Partner Ecosystem
Ruby
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Ruby
#1 Virtual Receptionist & Live Chat for Small Businesses
Ruby is the #1 virtual receptionist and live chat solution for small businesses, trusted by 15,000+ businesses nationwide to create meaningful connections 24/7. Ruby’s highly trained human receptionists – not AI – handle calls, schedule appointments, perform client intake, and provide personalized customer service around the clock, including weekends and holidays.
Why teams choose Ruby
- Highly trained human receptionists (not AI)
- 24/7 coverage incl. weekends/holidays
- Strong specialization in law firms (Clio integration)
- 15,000+ customers
Capabilities we have validated
- Human-only receptionists
- 24/7/365 coverage
- Clio integration for law firms
- Salesforce, HubSpot, Calendly integrations
- Bilingual answering
- Custom call flows
Recognition & proof points
- FORTUNE Best Small Company to Work For
- Inc. Best Workplaces (2017)
- CEO Kate Winkler named a 2021 Gold Stevie Award winner (Female Executive of the Year)
- selected as the exclusive virtual receptionist provider of the State Bar of California (2026, CalBar-approved).
AI in the offering
Human-first service model; AI augments (not replaces) receptionists via AI transcription, sentiment analysis, information-gathering and robocall filtering that auto-routes likely robocalls to voicemail (uncharged). Ruby positions the 'human advantage' as its core differentiator versus AI chatbots.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 30, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Ruby
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
BPO / Answering Services
Ruby provides virtual receptionist and live answering services staffed by trained human receptionists who handle calls, live chat, appointment scheduling, and client intake 24/7 for small businesses.
Human Receptionists — Highly trained human receptionists, not AI, personally handle every call and chat.
Always Covered — 24/7 coverage including weekends and holidays keeps small businesses reachable.
Law Firm Specialty — Strong specialization in law firms with Clio integration for client intake.
Integrates with SalesforceHubSpotClio
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
Ruby onboards small businesses onto its virtual receptionist service, configuring custom call flows, screening, and routing to match how each client wants calls handled.
Delivery: Delivered as guided onboarding setting up custom call flows for each client.
Custom Call Flows — Onboarding tailors call screening and routing to each business's needs.
Proven Scale — Onboarding experience spans 15,000+ small business customers.
Integrates with Clio
communications_cx
Customer Success
Ruby's customer success team helps small businesses get ongoing value from human-answered calls, live chat, and appointment scheduling.
Delivery: Delivered as an ongoing relationship under tiered monthly subscription or per-minute service.
Small Business Focus — Trusted by 15,000+ small businesses to create meaningful customer connections.
Personalized Service — Human receptionists deliver personalized service that builds client loyalty.
communications_cx
24/7 Support
Ruby answers and supports its clients' callers around the clock, including weekends and holidays, so no customer interaction goes unanswered.
Delivery: Delivered as fully managed 24/7/365 human answering coverage.
Round-The-Clock — 24/7 coverage including weekends and holidays ensures continuous availability.
Bilingual Answering — Bilingual receptionists broaden reach for diverse customer bases.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Ruby — 3 documents.
Is Ruby the right partner for you?
We'll give you the straight answer — including who to compare them against.