Partner profile
Vonage
Better Customer Experiences Through Connected Communications
Founded 2001 · Holmdel, New Jersey · 1,001-5,000 employees · Subsidiary or division
Partnership Overview
Who Vonage is built for
Software developers and product teams needing API-first communications (CPaaS); mid-market and enterprise businesses needing UCaaS + CCaaS with strong Salesforce integration; multinational organizations needing global PSTN.
Vonage (a subsidiary of Ericsson, NASDAQ: ERIC since 2022) is a global cloud communications leader delivering Vonage Communications APIs (CPaaS — the largest in the world by API revenue), Vonage Business Communications (UCaaS), and Vonage Contact Center (CCaaS, formerly NewVoiceMedia). The 2022 Ericsson acquisition (~$6.2B) integrated Vonage's API platform into Ericsson's strategy of network APIs for the AI / 5G era.
- VerifiedJul 15, 2026 · high confidence
- 5solutions across 1 category
- 25 yrsin business, since 2001
- 1,001-5,000employees
Why teams pick Vonage
- World's largest CPaaS by API revenue (formerly Nexmo)
- Acquired by Ericsson (2022) for global network APIs play
- Native Vonage Contact Center deeply integrated with Salesforce
- Vonage Business Communications for UCaaS with global PSTN
- Vonage AI Studio for conversational AI low-code design
- M+ developer accounts on API platform
Probably not a fit
We haven't published fit caveats for Vonage yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner MQ Leader for CPaaSAnalyst recognition · Gartner
IDC MarketScape Leader for CPaaSAnalyst recognition · IDC
Notable clients
Vendor-reportedAAviva
GGlassdoor
BBooking.com
BCBell Canada
- VPVonage powers communications for ~1M+ developers
Our Solutions
Rubber Duck solutions through Vonage
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Vonage's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Vonage delivers Vonage Business Communications, a cloud UCaaS platform with global PSTN reach for voice, messaging, and collaboration across distributed teams.
- Global PSTN reach Vonage Business Communications provides UCaaS with worldwide PSTN connectivity for multinational deployments.
- Carrier-grade reliability The UCaaS platform is backed by a 99.999% SLA for enterprise uptime.
Microsoft Teams
SalesforceMicrosoft DynamicsCCaaS / Cloud Contact Center
Vonage Contact Center (formerly NewVoiceMedia) is a cloud contact center deeply integrated with CRM, enabling omnichannel customer engagement.
- Native Salesforce CC Vonage Contact Center is deeply integrated with Salesforce, drawing on its NewVoiceMedia heritage.
- Connected experiences Tight CRM integration unifies customer context across the contact center.
Salesforce
ServiceNowMicrosoft DynamicsCPaaS / Messaging APIs
Vonage Communications APIs (Nexmo heritage) provide programmable voice, video, SMS, verify, and authentication APIs for embedding communications into applications.
- World's largest CPaaS Vonage operates the world's largest CPaaS by API revenue, originating from Nexmo.
- Vast developer base Over 1M developer accounts build on the Vonage API platform.
- Ericsson network APIs Acquired by Ericsson in 2022, Vonage extends into global network APIs for the 5G era.
AWS
EricssonVoice AI / Conversational AI
Vonage AI Studio offers low-code design of conversational AI experiences across voice and messaging channels.
- Low-code AI design Vonage AI Studio lets teams build conversational AI flows without deep development effort.
- Channel flexibility Conversational AI spans voice and messaging through the same low-code platform.
OpenAI
AnthropicMicrosoft Teams Voice
Vonage provides Microsoft Teams calling through Operator Connect, adding enterprise PSTN voice to the Teams environment.
- Operator Connect Vonage delivers Teams voice via Operator Connect for streamlined PSTN enablement.
- Global PSTN Teams voice leverages Vonage's worldwide PSTN footprint.
Microsoft TeamsMicrosoftHow Vonage delivers
24/7 global support; tiered SLA-backed enterprise contracts; 99.999% platform availability. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered through guided onboarding for SaaS seats plus self-service provisioning for developers.
- 24/7 SupportDelivered as fully managed 24/7 support across enterprise and channel customers.
- Partner EnablementDelivered through a channel partner sales model with enablement resources.
Automate/AI, built in · Native AI Platform. Vonage AI Studio: low-code conversational AI design platform; Vonage Contact Center AI capabilities including conversation analytics, sentiment, agent assist; integrations with major LLM providers (OpenAI, Anthropic).
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Vonage.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Vonage against two alternatives and tell you which one we'd pick, and why.