Partner Ecosystem
Dizzion
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Dizzion
Cloud Desktops for Compliant Enterprises
Dizzion (now Frame.io Inc dba Dizzion) is a Desktop-as-a-Service (DaaS) and virtual desktop infrastructure provider for compliance-heavy enterprises, especially contact centers. Dizzion delivers fully managed, compliant cloud desktops with strong support for healthcare (HIPAA), financial services (PCI), government (CJIS, FedRAMP), and BPO use cases. The platform offers 24/7 support, white-glove deployments, and integrations with major CCaaS platforms like NICE CXone, Genesys, and Five9.
Why teams choose Dizzion
- Pure-play DaaS specialist vs IT generalists
- Strong contact center / BPO vertical depth
- Compliance-heavy use cases (HIPAA, PCI, FedRAMP, CJIS)
- 24/7 managed service
- Integrations with major CCaaS platforms (NICE, Genesys, Five9)
Capabilities we have validated
- Multi-cloud DaaS control plane (deploys on AWS, GCP, Azure, IBM Cloud, Nutanix — no cloud lock-in)
- Frame platform with FrameRemoting Protocol (native VoIP/video, 4K, 60fps, multi-monitor via browser)
- Browser-first BYOD access
- Windows/Linux + GPU workloads
- Self-healing desktops
- CCaaS-accredited (NICE CXone, Genesys, Five9)
- EUC Hexagrid vendor framework
- Major IdP support
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 29, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Dizzion
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Desktop as a Service (DaaS)
Dizzion delivers fully managed, compliant cloud desktops for compliance-heavy enterprises and contact centers, running on its Frame platform with native VoIP/video and 4K multi-monitor access through the browser.
Pure-play DaaS specialist — Focused specifically on DaaS rather than as an IT generalist.
Compliance-heavy use cases — Supports HIPAA, PCI, FedRAMP, and CJIS workloads.
CCaaS-accredited — Accredited for NICE CXone, Genesys, and Five9 contact center platforms.
Integrates with NICE CXoneGenesysFive9
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Hybrid / Multi-Cloud
Dizzion runs a multi-cloud DaaS control plane that deploys across AWS, GCP, Azure, IBM Cloud, and Nutanix, avoiding cloud lock-in for compliance-sensitive workloads.
No cloud lock-in — Control plane deploys across AWS, GCP, Azure, IBM Cloud, and Nutanix.
Compliance flexibility — Supports advanced compliance such as NIST 800-53 and IBM Cloud for Financial Services.
Integrates with AWSGoogle CloudMicrosoft Azure
cloud_migration
IaaS / Compute
Dizzion provides the underlying cloud compute for its desktops, including Windows/Linux and GPU workloads, with its Complete tier adding full cloud infrastructure operations.
GPU workloads — Supports Windows/Linux and GPU-accelerated compute.
Full infrastructure ops — Complete tier adds full cloud infrastructure, network, and billing operations.
Integrates with NutanixAWS
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Managed IT Services
Dizzion manages OS, workload monitoring, and desktop operations as part of its tiered DaaS delivery, with self-healing desktops and a dedicated customer success manager.
24/7 managed service — Provides round-the-clock management of the desktop estate.
Self-healing desktops — Desktops self-heal to reduce downtime and support load.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Managed Cloud Services
Dizzion provides tiered managed DaaS, from self-managed Flex to Managed (DaaS configuration, OS management, workload monitoring) and Complete (full cloud infrastructure, network, and billing operations).
Delivery: Delivered through tiered plans (Flex, Managed, Complete) with a dedicated customer success manager at higher tiers.
Pure-play specialist — DaaS-focused expertise rather than IT generalist breadth.
No cloud lock-in — Manages desktops across multiple underlying clouds.
Integrates with AWSMicrosoft AzureIBM
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Implementation & Onboarding
Dizzion uses a 5-step deployment methodology with white-glove onboarding to stand up compliant cloud desktops for contact center and enterprise customers.
Delivery: Delivered as white-glove, project-based deployment using a structured 5-step methodology.
White-glove deployment — Structured 5-step methodology guides each rollout.
Contact center depth — Deep BPO and contact center onboarding experience.
Integrates with NICE CXoneGenesysFive9
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24/7 Support
Dizzion provides 24/7 support for its managed cloud desktops, covering desktop operations, monitoring, and remediation for compliance-heavy environments.
Delivery: Delivered as fully managed 24/7 support across the desktop and infrastructure estate.
Always available — Round-the-clock support for mission-critical contact center operations.
Self-healing desktops — Automated self-healing reduces incidents and downtime.
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Customer Success
Dizzion assigns a dedicated customer success manager at its Managed and Complete tiers to align the DaaS environment with customer compliance and operational goals.
Delivery: Delivered through dedicated CSM engagement at higher service tiers.
Dedicated CSM — Higher tiers include a dedicated customer success manager.
Vertical depth — Strong contact center and BPO vertical expertise.
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Compliance Services
Dizzion offers compliance add-ons spanning HIPAA/HITECH, PCI DSS, and SOC at the Standard level and NIST 800-53 and IBM Cloud for Financial Services at the Advanced level.
Delivery: Delivered as layered compliance packages (Standard and Advanced) on top of managed desktops.
Regulated industries — Covers HIPAA, PCI, FedRAMP, and CJIS use cases.
Advanced frameworks — Adds NIST 800-53 and IBM Cloud for Financial Services.
Integrates with IBM
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Deployment & Configuration
Dizzion handles DaaS configuration, OS management, and endpoint compliance setup, extending to BYOD secure access through a browser-first model.
Delivery: Delivered as project-based configuration within the tiered managed service.
Browser-first BYOD — Enables secure browser-based access from any device.
Endpoint compliance — Configures endpoint compliance for regulated workloads.
Integrates with Citrix
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Dizzion — 3 documents.
Is Dizzion the right partner for you?
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