SupportZebra cuts noise complaints 78% with Krisp Noise Cancellation

TTEC case study

September 13, 2026

TTEC lifts NPS from 74 to 85 with Krisp Accent Conversion

TTEC, a global CX outsourcer with more than 60,000 associates, deployed Krisp Noise Cancellation and Accent Conversion across voice centers and work-from-home agents, raising NPS from 74 to 85 and saving 70% by moving voice programs to India.

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