTMF masking and Agent Assist secure phone payments without exposing card data.
Integrates with GenesysNICE CXone
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
PCI Pal implements its secure payment platform within customers' contact center environments to de-scope them from PCI DSS.
Delivery: Project-based implementation with channel and partner delivery.
Contact center focus — Deployments are purpose-built for de-scoping contact centers from PCI DSS.
Channel ecosystem — A strong partner and channel ecosystem supports onboarding.
Integrates with Genesys
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Integration Services
PCI Pal integrates its secure payment platform with major CCaaS, UCaaS, and payment providers in a CCaaS-agnostic manner.
Delivery: Project-based integration across the customer's CCaaS and payment stack.
CCaaS-agnostic — True-cloud integrations work across major CCaaS and payment platforms.
Omnichannel coverage — Integrations span phone, web, chat, and IVR payment channels.
Integrates with NICE CXoneGenesys
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Compliance Services
PCI Pal advises customers on PCI DSS, GDPR, and HIPAA compliance as it secures their payment and contact center operations.
Delivery: Compliance advisory delivered alongside platform deployment.
Multi-regulation coverage — Advisory spans PCI DSS, GDPR, and HIPAA requirements.
Listed and global — LSE AIM-listed PCI Pal provides compliance support across global operations.
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24/7 Support
PCI Pal provides around-the-clock support for its cloud secure payment platform across global customers.
Delivery: Continuous 24/7 support for the cloud SaaS platform.
Global coverage — Support spans PCI Pal's worldwide customer base.
True-cloud reliability — A true-cloud platform underpins consistent ongoing support.
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Channel-led delivery
PCI Pal delivers its secure payment and compliance solutions largely through its partner and channel ecosystem.
Delivery: Delivered via PCI Pal's channel and partner network.
Strong partner ecosystem — A broad channel network extends reach for secure payment solutions.
Global footprint — Channel delivery supports customers across worldwide markets.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting PCI Pal — 1 document.
Is PCI Pal the right partner for you?
We'll give you the straight answer — including who to compare them against.