Partner profile
AmplifAI
AI Performance Management for Contact Centers
Founded 2018 · Plano, Texas · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who AmplifAI is built for
Contact centers with disconnected performance data; organizations seeking to move from reactive to proactive performance management; CX leaders wanting to improve agent performance.
AmplifAI delivers AI-powered performance management purpose-built for contact centers, providing unified performance visibility and action-ready insights across all CX roles — from frontline agents to VPs. Their platform integrates with 150+ data sources to eliminate silos and pairs every customer with former contact center leaders who translate data into real performance improvements.
- VerifiedSep 20, 2026 · high confidence
- 4solutions across 1 category
- 8 yrsin business, since 2018
- 51-200employees
Why teams pick AmplifAI
- Action-ready AI insights — not just dashboards
- Supports all CX roles (agents through executives)
- + data source integrations eliminate silos
- Former contact center leaders deliver implementation support
- Coaching effectiveness measurement tracks actual impact
Probably not a fit
We haven't published fit caveats for AmplifAI yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner Cool Vendor (2024)Analyst recognition · Gartner
- CMP Research 'Leading Pioneer' in the Automated QA/QM PrismProof point
Inc. 5000 fastest-growing private companiesAward · Inc. 5000
Notable clients
Vendor-reported- THThe Home Depot
- BSBaylor Scott & White Health
iQor · Fortune 500 and mid-market brands across retail, healthcare, financial services and telecom
Our Solutions
Rubber Duck solutions through AmplifAI
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from AmplifAI's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Workforce Engagement Management
AmplifAI delivers AI-powered performance management and workforce engagement purpose-built for contact centers, providing unified performance visibility across all CX roles from frontline agents to VPs.
- All-role coverage The platform supports every CX role from agents through executives, not just supervisors.
- Action-ready insights It surfaces action-ready AI insights rather than static dashboards.
- Silo elimination 150+ data source integrations unify fragmented performance data.
Salesforce
AWSAgent Assist / Real-Time Guidance
AmplifAI provides agent assist and real-time guidance that turns performance data into in-the-moment coaching and prompts for frontline contact center agents.
- Action-ready guidance Insights are translated into concrete next actions rather than raw metrics.
- Measured coaching impact Coaching effectiveness measurement tracks the actual performance impact of guidance.
OpenAI
AnthropicConversation / Speech Analytics
AmplifAI applies AI to quality management, call recording and conversation analysis, drawing on 150+ data sources to give unified visibility into agent and customer interactions.
- 150+ integrations Conversation data is consolidated from across more than 150 sources to eliminate silos.
- Beyond dashboards Analytics produce action-ready insights instead of passive reporting.
OpenAI
MicrosoftCCaaS / Cloud Contact Center
AmplifAI's performance management layer integrates across the contact center technology stack, unifying data from CCaaS and adjacent systems to drive measurable CX improvement.
- Unified visibility Performance is visible across all CX roles from one integrated platform.
- Silo elimination 150+ integrations connect contact center systems that would otherwise be fragmented.
SalesforceAWSHow AmplifAI delivers
Per-seat and custom-enterprise SaaS with white-glove implementation and ongoing enablement delivered by former contact-center leaders who translate analytics into coaching actions; customer success and support with measurement of coaching effectiveness. (vendor-reported)
Services in detail
- Implementation & OnboardingHands-on implementation led by former contact center leaders who configure the platform to each customer's operation.
- Customer SuccessContinuous customer success partnership backed by former CC leaders and coaching effectiveness measurement.
- Strategy & ConsultingAdvisory engagement delivered by former CC leaders embedded alongside the customer's CX teams.
- 24/7 SupportAlways-on 24/7 support available to both per-seat SaaS and custom enterprise customers.
Automate/AI, built in · Native AI Platform. AI-powered performance management combining customer-specific data analytics with AI/ML for coaching recommendations, performance prediction, and gamification. Generative AI for natural-language insights.
Compare
One quote is a price. Three quotes are a market.
We'd price AmplifAI next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to AmplifAI
Verint Communicate
Open CCaaS Platform - Increase CX Automation
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with AmplifAI.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price AmplifAI against two alternatives and tell you which one we'd pick, and why.