Partner Ecosystem
8×8
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About 8×8
One Cloud Platform - Voice, Video, Chat, Contact Center
8×8 (NASDAQ: EGHT) provides an integrated UCaaS + CCaaS platform (8×8 XCaaS) for mid-market and enterprise organizations seeking ‘experience communications as a service’ — a single cloud platform spanning voice, video, chat, SMS, contact center, and CPaaS APIs. Recognized by Gartner as a Leader in both UCaaS and CCaaS Magic Quadrants simultaneously — a rare cross-category recognition.
Why teams choose 8×8
- Gartner MQ Leader in both UCaaS AND CCaaS (rare)
- XCaaS unified platform (single SKU for UC + CC)
- Strong Microsoft Teams integration via Operator Connect
- Global PSTN coverage in 50+ countries
- 99.999% platform availability SLA
- CPaaS APIs for embedded communications
Capabilities we have validated
- Integrated UCaaS + CCaaS (XCaaS)
- Microsoft Teams operator routing
- Global PSTN coverage in 50+ countries
- Native conversation intelligence
- SMS / CPaaS APIs
- E911 / Kari's Law compliance
- Strong Outbound dialer
Recognition & proof points
- Gartner MQ Leader for UCaaS (multiple years)
- Gartner MQ for CCaaS
- Frost & Sullivan recognition
- G2 Leader
AI in the offering
8x8 Intelligent Customer Assistant (IVA), AI-powered speech analytics, agent assist, automated QA, conversation intelligence, and CCaaS auto-summaries.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 15, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by 8×8
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
UCaaS / Cloud PBX
8x8 delivers cloud PBX and unified communications spanning voice, video, chat, and SMS on a single platform for mid-market and enterprise organizations.
Gartner UCaaS Leader — 8x8 is a Gartner Magic Quadrant Leader in UCaaS, a recognition shared with its CCaaS standing.
Global PSTN coverage — 8x8 offers PSTN coverage across 50+ countries for global voice deployments.
99.999% availability — The platform is backed by a 99.999% availability SLA.
Integrates with Microsoft TeamsSalesforceServiceNow
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CCaaS / Cloud Contact Center
8x8 provides a cloud contact center unified with its UCaaS platform under 8x8 XCaaS, including a strong outbound dialer and native conversation intelligence.
Gartner CCaaS Leader — 8x8 is recognized as a Gartner Leader in CCaaS as well as UCaaS, a rare dual recognition.
Unified XCaaS — A single XCaaS SKU combines UC and contact center on one platform.
Integrates with SalesforceServiceNowZendesk
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Video Conferencing / Collaboration
8x8 includes video conferencing and team chat as part of its single XCaaS cloud platform alongside voice and contact center.
One cloud platform — Video and chat live on the same XCaaS platform as voice and contact center.
99.999% availability — Collaboration tools share the platform's five-nines availability SLA.
Integrates with Microsoft TeamsGoogle Workspace
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Microsoft Teams Voice
8x8 integrates with Microsoft Teams via Operator Connect and Direct Routing to deliver enterprise voice and global PSTN to Teams users.
Operator Connect — Strong Teams integration via Operator Connect simplifies enterprise voice for Teams.
Global PSTN coverage — PSTN coverage in 50+ countries extends Teams calling worldwide.
Integrates with Microsoft TeamsMicrosoft 365
communications_cx
CPaaS / Messaging APIs
8x8 offers CPaaS APIs for SMS and embedded communications, letting organizations build messaging into their own applications.
Embedded communications — CPaaS APIs let developers embed SMS and messaging directly into applications.
One cloud platform — APIs extend the same platform that powers 8x8's UC and contact center.
Integrates with SalesforceHubSpot
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
8x8 provides implementation and enablement services to deploy its XCaaS platform across voice, video, chat, and contact center.
Delivery: Delivered as project-based implementation, frequently through channel partners.
Unified XCaaS — A single platform simplifies deployment of UC and contact center together.
Operator Connect — Teams integration via Operator Connect streamlines enterprise voice rollouts.
Integrates with Microsoft Teams
communications_cx
24/7 Support
8x8 provides 24/7 support for its global communications customers across UCaaS and CCaaS.
Delivery: Delivered as around-the-clock support included with subscriptions.
99.999% availability — Support backs a platform with a 99.999% availability SLA.
Global coverage — Support spans deployments across 50+ countries of PSTN coverage.
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Customer Success
8x8 supports customers post-deployment to drive adoption across its unified XCaaS platform.
Delivery: Delivered as ongoing customer success engagement across the lifecycle.
Unified XCaaS — Success teams help customers adopt UC and contact center on one platform.
Dual Gartner Leader — Adoption guidance draws on leadership across both UCaaS and CCaaS.
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Partner Enablement
8x8 sells and supports through channel partners, enabling them to deliver its XCaaS platform to end customers.
Delivery: Delivered through channel partner sales and enablement programs.
Channel partner sales — A channel sales model makes 8x8 well-suited to partner-led delivery.
Unified XCaaS — Partners can position a single platform spanning UC and contact center.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting 8×8 — 2 documents.
Is 8×8 the right partner for you?
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