Partner Ecosystem
Livepro
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Livepro
Knowledge Management for Customer Experience
Livepro is a knowledge management (KM) software company headquartered in Australia (Sydney) that provides an easy-to-use, answer-focused knowledge base for contact centers and customer service teams. Livepro delivers a single source of truth that surfaces concise, accurate answers to agents and customers, improving first-contact resolution, compliance, onboarding speed, and consistency across channels. It serves government, financial services, utilities, and enterprises primarily in ANZ, with global reach.
Why teams choose Livepro
- Purpose-built answer-focused KM
- Single source of truth for agents + self-service
- Strong compliance/governance
- Fast onboarding and FCR gains
- Deep ANZ government/enterprise presence
- AI-assisted answers
Capabilities we have validated
- Answer-focused KM (not document dumping)
- Single source of truth across channels
- Improves FCR, compliance, and onboarding
- Easy authoring/governance
- Strong ANZ government and enterprise base
- AI-assisted knowledge search
Recognition & proof points
- Only KM system to achieve COPC Approved Technology Partner status
- Featured vendor in CMP Research's Knowledge Management Prism (2024) alongside KMS Lighthouse, NICE, Salesforce, Shelf and Verint
- G2 Top 5 Contact Center Knowledge Base (2026)
- Gartner Peer Insights-rated
AI in the offering
AI-assisted knowledge (livepro AI Assist and 'LightspeedAI') surfaces natural-language answers from a governed, closed knowledge base; the 'Luna' AI Voice Agent delivers human-like 24/7 voice self-service using the same knowledge base. Generative-AI features draft and summarize knowledge content.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 8, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Livepro
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Agent Assist / Real-Time Guidance
Livepro's answer-focused knowledge base surfaces concise, accurate answers to contact center agents in real time, acting as a single source of truth that improves first-contact resolution and consistency.
Answer-focused KM — Purpose-built to deliver answers rather than dump documents, so agents find the right response fast.
Single source of truth — One governed knowledge base serves agents and self-service consistently across channels.
Higher FCR — Concise answers improve first-contact resolution and onboarding speed.
Integrates with GenesysSalesforceMicrosoft
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Voice AI / Conversational AI
Livepro applies AI-assisted search and answers on top of its knowledge base, returning conversational, accurate responses to agents and customers.
AI-assisted answers — AI-assisted knowledge search surfaces the right answer from a governed source.
Compliance built in — Strong compliance and governance keep AI-surfaced answers accurate and approved.
Integrates with GenesysSalesforce
communications_cx
Customer Experience
Livepro powers consistent customer experience by delivering the same trusted answers across agent-assisted and self-service channels.
Channel consistency — A single source of truth keeps answers consistent across every customer touchpoint.
Proven in ANZ — A deep government and enterprise presence in ANZ demonstrates CX results at scale.
Integrates with GenesysSalesforceMicrosoft
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Livepro provides implementation and onboarding to stand up its knowledge base and configure content, authoring, and governance for the customer's contact center.
Delivery: Project-based implementation and onboarding led by Livepro's team.
Fast onboarding — Fast onboarding delivers early FCR gains and quick time to value.
Easy authoring — Easy authoring and governance let teams maintain content without heavy overhead.
Integrates with GenesysSalesforce
communications_cx
Strategy & Consulting
Livepro offers knowledge consulting to help organizations structure answer-focused content and apply governance and compliance best practices.
Delivery: Advisory knowledge consulting engagements.
KM expertise — Answer-focused KM methodology avoids document dumping in favor of usable answers.
Governance focus — Strong compliance and governance guidance suits regulated government and enterprise teams.
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Customer Success
Livepro provides ongoing customer success and support to help teams sustain knowledge quality and realize continued FCR and compliance gains.
Delivery: Ongoing customer success and support as part of the SaaS subscription.
Sustained outcomes — Continued support preserves FCR, compliance, and onboarding improvements over time.
Enterprise proven — A strong ANZ government and enterprise base reflects long-term customer relationships.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Livepro · Technology & Software
Datacom Connect cuts handle time 17% with livepro knowledge management
Read moreResources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Livepro — 1 document.
Is Livepro the right partner for you?
We'll give you the straight answer — including who to compare them against.