Partner profile

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XEBO.ai (Survey2Connect)

AI-powered Experience Management — listen, analyze, act

Automate/AI
Conversation / Speech AnalyticsData & Analytics

Founded 2016 · Noida, Uttar Pradesh, India · 51-200 employees · Private, independent

Verified Sep 21, 2026Get pricing

Partnership Overview

Who XEBO.ai (Survey2Connect) is built for

Enterprises and government organizations (notably across the Middle East, APAC and US) running customer- and employee-experience and market-research programs wanting AI-driven survey creation and feedback analytics

XEBO.ai (formerly Survey2Connect, founded 2016) is an AI-powered Experience Management platform spanning Customer Experience (CX), Employee Experience (EX) and digital/market research. Its XEBO AI assistant automates survey creation, real-time sentiment analysis (NLP), NPS/CSAT measurement, video feedback decoding and personalized recommendations to detect pain points and improve customer journeys. With roots in India and a strong Middle East presence (Riyadh) plus US (Dover, DE), Singapore and Africa operations, XEBO.ai was named in the 2025 Gartner Magic Quadrant and has posted 200%+ YoY growth for three consecutive years.

  • VerifiedSep 21, 2026 · high confidence
  • 3solutions across 1 category
  • 10 yrsin business, since 2016
  • 51-200employees

Why teams pick XEBO.ai (Survey2Connect)

  • AI-first reinvention of a proven survey/VoC platform
  • strong Middle East (KSA/UAE) market leadership
  • local data residency across 5 regions
  • video feedback + AI sentiment decoding
  • named in 2025 Gartner Magic Quadrant
  • reported time savings up to 60%, churn reduction ~25%

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Recognition & proof points

  • Award-winning AI-powered Experience Management platform (company/LinkedIn)Award
  • + G2 reviews across CX/EX/market researchAnalyst recognition · G2
  • Active in the Middle East market (LEAP 2024 Riyadh exhibitorProof point
  • Women in CX sponsor at stc)Proof point

Notable clients

Vendor-reported

MDLBEAST, Bupa Arabia for Cooperative Insurance, Gulf African Bank, American Mission Hospital (Bahrain), Beiersdorf, and Saudi Arabia's ADAA (pilgrim/Hajj experience feedback). Adoption is concentrated in the Middle East (KSA/UAE) and Africa across retail, banking/insurance, healthcare and government.

Our Solutions

Rubber Duck solutions through XEBO.ai (Survey2Connect)

From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from XEBO.ai (Survey2Connect)'s AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.

Automate/AI

AI Enablement & Automation

Experience Management

XEBO.ai is an AI-powered Experience Management platform spanning Customer Experience, Employee Experience, and digital/market research, using its XEBO AI assistant to automate survey creation and surface insights.

  • AI-first platform An AI-led reinvention of a proven survey and VoC platform.
  • Gartner-recognized Named in the 2025 Gartner Magic Quadrant for its category.
  • Multi-region residency Local data residency across five regions supports global programs.
All Experience Management providers

Voice of Customer

XEBO.ai runs Voice of Customer programs with real-time NLP sentiment analysis, NPS/CSAT/CES measurement, and AI-driven recommendations to detect pain points across customer journeys.

  • AI sentiment decoding NLP and video feedback analysis surface sentiment in real time.
  • Reported churn reduction VoC programs are associated with churn reduction of roughly 25%.
All Voice of Customer providers

Survey / Feedback

XEBO.ai automates AI survey generation and omnichannel feedback capture across in-app, web, SMS, and email, including video feedback decoding for richer responses.

  • AI survey generation The XEBO AI assistant builds surveys and accelerates time to insight.
  • Reported time savings Automation is associated with time savings of up to 60%.
All Survey / Feedback providers

How XEBO.ai (Survey2Connect) delivers

Strategy & Consulting

Cloud SaaS with guided onboarding/demo and customer support; data hosted locally across multiple regions (Saudi Arabia, UAE, USA, Singapore and India) to meet data-residency requirements. (vendor-reported)

Services in detail

  • AI ServicesDelivered as AI features embedded in the SaaS platform with cloud and on-premise/enterprise deployment options.
  • Consulting / AdvisoryDelivered as professional services with program design and 24/7 localized support.
  • AnalyticsDelivered through real-time dashboards and ticketing within the SaaS platform.

Automate/AI, built in · Native AI Platform. AI is core: the XEBO assistant uses AI/NLP for automated survey creation, sentiment/text analysis, video feedback decoding and personalized recommendations across CX/EX/research.

Case Studies

What backs it up

8 published case studies from XEBO.ai (Survey2Connect)

Documents

From XEBO.ai (Survey2Connect)

8 PDFs, collected while we vetted them

  • XEBO.ai Dubai Asset Management Case StudyPDF · 597.7 KBDownload
  • XEBO.ai Middle East Airline Case StudyPDF · 222.2 KBDownload
  • XEBO.ai HSBC Banking Case StudyPDF · 1.8 MBDownload
  • XEBO.ai ADAA Government Case StudyPDF · 1.5 MBDownload
  • XEBO.ai MDLBeast Entertainment Case StudyPDF · 1.9 MBDownload
  • XEBO.ai Bupa Arabia Insurance Case StudyPDF · 1.1 MBDownload
  • XEBO.ai American Mission Hospital Healthcare Case StudyPDF · 1.2 MBDownload
  • XEBO.ai Beiersdorf Market Research Case StudyPDF · 1.8 MBDownload

Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.

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