Partner profile
RingCentral
AI-First Cloud Communications
Founded 1999 · Belmont, California · 1,001-5,000 employees · Public, listed
Partnership Overview
Who RingCentral is built for
Mid-market to enterprise organizations migrating from legacy PBX or replacing fragmented Teams/Zoom/CCaaS stacks. Strong fit for distributed workforces, MS Teams environments, and businesses requiring a unified UCaaS + CCaaS suite under one vendor.
RingCentral is a global leader in cloud communications, delivering an integrated UCaaS, CCaaS, and video platform (RingEX, RingCX, RingSense) used by 400,000+ businesses worldwide. Headquartered in Belmont, CA and publicly listed on NYSE (RNG), the company has consistently been named a Leader in the Gartner Magic Quadrant for UCaaS. Its platform combines AI-powered communications (RingSense AI), 300+ pre-built integrations, and deep Microsoft Teams interoperability, making it a default choice for mid-market and enterprise organizations consolidating telephony, meetings, messaging, and contact center on one platform.
- VerifiedOct 27, 2026 · high confidence
- 5solutions across 1 category
- 27 yrsin business, since 1999
- 1,001-5,000employees
Why teams pick RingCentral
- Industry-leading UCaaS platform recognized by Gartner as a Leader
- AI-powered RingSense for conversation intelligence and call summaries
- + app integrations including Salesforce, Microsoft Teams, ServiceNow
- Native MS Teams calling via RingCentral for Teams (Direct Routing + Operator Connect)
- Global reach with local numbers in 100+ countries
- % availability SLA on a private global voice backbone
Probably not a fit
We haven't published fit caveats for RingCentral yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner Magic Quadrant Leader for UCaaS (10+ consecutive years)Analyst recognition · Gartner
Forrester Wave Leader for UCaaSAnalyst recognition · Forrester
G2 LeaderAnalyst recognition · G2
Notable clients
Vendor-reportedCConair
BCBell Canada
BBMW
- NTNHL teams
CSColumbia Sportswear
- YBYum! Brands
DMDel Monte Foods
LLyft
BBox
Our Solutions
Rubber Duck solutions through RingCentral
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from RingCentral's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
RingCentral delivers its flagship RingEX UCaaS platform, unifying telephony, meetings, and messaging for 400,000+ businesses on a carrier-grade global voice backbone.
- Gartner-recognized leader RingCentral is consistently named a Leader in the Gartner Magic Quadrant for UCaaS.
- 99.999% availability A private global voice backbone backs a 99.999% uptime SLA.
- Global numbers Local numbers in 100+ countries support multinational deployments.
Salesforce
Microsoft Teams
ServiceNow
Google WorkspaceCCaaS / Cloud Contact Center
RingCentral's RingCX cloud contact center provides omnichannel routing and dialer capabilities integrated with the broader RingEX platform.
- Omnichannel routing RingCX provides omnichannel routing with predictive and preview dialers.
- AI-powered insights RingSense AI adds conversation intelligence, scoring, and sentiment to contact center interactions.
Salesforce
ZendeskServiceNowVideo Conferencing / Collaboration
RingCentral provides video meetings, rooms, webinars, and events within its integrated communications platform.
- Unified platform Video, messaging, and telephony are consolidated on a single platform.
- 300+ integrations Pre-built integrations connect collaboration into existing business workflows.
Microsoft Outlook/M365Google WorkspaceMicrosoft Teams Voice
RingCentral for Teams delivers native Microsoft Teams calling via Direct Routing and Operator Connect, extending carrier-grade voice into Teams.
- Native Teams calling Supports both Direct Routing and Operator Connect for Microsoft Teams.
- Carrier-grade voice Teams calling rides RingCentral's 99.999% SLA global voice backbone.
Microsoft TeamsMicrosoft 365Voice AI / Conversational AI
RingCentral embeds RingSense AI across its platform for conversation intelligence, call summarization, scoring, and sentiment analysis.
- RingSense AI AI-powered conversation intelligence delivers call summaries and scoring.
- AI-first platform RingCentral positions AI as a core, native part of its communications stack.
