Partner profile
Aircall
Cloud phone system built for sales and support teams
Founded 2014 · Paris, France · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Aircall is built for
SMB to mid-market sales and customer support teams; growing tech companies; teams seeking CRM-integrated calling without IT-heavy implementation.
Aircall is a cloud-based phone and communications platform designed for sales and customer support teams, offering instant setup, 100+ CRM and business tool integrations, AI-powered call summaries, and native SMS/MMS. Trusted by 17,000+ businesses worldwide, Aircall delivers powerful voice with a simple interface that teams can adopt without IT involvement — making it a leader in the SMB/mid-market UCaaS segment for sales and support orgs.
- VerifiedSep 9, 2026 · high confidence
- 5solutions across 1 category
- 12 yrsin business, since 2014
- 201-1,000employees
Why teams pick Aircall
- Instant setup — operational in minutes
- + native integrations
- AI call summaries reduce review time by 50%
- Local numbers in 100+ countries
- Native SMS/MMS
- No-code smart call routing
Probably not a fit
We haven't published fit caveats for Aircall yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
G2 Leader (multiple categories)Analyst recognition · G2
Frost & Sullivan recognitionAnalyst recognition · Frost & Sullivan
Multiple Inc. 5000 listingsAward · Inc. 5000
Notable clients
Vendor-reportedNamed Aircall customer stories: Vuori, Spotahome, CloudTrucks, Swapfiets, Phorest, Qred, CrowdProperty, Custom Neon, Doorstead. Third-party databases additionally list Uber, Stripe, Just Eat, Breitling and Glovo as Aircall users (vendor/third-party-reported, not individually confirmed by Aircall).
Our Solutions
Rubber Duck solutions through Aircall
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Aircall's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Aircall provides a cloud-based phone system and PBX built for sales and support teams, with local numbers in 100+ countries and no-code smart call routing that teams can adopt without IT involvement.
- Instant setup Teams can be operational in minutes rather than weeks.
- Global numbers Local numbers available in 100+ countries for distributed teams.
- No-code routing Smart call routing is configured without engineering effort.
Salesforce
HubSpot
Microsoft DynamicsSlackCCaaS / Cloud Contact Center
Aircall delivers cloud contact center capabilities including IVR, omnichannel routing, and call recording tailored to SMB and mid-market sales and support organizations.
- CRM-first design Built to sit at the center of CRM and helpdesk workflows.
- Native SMS/MMS Text messaging is built in alongside voice channels.
ZendeskIntercomSalesforceVoice AI / Conversational AI
Aircall applies AI to voice interactions, generating automatic call summaries and transcription that cut post-call review time for sales and support agents.
- AI call summaries Automatic summaries reduce review time by around 50%.
- Less manual work Frees agents from manual note-taking after every call.
OpenAISalesforceConversation / Speech Analytics
Aircall offers speech analytics and quality management that surface insights from recorded sales and support conversations for coaching and review.
- Faster review AI-assisted analysis shortens call review and QA cycles.
- Coaching insight Surfaces conversation patterns to support agent development.
OpenAIHubSpotAgent Assist / Real-Time Guidance
Aircall provides AI-driven agent assistance that supports sales and support reps during and after live calls within their existing CRM workflows.
- In-workflow help Guidance appears inside the CRM tools agents already use.
- Productivity gains AI summaries and assistance reduce repetitive agent tasks.
OpenAISalesforceHow Aircall delivers
Support is delivered via email, chat and phone; standard support is staffed 24/5 (chat), while SLA guarantees, priority assistance and a dedicated account manager are available on the Custom (enterprise, 25+ seat) tier. Aircall runs 7 global data centers with a stated 99.99% uptime and real-time network/voice-quality monitoring using the Opus codec. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered through self-serve setup with channel-led and custom enterprise onboarding options.
- Customer SuccessDelivered through a mix of self-serve resources and dedicated support for enterprise accounts.
- 24/7 SupportDelivered as fully managed 24/7 support across customer tiers.
- Partner EnablementDelivered through a channel program supporting self-serve and partner-led sales.
Automate/AI, built in · AI-Powered Features. AI call summaries (50% time reduction); Aircall AI for transcription, sentiment, and topic detection. Strong integration with major CRMs for sales coaching workflows.
Compare
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We'd price Aircall next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Aircall
Dialpad Communicate
The AI-Powered Cloud Communications Platform
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
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Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Aircall against two alternatives and tell you which one we'd pick, and why.