Partner profile
truCX
Intelligent discovery platform
Founded 2023 · Exton, PA · 1-50 employees · Private, independent
Partnership Overview
Who truCX is built for
Channel partners, CX consultancies, and enterprise buyers running technology discovery and selection processes.
truCX is a purpose-built technology discovery and decisioning platform that helps technology buyers, consultants and channel partners align stakeholders, simplify planning, and convert cross-functional input into clear, actionable requirements. Built on Microsoft's Power Platform, it runs structured discovery across the enterprise technology stack - from AI-readiness assessments to capability alignment and future-state digital planning - through modules for guided journeys (truMoments), analytics and sentiment (truInsights), administration (truView), and reusable ROI/discovery/CX templates (truWorkspace Hub). It also offers truConsulting for hands-on guidance. The platform targets organizations and the consultants/partners who run technology selection and transformation engagements.
- VerifiedSep 12, 2026 · medium confidence
- 1solution across 1 category
- 3 yrsin business, since 2023
- 1-50employees
Why teams pick truCX
- Purpose-built discovery/decisioning platform (not report-only)
- Built on Microsoft Power Platform
- Cross-functional stakeholder alignment & sentiment analysis
- AI-readiness assessments & future-state planning
- Reusable ROI/discovery/CX templates
- Channel/consultant-friendly (partner program)
Probably not a fit
We haven't published fit caveats for truCX yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- White-label/channel partners include The Northridge Group (management consulting, Mar 2026) and GTS / Global Telecom S…Proof point
Built on Microsoft Power PlatformProof point · Microsoft
Notable clients
Vendor-reportedNamed end-clients not published ('trusted by organizations and consultants'). Channel/white-label partners: The Northridge Group (management consulting Mar 2026) and GTS / Global Telecom Solutions (TSD CX-baselining for sales partners, Jan 2025).
Our Solutions
Rubber Duck solutions through truCX
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from truCX's AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
AI Enablement & Automation
Professional / Advisory Services
truCX pairs its discovery and decisioning platform with truConsulting advisory, guiding buyers, consultants, and channel partners through structured technology selection and transformation engagements.
- Platform-backed advisory Advisory is delivered through a purpose-built discovery platform rather than report-only engagements.
- Stakeholder alignment Cross-functional alignment and sentiment analysis convert diverse input into clear requirements.
- AI-readiness focus Engagements include AI-readiness assessments and future-state digital planning.
How truCX delivers
SaaS platform with partner/consultant enablement; published demo and pricing; help center support; app login via Microsoft Power Apps tenant. (vendor-reported)
Services in detail
- Strategy & ConsultingDelivered as a SaaS subscription combined with truConsulting professional services for hands-on guidance.
- Assessments & AuditsDelivered through the SaaS platform's analytics modules, optionally supported by truConsulting advisors.
Automate/AI, built in · AI-Powered Features. AI-readiness assessment workflows and sentiment analysis on stakeholder input (truInsights); built on Microsoft Power Platform, leveraging its BI/automation capabilities.
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We'd price truCX next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to truCX
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Move Forward With A Clear Plan
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Case Studies
What backs it up
Case studies
No published case studies yet.
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Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price truCX against two alternatives and tell you which one we'd pick, and why.