Partner Ecosystem
Dialpad
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Dialpad
The AI-Powered Cloud Communications Platform
Dialpad is a global AI-first unified communications and contact center platform serving 30,000+ businesses. Their Ai Cloud Platform integrates business phone (Dialpad Connect), contact center (Dialpad Support), AI sales coach (Dialpad Sell), and AI meetings (Dialpad Meetings) with proprietary AI (DialpadGPT, a 7B-parameter LLM purpose-built on transcribed business conversations). Dialpad was an early pioneer in real-time transcription and conversation intelligence.
Why teams choose Dialpad
- Native AI built on proprietary 7B-parameter LLM (DialpadGPT)
- Real-time transcription pioneer (since 2019)
- Single platform: phone + contact center + sales + meetings + messaging
- Strong product-led growth motion alongside channel
- Built natively on Google Cloud (rare for UCaaS)
- 95%+ AI feature adoption among customers
Capabilities we have validated
- Proprietary 7B-parameter LLM (DialpadGPT)
- Real-time transcription
- AI Meeting Recap
- Ai Voice Agent
- AiAgent Assist
- International calling in 70+ countries
- Native Google Cloud architecture
Recognition & proof points
- Gartner MQ for UCaaS
- Forrester Wave Strong Performer
- G2 Best Software Award
- Inc. 5000 fastest-growing
AI in the offering
DialpadGPT: proprietary 7B-parameter LLM trained on 5B+ minutes of business conversation transcripts. Powers AiAgent (autonomous voice agent), Ai Agent Assist, real-time transcription, AI Meeting Recap, Ai Recap (post-call), Ai Coach for sales, Ai Sentiment. Industry-leading transcription accuracy.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 9, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Dialpad
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
UCaaS / Cloud PBX
Dialpad Connect delivers AI-first cloud business phone as part of an integrated Ai Cloud Platform serving 30,000+ businesses, with international calling in 70+ countries.
Single platform — Phone, contact center, sales, meetings, and messaging live on one unified platform.
Native AI — Built-in AI powered by the proprietary DialpadGPT 7B-parameter LLM enhances calling.
Native Google Cloud — Built natively on Google Cloud, a rare architecture among UCaaS providers.
Integrates with Microsoft TeamsSalesforceGoogle Workspace
communications_cx
CCaaS / Cloud Contact Center
Dialpad Support is an AI-powered cloud contact center within the unified Dialpad platform, applying real-time transcription and conversation intelligence to customer interactions.
Native AI — DialpadGPT powers contact center AI features natively across the platform.
High AI adoption — 95%+ AI feature adoption among customers reflects practical, embedded value.
Integrates with SalesforceServiceNowZendesk
communications_cx
Voice AI / Conversational AI
Dialpad embeds voice and conversational AI across its platform, powered by DialpadGPT, a proprietary 7B-parameter LLM purpose-built on transcribed business conversations.
Proprietary LLM — DialpadGPT is purpose-built on business conversations, not generic text.
Transcription pioneer — Dialpad pioneered real-time transcription, in production since 2019.
Integrates with Google CloudAnthropicOpenAI
communications_cx
Conversation / Speech Analytics
Dialpad provides conversation intelligence and real-time transcription, turning calls and meetings into searchable insight across the platform.
Transcription pioneer — Real-time transcription, pioneered since 2019, underpins analytics.
Proprietary LLM — DialpadGPT drives conversation intelligence trained on business speech.
Integrates with SalesforceGoogle Cloud
communications_cx
Agent Assist / Real-Time Guidance
Dialpad's Ai Agent Assist provides real-time guidance to agents during calls, surfacing answers and prompts powered by DialpadGPT.
Native AI — Real-time assist is powered natively by the proprietary DialpadGPT LLM.
High AI adoption — 95%+ AI feature adoption shows agents actively rely on guidance.
Integrates with SalesforceZendesk
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
Dialpad onboards customers onto its unified communications and contact center platform through self-serve and channel-led implementation.
Delivery: Delivered via self-serve plus channel-led implementation services, including custom enterprise onboarding.
Product-led growth — A strong product-led motion enables fast self-serve onboarding alongside channel.
Single platform — One platform for phone, contact center, sales, and meetings simplifies rollout.
Integrates with Microsoft TeamsSalesforce
communications_cx
Customer Success
Dialpad provides customer success to drive adoption of its AI features across its 30,000+ business customer base.
Delivery: Delivered as ongoing customer success engagement focused on AI adoption.
High AI adoption — 95%+ AI feature adoption among customers reflects effective success motion.
Native AI — Success teams help customers operationalize native DialpadGPT capabilities.
communications_cx
24/7 Support
Dialpad provides 24/7 support for its global communications platform spanning international calling in 70+ countries.
Delivery: Delivered as fully managed 24/7 support for the cloud platform.
Global reach — Support backs international calling across 70+ countries.
Single platform — One unified platform simplifies support across all communication channels.
communications_cx
Partner Enablement
Dialpad enables channel partners to sell and deploy its platform, complementing its product-led growth motion.
Delivery: Delivered through a channel-led program alongside product-led growth.
Product-led growth — A strong product-led motion runs alongside channel enablement.
Single platform — Partners sell one platform covering phone, contact center, sales, and meetings.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Dialpad — 1 document.
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