Partner profile
Ruby
#1 Virtual Receptionist & Live Chat for Small Businesses
Founded 2003 · Portland, OR · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Ruby is built for
Solo practitioners, small businesses, and law firms (especially Clio users) without dedicated reception staff who want premium human-handled call answering and live chat.
Ruby is the #1 virtual receptionist and live chat solution for small businesses, trusted by 15,000+ businesses nationwide to create meaningful connections 24/7. Ruby's highly trained human receptionists - not AI - handle calls, schedule appointments, perform client intake, and provide personalized customer service around the clock, including weekends and holidays.
- VerifiedJul 30, 2026 · high confidence
- 1solution across 1 category
- 23 yrsin business, since 2003
- 201-1,000employees
Why teams pick Ruby
- Highly trained human receptionists (not AI)
- /7 coverage incl. weekends/holidays
- Strong specialization in law firms (Clio integration)
- ,000+ customers
Probably not a fit
We haven't published fit caveats for Ruby yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- FORTUNE Best Small Company to Work ForAward
Inc. Best Workplaces (2017)Award · Inc. 5000
CEO Kate Winkler named a 2021 Gold Stevie Award winner (Female Executive of the Year)Award · Stevie Awards
- Selected as the exclusive virtual receptionist provider of the State Bar of California (2026, CalBar-approved)Proof point
Notable clients
Vendor-reported14,000+ small businesses across North America (company now cites 14,000+ earlier sources ~8,000-15,000). ~40% of clients are legal professionals/law firms. Named reference: exclusive virtual receptionist provider for the State Bar of California (2026).
Our Solutions
Rubber Duck solutions through Ruby
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Ruby's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
BPO / Answering Services
Ruby provides virtual receptionist and live answering services staffed by trained human receptionists who handle calls, live chat, appointment scheduling, and client intake 24/7 for small businesses.
- Human Receptionists Highly trained human receptionists, not AI, personally handle every call and chat.
- Always Covered 24/7 coverage including weekends and holidays keeps small businesses reachable.
- Law Firm Specialty Strong specialization in law firms with Clio integration for client intake.
Salesforce
HubSpotClioCalendlyHow Ruby delivers
US-based receptionists answering 24/7/365 (including weekends and holidays); a 'Customer Happiness' team handles onboarding and custom call-handling instructions; sub-10-second average answer time (vendor-stated). Bilingual service and outbound call assists Mon-Fri; 21-day money-back guarantee for first-time users. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as guided onboarding setting up custom call flows for each client.
- Customer SuccessDelivered as an ongoing relationship under tiered monthly subscription or per-minute service.
- 24/7 SupportDelivered as fully managed 24/7/365 human answering coverage.
Compare
One quote is a price. Three quotes are a market.
We'd price Ruby next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Ruby
Answer Hero Communicate
Live & AI Answering Services
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Ruby.
Ask for a referenceDocuments
From Ruby
3 PDFs, collected while we vetted them
- Ruby eBook Practice PerfectDownload
- Ruby Guide Ultimate Guide to Live ChatDownload
- Ruby Guide Ultimate Guide to Virtual ReceptionistsDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Ruby against two alternatives and tell you which one we'd pick, and why.