Partner Ecosystem
Guide Star
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Guide Star
Enterprise-Level IT & Cybersecurity for SMBs
Guide Star, a division of CCI Systems, delivers managed IT and cybersecurity services purpose-built for small and mid-sized businesses. Its flagship Phishing & Security Awareness Training service is fully managed — no new account logins required — with 200+ training videos, continuous simulated phishing campaigns, ‘Learning Moments’ delivered after a simulated phish click, and automatic scheduled reporting that helps clients qualify for cybersecurity insurance. The broader portfolio spans end-user support, systems administration, network services (DIA, Ethernet, MPLS, SD-WAN, SIP trunking), firewall/NaaS, MDR, vulnerability management, managed Wi-Fi and VoIP, and 24/7 monitoring via its contact center and NOC, including a ‘Walk-In Takeover’ service for transitions from failed IT arrangements.
Why teams choose Guide Star
- Fully managed SAT with no new account logins
- Training delivered directly to inbox
- Automatic reporting for cybersecurity insurance qualification
- Continuous (not annual) campaign model
- Division of CCI Systems (large network engineering firm)
- Walk-In Takeover service
- Enterprise-level tools priced for SMBs
Capabilities we have validated
- No-login phishing training delivered to inbox
- 200+ training video library
- Learning Moments (just-in-time training after simulated phish clicks)
- Cyber-insurance compliance reporting
- 24/7 NOC + contact center
- Backed by CCI Systems' network engineering scale
- MDR and continuous vulnerability management for SMBs
AI in the offering
Managed IT and cybersecurity services leverage third-party security tooling (SIEM/EDR/endpoint) and vendor AI rather than a proprietary AI platform.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 30, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Guide Star
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Security Awareness Training
Guide Star delivers a fully managed phishing and security awareness training program with no new account logins, sending 200+ training videos and 'Learning Moments' directly to employee inboxes after simulated phish clicks.
Fully managed, no logins — Program administration, content, and reporting are handled by Guide Star with training delivered straight to the inbox.
Cyber-insurance reporting — Automatic scheduled reporting helps clients qualify for cybersecurity insurance.
Continuous campaign model — Runs continuously rather than as a one-time annual exercise.
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Phishing Simulation
Guide Star runs continuous simulated phishing campaigns and delivers just-in-time 'Learning Moments' training the moment an employee clicks a simulated phish.
Continuous campaigns — Simulations run on an ongoing model instead of point-in-time tests.
Just-in-time training — Learning Moments are delivered immediately after a simulated phish click.
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Managed IT Services
Guide Star provides end-user support and systems administration for SMBs, backed by the network engineering scale of parent company CCI Systems, including a 'Walk-In Takeover' service for transitions from failed IT arrangements.
Enterprise tools for SMBs — Delivers enterprise-grade tooling priced for small and mid-sized businesses.
Walk-In Takeover — Smoothly assumes IT operations from prior failed arrangements.
Backed by CCI Systems — Supported by the scale of a large network engineering firm.
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Managed Detection & Response (MDR)
Guide Star offers MDR alongside continuous vulnerability management, bringing enterprise-level threat detection to SMBs at SMB-friendly pricing.
Enterprise tools for SMBs — MDR and vulnerability management are priced for smaller organizations.
24/7 monitoring — Backed by a contact center and NOC operating around the clock.
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Firewall / Network Security
Guide Star provides firewall and Network-as-a-Service offerings together with network monitoring and management, leaning on CCI Systems' network engineering expertise.
Backed by CCI Systems — Network security is grounded in a large network engineering firm's expertise.
Enterprise tools for SMBs — Brings enterprise-grade network security within reach of SMBs.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Managed IT Services
Guide Star manages end-user support and systems administration for SMBs as a division of CCI Systems, including a Walk-In Takeover service for clients transitioning from failed IT providers.
Delivery: Delivered as a fully managed service with 24/7 monitoring via a contact center and NOC.
Walk-In Takeover — Assumes operations from prior failed IT arrangements.
Enterprise tools for SMBs — Enterprise-grade tooling priced for smaller businesses.
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Managed Security Services
Guide Star delivers managed security spanning MDR, continuous vulnerability management, firewall/NaaS, and managed phishing and awareness training for SMBs.
Delivery: Delivered as fully managed services with 24/7 monitoring and automatic scheduled reporting.
Cyber-insurance reporting — Automatic reporting helps clients qualify for cybersecurity insurance.
Enterprise tools for SMBs — Enterprise-level security priced for SMBs.
cybersecurity_compliance
Security Awareness Training
Guide Star's flagship security awareness service is fully managed with no new logins, delivering training videos and Learning Moments to inboxes and continuous simulated phishing.
Delivery: Fully managed by Guide Star, including program administration, content delivery, and reporting.
Fully managed, no logins — Training is delivered directly to the inbox with no new accounts to manage.
Continuous model — Runs continuously rather than as an annual campaign.
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Technical Support / Helpdesk
Guide Star operates a help desk and support center providing end-user support for SMB clients.
Delivery: Delivered through a staffed support center backed by a 24/7 contact center.
24/7 contact center — Support is backed by around-the-clock monitoring and a contact center.
Backed by CCI Systems — Supported by the scale of a large network engineering firm.
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24/7 Monitoring
Guide Star provides 24/7 monitoring via its contact center and NOC, watching client networks and systems continuously.
Delivery: Delivered around the clock through a contact center and network operations center.
Backed by CCI Systems — Monitoring leverages a large network engineering firm's infrastructure.
Enterprise tools for SMBs — Brings enterprise-grade monitoring to smaller businesses.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Guide Star — 2 documents.
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