Nutun is a global business process outsourcing (BPO) provider headquartered in Sandton, South Africa. With decades of experience, it delivers omnichannel solutions across the customer experience and credit lifecycle, from acquisition to collections and rehabilitation. By combining technology with human expertise, Nutun helps businesses improve customer satisfaction, drive efficiency and achieve lasting results at scale. Its agents work from open-plan contact centers designed for collaboration.

Nutun's open-plan contact centers were designed for collaboration. Agents sit close together, and the buzz of conversation fills the floor. What energized the team often disrupted the customer experience.

Customers had to ask agents to repeat themselves, calls stretched longer than they should, and QA escalations mounted with noise flagged as a recurring issue. Agents felt stressed trying to focus while blocking out the chatter around them.

Nutun considered the usual fixes: office partitions, soundproofing, new headsets and stricter floor policies. None was practical or scalable across thousands of seats. The team needed a way to clear the line instantly, at every seat, without a costly infrastructure program, and it needed a solution that met its security compliance requirements and could be managed at scale.

When Nutun discovered Krisp, it put Krisp AI Noise Cancellation head-to-head against three other solutions, testing for security compliance, ease of use, manageability at scale and, most importantly, call clarity. Krisp came out on top. Instead of investing in costly infrastructure changes, Nutun chose a software approach that could reach every seat.

Deployment was fast: 1,000 seats in the first month and 2,000 seats by month two, with centralized management through Nutun's existing deployment tools. For IT, the rollout was simple. For agents, the difference was immediate, with calls that sounded clean and professional without background distractions.

As Dean Van Greunen, Senior Partnership Manager at Nutun, put it, the choice was between investing heavily in soundproofing and infrastructure or adopting AI-powered noise cancellation, and with Krisp the company got the results it wanted quickly, at scale and without disruption. Nutun credits Krisp's clear rollout guides, responsive support and best-practice guidance for smooth adoption across thousands of users. Looking ahead, Nutun plans to explore Krisp Accent Conversion, Voice Translation and other AI features to further enhance customer experience across its global operations.

• 7 seconds saved per call by avoiding repetition
• +0.5 point CSAT lift, driven by smoother customer interactions
• Estimated 80% cost savings compared with infrastructure or premium headset upgrades
• Fewer noise-related QA escalations and coaching interventions; first-call resolution improved
• 2,000 seats deployed within two months using existing deployment tools