Partner profile
Simplicity VoIP
Business Phone Service Made Simple
Founded 2012 · Richmond (Henrico), VA · 1-50 employees · Private, independent
Partnership Overview
Who Simplicity VoIP is built for
SMBs needing simple cloud phone service with white-glove migration from legacy PBX.
Simplicity VoIP is a Richmond, Virginia-based hosted PBX/UCaaS provider, founded in 2012 by CEO Ben Humphreys, delivering cloud phone, SIP/PRI trunking, call center, video and Microsoft Teams calling to SMB and enterprise customers across the continental US (deployments in ~30 states). Its UCaaS service runs on a geo-redundant NetSapiens Class 5 softswitch platform, complemented by hardware from Polycom, Yealink and Panasonic. Simplicity differentiates on white-glove, US-based implementation, on-site installation and training, and live support. It is distributed nationally through the Telarus agent channel (added 2021) and is affiliated with Ben Humphreys' Comtel Communications. BBB-accredited; underlying corporate security certifications (e.g., SOC 2) are not publicly disclosed.
- VerifiedSep 17, 2026 · high confidence
- 4solutions across 1 category
- 14 yrsin business, since 2012
- 1-50employees
Why teams pick Simplicity VoIP
- Richmond, VA-based; serves continental US
- White-glove, US-based live support (key differentiator)
- Tailored (non-prescriptive) network design
- Full UCaaS + call center + video + SMS
- Wireless backup & POTS replacement
- BBB-accredited
Probably not a fit
We haven't published fit caveats for Simplicity VoIP yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- Customer testimonials praising white-glove support and tailored designProof point
BBB-accredited (Richmond). Named client logos across education, finance and servicesCertification · BBB
Notable clients
Vendor-reportedNamed client logos: Northwestern Mutual, Benchmark Mortgage, Centura College, Aviation Institute, Tidewater Tech, St. Andrews School, Rainbow Station, Paxton, Aspiration Marketing.
Our Solutions
Rubber Duck solutions through Simplicity VoIP
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Simplicity VoIP's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Simplicity VoIP delivers hosted PBX and UCaaS to SMB customers, combining voice, video, chat/SMS, and call center features with SSO and MFA security.
- White-glove US support US-based live support is the company's key differentiator for SMB customers.
- Tailored network design Non-prescriptive design fits each customer rather than forcing a fixed template.
- Full UC feature set Combines UCaaS with call center, video, and SMS in one platform.
Polycom (Poly)
YealinkSIP Trunking
Simplicity VoIP provides SIP and PRI trunking for businesses connecting existing or hybrid phone systems to cloud voice.
- Tailored design Trunking is designed around each customer's existing network rather than prescriptive packages.
- Wireless backup Wireless backup and POTS replacement keep voice resilient during outages.
Microsoft Teams Voice
Simplicity VoIP enables Microsoft Teams calling for businesses extending cloud voice into their Microsoft collaboration environment.
- White-glove migration US-based support guides businesses migrating from legacy PBX to Teams calling.
- Integrated apps SimplicityLink integrations connect voice with CRM and business applications.
Fax Services
Simplicity VoIP offers VFax cloud faxing as part of its hosted communications suite for SMB customers.
- Part of full suite VFax is bundled within a complete UCaaS, video, and SMS platform.
- US-based support Backed by the same white-glove US-based support team.
How Simplicity VoIP delivers
White-glove implementation and number porting; US-based live support ('answer-the-phone' differentiator); ongoing moves/adds/changes managed; client portal + knowledge base; BBB-accredited. (vendor-reported)
Services in detail
- Implementation & OnboardingWhite-glove, provider-led implementation with on-site or remote setup and number porting.
- Technical Support / HelpdeskFully provider-staffed, US-based live support.
- Managed CommunicationsFully managed PBX administration with provider-handled moves/adds/changes.
- End-User TrainingDelivered on-site or remotely as part of white-glove onboarding.
Compare
One quote is a price. Three quotes are a market.
We'd price Simplicity VoIP next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Simplicity VoIP
RingCentral Communicate
AI-First Cloud Communications
Nextiva Communicate
Unified Customer Experience Management Platform
Vonage Communicate
Better Customer Experiences Through Connected Communications
Ooma Communicate Connect
Smart Communications for Small Business and Home
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
2 published case studies from Simplicity VoIP
Simplicity VoIP · Nonprofit
Lewis Ginter Botanical Garden moves to cloud VoIP with Simplicity VoIP
Read more
Simplicity VoIP · Telecommunications
Epitome Networks grows its hosted VoIP business with Simplicity VoIP
Read moreDocuments
From Simplicity VoIP
2 PDFs, collected while we vetted them
- Simplicity VoIP Epitome Networks Neil Massey Case StudyDownload
- Simplicity VoIP Lewis Ginter Botanical Garden Case StudyDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Simplicity VoIP against two alternatives and tell you which one we'd pick, and why.