Partner Ecosystem
XEBO.ai (Survey2Connect)
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About XEBO.ai (Survey2Connect)
AI-powered Experience Management — listen, analyze, act
XEBO.ai (formerly Survey2Connect, founded 2016) is an AI-powered Experience Management platform spanning Customer Experience (CX), Employee Experience (EX) and digital/market research. Its XEBO AI assistant automates survey creation, real-time sentiment analysis (NLP), NPS/CSAT measurement, video feedback decoding and personalized recommendations to detect pain points and improve customer journeys. With roots in India and a strong Middle East presence (Riyadh) plus US (Dover, DE), Singapore and Africa operations, XEBO.ai was named in the 2025 Gartner Magic Quadrant and has posted 200%+ YoY growth for three consecutive years.
Why teams choose XEBO.ai (Survey2Connect)
- AI-first reinvention of a proven survey/VoC platform
- strong Middle East (KSA/UAE) market leadership
- local data residency across 5 regions
- video feedback + AI sentiment decoding
- named in 2025 Gartner Magic Quadrant
- reported time savings up to 60%, churn reduction ~25%
Capabilities we have validated
- AI survey generation & analysis
- NLP sentiment/text analytics
- NPS/CSAT/CES
- video feedback decoding
- omnichannel feedback capture (in-app/web/SMS/email)
- real-time dashboards
- multi-region data residency
Recognition & proof points
- Award-winning AI-powered Experience Management platform (company/LinkedIn)
- 30+ G2 reviews across CX/EX/market research
- active in the Middle East market (LEAP 2024 Riyadh exhibitor
- Women in CX sponsor at stc).
AI in the offering
AI is core: the XEBO assistant uses AI/NLP for automated survey creation, sentiment/text analysis, video feedback decoding and personalized recommendations across CX/EX/research.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 31, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by XEBO.ai (Survey2Connect)
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Experience Management
XEBO.ai is an AI-powered Experience Management platform spanning Customer Experience, Employee Experience, and digital/market research, using its XEBO AI assistant to automate survey creation and surface insights.
AI-first platform — An AI-led reinvention of a proven survey and VoC platform.
Gartner-recognized — Named in the 2025 Gartner Magic Quadrant for its category.
Multi-region residency — Local data residency across five regions supports global programs.
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Voice of Customer
XEBO.ai runs Voice of Customer programs with real-time NLP sentiment analysis, NPS/CSAT/CES measurement, and AI-driven recommendations to detect pain points across customer journeys.
AI sentiment decoding — NLP and video feedback analysis surface sentiment in real time.
Reported churn reduction — VoC programs are associated with churn reduction of roughly 25%.
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Survey / Feedback
XEBO.ai automates AI survey generation and omnichannel feedback capture across in-app, web, SMS, and email, including video feedback decoding for richer responses.
AI survey generation — The XEBO AI assistant builds surveys and accelerates time to insight.
Reported time savings — Automation is associated with time savings of up to 60%.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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AI Services
XEBO.ai delivers AI capabilities including NLP text/sentiment analytics, video feedback decoding, and personalized recommendations as part of its experience-management SaaS.
Delivery: Delivered as AI features embedded in the SaaS platform with cloud and on-premise/enterprise deployment options.
Video + AI decoding — Combines video feedback with AI sentiment decoding for deeper insight.
Regional leadership — Strong Middle East (KSA/UAE) market presence with local data residency.
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Consulting / Advisory
XEBO.ai provides VoC/CX and EX program design plus survey and research consulting to help organizations stand up and run experience programs.
Delivery: Delivered as professional services with program design and 24/7 localized support.
Program design expertise — Hands-on design of VoC, CX, and EX programs for clients.
Localized support — 24/7 localized support backs program rollouts across regions.
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Analytics
XEBO.ai delivers real-time analytics through dashboards and ticketing, turning omnichannel feedback into actionable NPS/CSAT/CES insight.
Delivery: Delivered through real-time dashboards and ticketing within the SaaS platform.
Real-time dashboards — Live dashboards translate feedback into immediate action.
Text & sentiment analytics — NLP-driven analytics decode open-ended and video responses.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
XEBO.ai (Survey2Connect) · Construction & Real Estate
Dubai Asset Management lifts satisfaction with XEBO.ai VoC platform
Read more
XEBO.ai (Survey2Connect) · Hospitality & Travel
Middle Eastern airline automates omnichannel feedback with XEBO.ai
Read more
XEBO.ai (Survey2Connect) · Media & Entertainment
MDLBEAST tracks brand health and prices tickets with XEBO.ai insights
Read moreResources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting XEBO.ai (Survey2Connect) — 8 documents.
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