Partner profile
3CLogic
Voice-first AI for ServiceNow
Founded 2005 · Rockville, MD · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who 3CLogic is built for
Mid-market to enterprise ServiceNow customers seeking to add native voice/contact center capabilities to their ITSM, CSM, HR, or HRSD investments. Best fit for organizations already standardized on ServiceNow that want a single platform of record for all customer and employee interactions.
3CLogic delivers native AI-powered voice and contact center capabilities embedded directly into ServiceNow, enabling organizations to unify customer service, ITSM, and HR service delivery through intelligent voice, SMS, and omnichannel workflows. As a premier ServiceNow-certified Build and Platform Technology Partner deployed across 5 continents, 3CLogic is the definitive contact center choice for enterprises maximizing their ServiceNow investment. The platform combines cloud-native voice, AI virtual agents, conversation analytics, and CRM screen-pops with deep ServiceNow integration that no other vendor matches.
- VerifiedSep 19, 2026 · high confidence
- 5solutions across 1 category
- 21 yrsin business, since 2005
- 201-1,000employees
Why teams pick 3CLogic
- ONLY native CCaaS solution built on the ServiceNow platform (premier Build & Platform Technology Partner)
- Voice-first AI architecture
- Deepest ServiceNow integration in the contact center industry
- continent deployment footprint
- Strong specialization in IT, HR, and customer service workflows
Probably not a fit
We haven't published fit caveats for 3CLogic yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
ServiceNow-certified Premier Build & Platform Technology PartnerCertification · ServiceNow
- Named customer references: Liz Kavanagh, CX Manager (Dublin Airport/daa); Jason Thomas, CIO (Cole, Scott & Kissane); J…Award
Notable clients
Vendor-reported- DADublin Airport (daa)
- SRSwiss Railways (SBB)
- DDenny's
Cole, Scott & Kissane (CSK) — named ServiceNow contact-center references across transportation, restaurants, legal and public sector
Our Solutions
Rubber Duck solutions through 3CLogic
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from 3CLogic's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
3CLogic delivers a full cloud contact center suite built natively on the ServiceNow platform, unifying customer service, ITSM and HR service delivery through voice, SMS and omnichannel routing. CRM screen-pops and quality management round out the suite.
- Native to ServiceNow The only native CCaaS solution built on the ServiceNow platform as a premier Build partner.
- Deepest integration Offers the deepest ServiceNow integration in the contact center industry.
- Global footprint Deployed across five continents for multinational service operations.
ServiceNow
Salesforce
Microsoft DynamicsVoice AI / Conversational AI
3CLogic provides AI virtual agents and conversational AI with a voice-first architecture, automating self-service and IVR directly within ServiceNow workflows.
- Voice-first AI A voice-first AI architecture purpose-built for conversational voice automation.
- Workflow-aware Virtual agents act directly within ServiceNow IT, HR and customer service workflows.
ServiceNowAgent Assist / Real-Time Guidance
3CLogic delivers agent assist and real-time guidance that surfaces coaching and next-best actions to agents during live interactions, tied to ServiceNow context.
- Real-time coaching AI coaching guides agents live within their ServiceNow workspace.
- Workflow specialization Tuned for IT, HR and customer service workflows where 3CLogic specializes.
ServiceNowConversation / Speech Analytics
3CLogic provides real-time speech and conversation analytics across voice interactions, feeding insights back into ServiceNow for service and quality improvement.
- Real-time insight Speech analytics run in real time across voice conversations.
- ServiceNow-native Analytics tie directly into ServiceNow records and workflows.
ServiceNowWorkforce Engagement Management
3CLogic offers workforce engagement and management capabilities including quality management and call recording, integrated with the broader ServiceNow contact center suite.
- Quality management Recording and quality management are built into the contact center suite.
- Unified platform Workforce tools share the same native ServiceNow foundation as the rest of the suite.
ServiceNowHow 3CLogic delivers
24/7 access to live support agents, technical experts and designated customer success managers; certified developers/admins work directly with ServiceNow product teams to ensure smooth version migrations and continuous improvement. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based professional services led by ServiceNow-certified specialists.
- Integration ServicesDelivered as project-based integration engagements across leading CRM and ITSM platforms.
- Customer SuccessDelivered as ongoing, relationship-based customer success management.
- 24/7 SupportDelivered as ongoing support for a cloud-native SaaS platform deployed worldwide.
Automate/AI, built in · AI-Powered Features. Native AI virtual agents and IVR | Real-time conversational analytics with sentiment | Agent Assist with next-best-action recommendations | Generative AI summaries embedded in ServiceNow case records | Speech-to-text and intent detection
Compare
One quote is a price. Three quotes are a market.
We'd price 3CLogic next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to 3CLogic
Genesys Communicate
Experience as a Service - The Future of Customer Experience
NICE CXone Communicate
AI-Powered Customer Experience Platform
Talkdesk Communicate
AI-Powered Customer Experience for Better Outcomes
Five9 Communicate
The Intelligent CX Platform - Reimagining the Contact Center
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with 3CLogic.
Ask for a referenceDocuments
From 3CLogic
5 PDFs, collected while we vetted them
- 3clogic contact center deployment modelsDownload
- 3clogic intergrated sms servicenowDownload
- 3clogic servicenow integrated voice contact centerDownload
- 3clogic servicenow wfo performance analyticsDownload
- Bots/Google CCAI for ServiceNow Sell SheetDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price 3CLogic against two alternatives and tell you which one we'd pick, and why.