Salesforce
HubSpotHow RingCentral delivers
24/7 support across tiers (Standard, Premium, Enterprise); designated Customer Success Manager on Premium/Enterprise; 99.999% uptime SLA; geo-redundant data centers worldwide. (vendor-reported)
Services in detail
- Implementation & OnboardingProject-based professional services, often delivered through channel partners for enterprise rollouts.
- Migration ServicesProject-based migration handled by RingCentral and certified channel partners.
- 24/7 SupportFully managed 24/7 support across multiple tiers.
- Customer SuccessOngoing customer success engagement aligned to platform adoption.
- Partner EnablementDelivered through a structured channel partner program with managed deployment options.
Automate/AI, built in · Native AI Platform. RingSense AI: native LLM-based conversation intelligence platform offering automated call summaries, AI-generated meeting notes, sentiment analysis, deal/risk insights, agent coaching, and AI-powered IVR for the contact center. Also offers AI Receptionist (autonomous voice agent) and RingSense for Sales.
Case Studies
What backs it up
1 published case study from RingCentral
RingCentral · Healthcare & Life Sciences
Pacific Dental Services uses RingCentral UCaaS to scale communications
Read moreDocuments
From RingCentral
43 PDFs, collected while we vetted them
- RingCentral RingEX DatasheetDownload
- RingCentral RingSense AI DatasheetDownload
- RingCentral Omnichannel Contact Center DatasheetDownload
- RingCentral Contact Center Overview DatasheetDownload
- RingCentral RingSense for RingCX DatasheetDownload
- RingCentral Contact Center for Microsoft Teams DatasheetDownload
- RingCentral Contact Center Quality Management DatasheetDownload
- RingCentral Contact Center Solutions Service DescriptionDownload
- RingCentral Contact Center for Salesforce DatasheetDownload
- RingCentral Contact Center Personal Connection Dialer DatasheetDownload
- RingCentral AI Receptionist DatasheetDownload
- RingCentral Business Communications Comparison MatrixDownload
- RingCentral Webinar DatasheetDownload
- RingCentral Rooms DatasheetDownload
- RingCentral Room Connector DatasheetDownload
- RingCentral RingCX AI Interaction Analytics Solution BriefDownload
- RingCentral RingCX Digital Engagement DatasheetDownload
- RingCentral Customer Analytics DatasheetDownload
- RingCentral RingEX Service Privacy DatasheetDownload
- RingCentral RingCX Service Privacy DatasheetDownload
- RingCentral AI Receptionist Privacy DatasheetDownload
- RingCentral RingEX and HIPAA ComplianceDownload
- RingCentral MVP for Healthcare Providers Solution GuideDownload
- RingCentral Managed Services DatasheetDownload
- RingCentral CX Strategies for Financial Services Contact Centers GuideDownload
- RingCentral Higher Education Solution BriefDownload
- RingCentral Education Services Compliance GuideDownload
- RingCentral School Communications AI Edge K 12 and Higher Ed eBookDownload
- RingCentral Transportation and Logistics Solution BriefDownload
- RingCentral Automotive Solution BriefDownload
- RingCentral Keys to Building a Customer Centric Contact Center eBookDownload
- RingCentral Remote Agent Playbook eBookDownload
- RingCentral Cloud Contact Centers for Financial Services eBookDownload
- RingCentral Transforming the Investment Advisors Client Communications Capabilities WhitepaperDownload
- RingCentral Total Economic Impact of RingCentral Contact Center and MVP Forrester TEI StudyDownload
- RingCentral RingSense AI for RingCX DatasheetDownload
- RingCentral RingCX Interactive Voice Response IVR DatasheetDownload
- RingCentral RingCX CRM Integrations DatasheetDownload
- RingCentral AI Supervisor Assist Service Privacy DatasheetDownload
- RingCentral Workforce Engagement Management DatasheetDownload
- RingCentral RingWEM AI Powered Workforce Engagement Management Solution BriefDownload
- RingCentral Workforce Management DatasheetDownload
- RingCentral RingEX Empowering the Connected Agency GovernmentPublic Sector BriefDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price RingCentral against two alternatives and tell you which one we'd pick, and why.