Partner Ecosystem
Vonage
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Vonage
Better Customer Experiences Through Connected Communications
Vonage (a subsidiary of Ericsson, NASDAQ: ERIC since 2022) is a global cloud communications leader delivering Vonage Communications APIs (CPaaS — the largest in the world by API revenue), Vonage Business Communications (UCaaS), and Vonage Contact Center (CCaaS, formerly NewVoiceMedia). The 2022 Ericsson acquisition (~$6.2B) integrated Vonage’s API platform into Ericsson’s strategy of network APIs for the AI / 5G era.
Why teams choose Vonage
- World's largest CPaaS by API revenue (formerly Nexmo)
- Acquired by Ericsson (2022) for global network APIs play
- Native Vonage Contact Center deeply integrated with Salesforce
- Vonage Business Communications for UCaaS with global PSTN
- Vonage AI Studio for conversational AI low-code design
- 1M+ developer accounts on API platform
Capabilities we have validated
- Global CPaaS APIs (Nexmo heritage)
- Vonage AI Studio (low-code conversational AI)
- Salesforce CC integration (NewVoiceMedia heritage)
- Operator Connect for MS Teams
- 99.999% SLA on UCaaS
Recognition & proof points
- Gartner MQ Leader for CPaaS
- Gartner MQ for UCaaS
- Gartner Cool Vendor for AI in CC
- IDC MarketScape Leader for CPaaS
AI in the offering
Vonage AI Studio: low-code conversational AI design platform; Vonage Contact Center AI capabilities including conversation analytics, sentiment, agent assist; integrations with major LLM providers (OpenAI, Anthropic).
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 15, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Vonage
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
UCaaS / Cloud PBX
Vonage delivers Vonage Business Communications, a cloud UCaaS platform with global PSTN reach for voice, messaging, and collaboration across distributed teams.
Global PSTN reach — Vonage Business Communications provides UCaaS with worldwide PSTN connectivity for multinational deployments.
Carrier-grade reliability — The UCaaS platform is backed by a 99.999% SLA for enterprise uptime.
Integrates with Microsoft TeamsSalesforceMicrosoft Dynamics
communications_cx
CCaaS / Cloud Contact Center
Vonage Contact Center (formerly NewVoiceMedia) is a cloud contact center deeply integrated with CRM, enabling omnichannel customer engagement.
Native Salesforce CC — Vonage Contact Center is deeply integrated with Salesforce, drawing on its NewVoiceMedia heritage.
Connected experiences — Tight CRM integration unifies customer context across the contact center.
Integrates with SalesforceServiceNowMicrosoft Dynamics
communications_cx
CPaaS / Messaging APIs
Vonage Communications APIs (Nexmo heritage) provide programmable voice, video, SMS, verify, and authentication APIs for embedding communications into applications.
World's largest CPaaS — Vonage operates the world's largest CPaaS by API revenue, originating from Nexmo.
Vast developer base — Over 1M developer accounts build on the Vonage API platform.
Ericsson network APIs — Acquired by Ericsson in 2022, Vonage extends into global network APIs for the 5G era.
Integrates with AWSEricsson
communications_cx
Voice AI / Conversational AI
Vonage AI Studio offers low-code design of conversational AI experiences across voice and messaging channels.
Low-code AI design — Vonage AI Studio lets teams build conversational AI flows without deep development effort.
Channel flexibility — Conversational AI spans voice and messaging through the same low-code platform.
Integrates with OpenAIAnthropic
communications_cx
Microsoft Teams Voice
Vonage provides Microsoft Teams calling through Operator Connect, adding enterprise PSTN voice to the Teams environment.
Operator Connect — Vonage delivers Teams voice via Operator Connect for streamlined PSTN enablement.
Global PSTN — Teams voice leverages Vonage's worldwide PSTN footprint.
Integrates with Microsoft TeamsMicrosoft
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
Vonage onboards UCaaS, CCaaS, and API customers onto its cloud communications platform, including developer self-service for API products.
Delivery: Delivered through guided onboarding for SaaS seats plus self-service provisioning for developers.
Developer self-service — API customers provision and integrate independently across a platform with 1M+ developer accounts.
CRM-ready — Onboarding leverages native CRM integrations such as Salesforce for fast contact center deployment.
Integrates with SalesforceMicrosoft Teams
communications_cx
24/7 Support
Vonage provides around-the-clock support for its global UCaaS, CCaaS, and API customers.
Delivery: Delivered as fully managed 24/7 support across enterprise and channel customers.
Always-on coverage — 24/7 support backs mission-critical communications globally.
Enterprise SLA — Support underpins the 99.999% UCaaS SLA for enterprise customers.
communications_cx
Partner Enablement
Vonage runs a channel partner sales program to extend its CPaaS, UCaaS, and CCaaS portfolio through partners.
Delivery: Delivered through a channel partner sales model with enablement resources.
Backed by Ericsson — Partners sell a portfolio backed by Ericsson's global network strategy.
Full CX portfolio — Channel partners access CPaaS, UCaaS, and CCaaS under one provider.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Vonage — 1 document.
Is Vonage the right partner for you?
We'll give you the straight answer — including who to compare them against.