Founded in 2009, Epitome Networks is a telecommunications and technology provider whose mission is to eliminate technology frustrations so businesses can thrive. It began by installing telecommunications systems and grew to include access control, security, wireless and more, built on in-house engineering expertise and support. Initially centered in Virginia, it has expanded organically and through acquisitions to multiple locations across Virginia, North Carolina, Florida and Texas, serving a large number of clients.

Epitome Networks is an old-school telecom provider that likes to know its customers and handle all support in-house. It had tried every big-name hosted voice provider and was consistently left underwhelmed by the lack of autonomy. Epitome had been a top dealer for several providers, but as those companies scaled, their customer service declined and the personal relationship was lost, prompting multiple provider moves over the years.

Epitome's engineers are highly skilled veterans who wanted to manage and support customers directly rather than working through lengthy troubleshooting processes with third-party support. There were also continuing challenges with scalability and flexibility in managing customer accounts.

The company needed a hosted VoIP solution that let its technical team take control of support, installation and management, while still allowing it to scale and keep the hands-on, personalized customer experience its clients expect.

Simplicity VoIP, a veteran of the telecommunications industry, worked with Epitome Networks to build a partnership that gave Epitome access to its platform along with the freedom to sell, install and support clients the way Epitome needed to.

Simplicity VoIP provided a scalable hosted VoIP platform that allows Epitome Networks to offer voice services to its clients under Epitome's own name and reputation.

Through Simplicity's Super Seller Program, Epitome took on more responsibility for installation, support and management in exchange for a commission percentage that increases over time. Epitome manages its clients locally, with its own engineers troubleshooting and resolving issues directly, and uses Simplicity as a backup for level 3 support. Epitome also maintains direct contact with Simplicity's ownership and leadership team, so issues are resolved quickly.

In short, Simplicity onboards more customers onto its platform, and Epitome grows its business in the way that fits its long-term vision. The two companies have now worked together for six years.

• Grew revenue and improved its commission percentage through the Super Seller Program, supporting larger deals
• Transitioned multiple acquired companies to Simplicity's platform, including the latest acquisition in Harrisonburg, Virginia
• Engineers regained control of customer support and installation, improving job satisfaction and client relationships
• Direct access to Simplicity's ownership and leadership keeps issue resolution fast and service personalized
• Scaled operations while maintaining support quality, becoming a top Super Seller in Simplicity's partner program