The client is a global financial technology provider whose telecom estate had grown through years of acquisitions. It spends heavily with core carriers including AT&T and Lumen, with monthly telecom spend of around $15 million at the start of the engagement. Although the company already had a telecom expense management (TEM) solution in place, its inventory records were incomplete and its services were fragmented across many contracts. New leadership had launched aggressive cost-reduction initiatives across the business.

The company was preparing for major contract renegotiations with its core telecom vendors, including AT&T and Lumen, at the same time as new leadership launched aggressive cost-reduction initiatives. Leadership set a clear mandate: reduce monthly telecom spend from $15 million to $12 million through a comprehensive cost optimization strategy.

Despite having a TEM solution, years of acquisition-driven growth had left the company with incomplete inventory records and limited visibility into whether services were still necessary or cost-optimized. Telecom assets were fragmented across contracts, and the company's buying power had not been fully leveraged in years.

Without a reliable picture of what it was paying for, the company could not negotiate from a position of strength or confidently retire services it no longer needed. Invoices had not been systematically reconciled against contracts, so mis-billings, contract discrepancies and charges for disconnected services were going unrecovered.

The client engaged EnTelegent Solutions in a nine-month Network Services optimization initiative. EnTelegent deployed a dedicated audit and recovery team to audit, benchmark and renegotiate the company's telecom portfolio, working alongside the client's own staff as an extension of the team.

The team audited invoices to uncover mis-billings and contract discrepancies, and recovered charges for services that had been improperly billed or already disconnected. It identified unused and underutilized assets so they could be eliminated, and rebuilt visibility into the telecom inventory and spend that the existing TEM solution had not provided.

To strengthen the carrier negotiations, EnTelegent benchmarked the company's rates and leveraged competitive bids, supported the renegotiations with the major carriers, and evaluated alternative providers for more cost-effective service options. Together, these actions delivered immediate financial impact as well as longer-term cost improvements. The engagement was structured to leave the client with a scalable cost management framework aligned with its executive mandates, rather than a one-off saving.

• $3.5M reduction in monthly telecom spend, exceeding the $3M target
• Billing errors recovered and unused services eliminated
• Stronger carrier contracts secured through data-driven negotiations
• Improved visibility into telecom inventory and spend
• A scalable cost management framework aligned with executive mandates