Partner profile
Dialpad
The AI-Powered Cloud Communications Platform
Founded 2011 · San Ramon, California · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Dialpad is built for
Mid-market sales organizations leveraging AI for coaching; growing technology/SaaS companies wanting AI-first communications; remote-first/distributed workforces; SMBs replacing legacy PBX.
Dialpad is a global AI-first unified communications and contact center platform serving 30,000+ businesses. Their Ai Cloud Platform integrates business phone (Dialpad Connect), contact center (Dialpad Support), AI sales coach (Dialpad Sell), and AI meetings (Dialpad Meetings) with proprietary AI (DialpadGPT, a 7B-parameter LLM purpose-built on transcribed business conversations). Dialpad was an early pioneer in real-time transcription and conversation intelligence.
- VerifiedSep 9, 2026 · high confidence
- 5solutions across 1 category
- 15 yrsin business, since 2011
- 201-1,000employees
Why teams pick Dialpad
- Native AI built on proprietary 7B-parameter LLM (DialpadGPT)
- Real-time transcription pioneer (since 2019)
- Single platform: phone + contact center + sales + meetings + messaging
- Strong product-led growth motion alongside channel
- Built natively on Google Cloud (rare for UCaaS)
- %+ AI feature adoption among customers
Probably not a fit
We haven't published fit caveats for Dialpad yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner MQ for UCaaSAnalyst recognition · Gartner
Forrester Wave Strong PerformerAnalyst recognition · Forrester
G2 Best Software AwardAnalyst recognition · G2
Inc. 5000 fastest-growingAward · Inc. 5000
Notable clients
Vendor-reportedSStripe
TTwilio
MSMotorola Solutions
MAMercer Advisors
RMRE/MAX
PBPets Best
Our Solutions
Rubber Duck solutions through Dialpad
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Dialpad's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Dialpad Connect delivers AI-first cloud business phone as part of an integrated Ai Cloud Platform serving 30,000+ businesses, with international calling in 70+ countries.
- Single platform Phone, contact center, sales, meetings, and messaging live on one unified platform.
- Native AI Built-in AI powered by the proprietary DialpadGPT 7B-parameter LLM enhances calling.
- Native Google Cloud Built natively on Google Cloud, a rare architecture among UCaaS providers.
Microsoft Teams
Salesforce
Google Workspace
HubSpotCCaaS / Cloud Contact Center
Dialpad Support is an AI-powered cloud contact center within the unified Dialpad platform, applying real-time transcription and conversation intelligence to customer interactions.
- Native AI DialpadGPT powers contact center AI features natively across the platform.
- High AI adoption 95%+ AI feature adoption among customers reflects practical, embedded value.
Salesforce
ServiceNow
ZendeskMicrosoft DynamicsVoice AI / Conversational AI
Dialpad embeds voice and conversational AI across its platform, powered by DialpadGPT, a proprietary 7B-parameter LLM purpose-built on transcribed business conversations.
- Proprietary LLM DialpadGPT is purpose-built on business conversations, not generic text.
- Transcription pioneer Dialpad pioneered real-time transcription, in production since 2019.
Google Cloud
Anthropic
OpenAIConversation / Speech Analytics
Dialpad provides conversation intelligence and real-time transcription, turning calls and meetings into searchable insight across the platform.
- Transcription pioneer Real-time transcription, pioneered since 2019, underpins analytics.
- Proprietary LLM DialpadGPT drives conversation intelligence trained on business speech.
SalesforceGoogle CloudAgent Assist / Real-Time Guidance
Dialpad's Ai Agent Assist provides real-time guidance to agents during calls, surfacing answers and prompts powered by DialpadGPT.
- Native AI Real-time assist is powered natively by the proprietary DialpadGPT LLM.
- High AI adoption 95%+ AI feature adoption shows agents actively rely on guidance.
SalesforceZendeskHow Dialpad delivers
24/7 support; tiered enterprise SLAs; 99.999% uptime SLA; named CSMs at enterprise tier. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered via self-serve plus channel-led implementation services, including custom enterprise onboarding.
- Customer SuccessDelivered as ongoing customer success engagement focused on AI adoption.
- 24/7 SupportDelivered as fully managed 24/7 support for the cloud platform.
- Partner EnablementDelivered through a channel-led program alongside product-led growth.
Automate/AI, built in · Native AI Platform. DialpadGPT: proprietary 7B-parameter LLM trained on 5B+ minutes of business conversation transcripts. Powers AiAgent (autonomous voice agent), Ai Agent Assist, real-time transcription, AI Meeting Recap, Ai Recap (post-call), Ai Coach for sales, Ai Sentiment. Industry-leading transcription accuracy.
Compare
One quote is a price. Three quotes are a market.
We'd price Dialpad next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Dialpad
RingCentral Communicate
AI-First Cloud Communications
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Dialpad.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Dialpad against two alternatives and tell you which one we'd pick, and why.