Partner profile
8×8
One Cloud Platform - Voice, Video, Chat, Contact Center
Founded 1987 · Campbell, California · 201-1,000 employees · Public, listed
Partnership Overview
Who 8×8 is built for
Mid-market to enterprise organizations needing both UCaaS and CCaaS from one vendor; multi-national businesses needing global PSTN; Microsoft Teams environments wanting integrated cloud calling + contact center.
8x8 (NASDAQ: EGHT) provides an integrated UCaaS + CCaaS platform (8x8 XCaaS) for mid-market and enterprise organizations seeking 'experience communications as a service' — a single cloud platform spanning voice, video, chat, SMS, contact center, and CPaaS APIs. Recognized by Gartner as a Leader in both UCaaS and CCaaS Magic Quadrants simultaneously — a rare cross-category recognition.
- VerifiedJul 15, 2026 · high confidence
- 5solutions across 1 category
- 39 yrsin business, since 1987
- 201-1,000employees
Why teams pick 8×8
- Gartner MQ Leader in both UCaaS AND CCaaS (rare)
- XCaaS unified platform (single SKU for UC + CC)
- Strong Microsoft Teams integration via Operator Connect
- Global PSTN coverage in 50+ countries
- % platform availability SLA
- CPaaS APIs for embedded communications
Probably not a fit
We haven't published fit caveats for 8×8 yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner MQ Leader for UCaaS (multiple years)Analyst recognition · Gartner
Frost & Sullivan recognitionAnalyst recognition · Frost & Sullivan
G2 LeaderAnalyst recognition · G2
Notable clients
Vendor-reportedRIRegus / IWG
MPMary's Pizza Shack
- MCMauritius Commercial Bank
- MFMcDonald's franchisees
- MFmajor financial services and healthcare brands
Our Solutions
Rubber Duck solutions through 8×8
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from 8×8's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
8x8 delivers cloud PBX and unified communications spanning voice, video, chat, and SMS on a single platform for mid-market and enterprise organizations.
- Gartner UCaaS Leader 8x8 is a Gartner Magic Quadrant Leader in UCaaS, a recognition shared with its CCaaS standing.
- Global PSTN coverage 8x8 offers PSTN coverage across 50+ countries for global voice deployments.
- 99.999% availability The platform is backed by a 99.999% availability SLA.
Microsoft Teams
Salesforce
ServiceNowCCaaS / Cloud Contact Center
8x8 provides a cloud contact center unified with its UCaaS platform under 8x8 XCaaS, including a strong outbound dialer and native conversation intelligence.
- Gartner CCaaS Leader 8x8 is recognized as a Gartner Leader in CCaaS as well as UCaaS, a rare dual recognition.
- Unified XCaaS A single XCaaS SKU combines UC and contact center on one platform.
SalesforceServiceNow
ZendeskVideo Conferencing / Collaboration
8x8 includes video conferencing and team chat as part of its single XCaaS cloud platform alongside voice and contact center.
- One cloud platform Video and chat live on the same XCaaS platform as voice and contact center.
- 99.999% availability Collaboration tools share the platform's five-nines availability SLA.
Microsoft Teams
Google WorkspaceMicrosoft Teams Voice
8x8 integrates with Microsoft Teams via Operator Connect and Direct Routing to deliver enterprise voice and global PSTN to Teams users.
- Operator Connect Strong Teams integration via Operator Connect simplifies enterprise voice for Teams.
- Global PSTN coverage PSTN coverage in 50+ countries extends Teams calling worldwide.
Microsoft TeamsMicrosoft 365CPaaS / Messaging APIs
8x8 offers CPaaS APIs for SMS and embedded communications, letting organizations build messaging into their own applications.
- Embedded communications CPaaS APIs let developers embed SMS and messaging directly into applications.
- One cloud platform APIs extend the same platform that powers 8x8's UC and contact center.
Salesforce
HubSpotHow 8×8 delivers
24/7 support; 99.999% platform availability SLA across geographic regions. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation, frequently through channel partners.
- 24/7 SupportDelivered as around-the-clock support included with subscriptions.
- Customer SuccessDelivered as ongoing customer success engagement across the lifecycle.
- Partner EnablementDelivered through channel partner sales and enablement programs.
Automate/AI, built in · Native AI Platform. 8x8 Intelligent Customer Assistant (IVA), AI-powered speech analytics, agent assist, automated QA, conversation intelligence, and CCaaS auto-summaries.
Compare
One quote is a price. Three quotes are a market.
We'd price 8×8 next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to 8×8
RingCentral Communicate
AI-First Cloud Communications
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with 8×8.
Ask for a referenceDocuments
From 8×8
2 PDFs, collected while we vetted them
- 8×8 eXperience Communications Platform XCaaS Solution OverviewDownload
- 8×8 CPaaS Fast Facts DatasheetDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price 8×8 against two alternatives and tell you which one we'd pick, and why.