Partner profile
Sprinklr
Unified Customer Experience Management Platform
Founded 2009 · New York City, NY · 201-1,000 employees · Public, listed
Partnership Overview
Who Sprinklr is built for
Large enterprises (Fortune 500) needing unified CXM across social, digital, marketing, and customer service; brands with high-volume social customer care; CMOs and CCOs consolidating fragmented CX/marketing tech stacks.
Sprinklr (NYSE: CXM) is a Unified Customer Experience Management (Unified-CXM) platform combining social customer service, customer engagement, marketing, advertising, research, and content management on a single AI-powered platform. Their Sprinklr AI+ engine integrates 20+ proprietary AI models plus public LLMs to deliver omnichannel CX automation across 30+ social, messaging, and digital channels. Used by 1,200+ enterprise customers including 50% of the Fortune 100.
- VerifiedSep 13, 2026 · high confidence
- 5solutions across 2 categories
- 17 yrsin business, since 2009
- 201-1,000employees
Why teams pick Sprinklr
- Unified-CXM platform combining 5+ traditionally siloed CX functions
- Sprinklr AI+ engine (20+ proprietary AI models + public LLMs)
- + social, messaging, and digital channel coverage
- %+ of Fortune 100 customer base
- Public company (NYSE: CXM) with $750M+ revenue
- Strong enterprise franchise in social customer care
Probably not a fit
We haven't published fit caveats for Sprinklr yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner MQ for Social Marketing Management (Leader)Analyst recognition · Gartner
Forrester Wave for Social Suites LeaderAnalyst recognition · Forrester
G2 Best SoftwareAnalyst recognition · G2
Notable clients
Vendor-reportedMMicrosoft
SSamsung
DDiageo
HHonda
PGProcter & Gamble
- MFmany Fortune 500 brands
Our Solutions
Rubber Duck solutions through Sprinklr
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Sprinklr's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
Sprinklr delivers contact center capabilities within its Unified-CXM platform, unifying social customer service and engagement across 30+ digital, social, and messaging channels.
- Unified-CXM Platform Combines 5+ traditionally siloed CX functions on a single platform.
- Omnichannel Reach Coverage spans 30+ social, messaging, and digital channels.
- Enterprise Adoption Trusted by 50%+ of the Fortune 100 for customer experience.
Genesys
NICE CXone
Five9
SalesforceVoice AI / Conversational AI
Sprinklr applies its Sprinklr AI+ engine to power conversational AI across customer service and engagement channels on the Unified-CXM platform.
- Sprinklr AI+ Engine Combines 20+ proprietary AI models with public LLMs.
- Omnichannel Automation Automates CX across 30+ social, messaging, and digital channels.
OpenAI
AnthropicConversation / Speech Analytics
Sprinklr provides insights and research capabilities that analyze conversations across 30+ channels to inform customer experience decisions.
- Cross-Channel Insight Analytics span 30+ social, messaging, and digital channels.
- AI-Powered Research Sprinklr AI+ surfaces insights from large-scale conversation data.
Adobe Experience CloudSalesforceWorkforce Engagement Management
Sprinklr supports workforce engagement within its customer service suite, helping enterprises manage agents handling omnichannel customer care.
- Unified Agent View Agents work from one platform spanning all CX functions.
- Social Care Heritage Built on a strong enterprise franchise in social customer care.
Microsoft DynamicsSalesforceAI Enablement & Automation
Generative AI / LLM Platforms
Sprinklr AI+ integrates 20+ proprietary AI models plus public LLMs to deliver generative AI capabilities across the Unified-CXM platform.
- Hybrid AI Models Blends 20+ proprietary models with public LLMs for CX use cases.
- Single Platform Generative AI is embedded across one unified CX platform.
OpenAIAnthropicHow Sprinklr delivers
24/7 global support; named CSMs for enterprise; SLA-backed enterprise contracts. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation engagements, supported by a channel partner ecosystem.
- Customer SuccessDelivered as ongoing customer success engagements for enterprise accounts.
- 24/7 SupportFully managed 24/7 support for the Unified-CXM platform.
- Strategy & ConsultingDelivered as strategic advisory alongside implementation engagements.
- Architecture & DesignDelivered as design engagements that integrate Sprinklr with existing CX and CRM systems.
Automate/AI, built in · Native AI Platform. Sprinklr AI+ engine: combines 20+ proprietary AI models (purpose-built for CX use cases like sentiment, intent, brand reputation) with public LLMs (OpenAI, Anthropic, Google) for generative AI applications. Strong agent assist, social listening, voice analytics, and content moderation use cases.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Sprinklr.
Ask for a referenceDocuments
From Sprinklr
4 PDFs, collected while we vetted them
- Sprinklr The Essential Guide to AI for Customer ServiceDownload
- Sprinklr Modern Care Strategic HandbookDownload
- Sprinklr Modern CXM Buyers GuideDownload
- Sprinklr Modern Marketing Strategic HandbookDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Sprinklr against two alternatives and tell you which one we'd pick, and why.